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لخدمات التشخيص الصحية، إلى تعيين فرد ملتزم ومركز حول العميل للانضمام إلى فريقنا كمسؤول رعاية العملاء في الطائف. وستكون مسؤولًا كمسؤول رعاية العملاء عن ضمان تقديم خدمة عملاء ممتازة وتحقيق رضا العملاء في فرع الطائف.\r\nفي ألبورج للتشخيص، نُعطي أولوية لاحتياجات عملائنا ونسعى جاهدين لتوفير تجربة سلسة. وستؤدي كمسؤول رعاية العملاء دورًا حيويًا في إدارة استفسارات العملاء، وحل المشكلات، والحفاظ على علاقات إيجابية.\r\nإذا كنت فردًا متحفزًا تمتلك مهارات اتصال ممتازة وشغفًا بتقديم خدمة عملاء استثنائية، فسنكون سعداء بانضمامك إلى فريقنا.\r\nالمهام والمسؤوليات\r\n الترحيب بالعملاء الزائرين بطريقة مهذبة وسريعة ومفيدة، وتوفير أي معلومات أو تعليمات ضرورية والتعامل مع احتياجات العملاء واستفساراتهم.\r\n متابعة المبيعات من الشركات إلى الأفراد يوميًا/شهريًا لتحقيق الأهداف.\r\n الرد على المكالمات الهاتفية بطريقة لطيفة والحفاظ على منطقة الاستقبال نظيفة ومنظمة، بما في ذلك مناطق الانتظار والحمامات.\r\n استلام النتائج الجاهزة لمراجعتها والتحقق منها قبل تسليمها إلى المريض. التأكد من اكتمال النتائج، وتوقيعها، وخلوها من الرسوم، وأنها خاصة بالعميل نفسه. تسليم النتائج للعميل بعد استلام الإيصال، وإرسال النتائج الجاهزة بالفاكس للعملاء المرجع.\r\n استخدام نظام الحاسوب الخاص بمختبر ألبورج للتسجيل وإنشاء أوامر العمل وإصدار الفواتير للعملاء عند استلام الرسوم، بالإضافة إلى طباعة أي نماذج مطلوبة تُعبأ للاختبارات الخاصة.\r\n توجيه العملاء إلى مدير المختبر أو من ينوب عنه لأي استفسارات، والتعامل مع شكاوى العملاء الزائرين وتوجيههم لتعبئة تقرير الشكوى.\r\n تسليم نموذج استبيان رضا العملاء المعبأ لكل عميل زائر وجمع الاستبيانات منهم، واتصال العملاء للحصول على المعلومات حول استبيان الاستبيان في حال عدم حضور العميل.\r\n طباعة تقرير الإيرادات النقدية اليومي للتوازن، وإرسال طلبات المختبر وأوامر العمل المحذوفة إلى قسم المحاسبة وتوفير الدعم السري والكتابي؛ وإعدادات اجتماعات المجالس واللجان.\r\n استلام طلب العميل لجمع العينات وتوجيه خدمة التوصيل لجمع العينات منهم.\r\n تطبيق جميع الواجبات وفقًا للوائح الوطنية ومعايير CAP، إن أمكن.\r\n تدريب مستقبلي الاستقبال.\r\n أداء مهام أخرى ذات صلة حسب التكليف.\r\n المتطلبات\r\n دبلوم صحي في أحد التخصصات (إدارة الصحة – السجلات الطبية – المختبرات الطبية) أو ما يعادلها. يُفضل الحصول على درجة البكالوريوس.\r\n يُفضل الخبرة السابقة في مجال خدمة العملاء.\r\n مهارات تواصل ومهارات تواصل اجتماعي ممتازة.\r\n قدرة قوية على حل المشكلات واتخاذ القرارات.\r\n القدرة على التعامل مع استفسارات وشكاوى العملاء بمهنية وتعاطف.\r\n الانتباه للتفاصيل وامتلاك مهارات تنظيمية قوية.\r\n القدرة على العمل في بيئة سريعة الخطى وإدارة المهام المتعددة بفعالية.\r\n يشترط إجادة اللغة العربية، مع امتلاك الكفاءة في اللغة الإنجليزية كميزة إضافية.\r\n إجادة استخدام أنظمة الحاسوب والبرامج.\r\n توفر للعمل في نوبات متغيرة، بما في ذلك المساء وعطلات نهاية الأسبوع والأعياد.","price":"الراتب عند المقابلة","unit":"per 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وتخزينها.\r\nالالتزام بسياسات مراقبة الجودة وتوثيق جميع أنشطة مراقبة الجودة.\r\nإجراء الصيانة والمعايرة اللازمة لمعدات المختبر عند الحاجة.\r\nإدخال وتحديث السجلات الدقيقة لنتائج اختبارات المرضى.\r\nاتباع سياسات وإجراءات الإجراءات التصحيحية المحددة للتحاليل التي تخرج عن المستويات المقبولة من الأداء.\r\nالمتطلبات\r\nالمهارات/القدرات المطلوبة:\r\nمعرفة جيدة بإجراءات وبروتوكولات ومعدات المختبر.\r\nدقة شديدة والاهتمام بالتفاصيل والقدرة على إجراء الفحوصات المخبرية بدقة.\r\nمهارات ممتازة في حل المشكلات والتحليل.\r\nالقدرة على العمل بكفاءة في بيئة سريعة الوتيرة وتحديد أولويات المهام المتعددة.\r\nمعرفة بالمصطلحات الطبية ولوائح المختبرات.\r\nمهارات تواصل وعلاقات شخصية قوية.\r\nضرورة امتلاك شهادة الهيئة السعودية للتخصصات الصحية (SCFHS).\r\nالخبرة:\r\nيفضل وجود خبرة سابقة في بيئة مختبرية أو صحية.\r\nشهادة السحب (Phlebotomy) تعتبر ميزة إضافية.\r\n ","price":"الراتب عند المقابلة","unit":"per 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