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أفضل.\r\n\r\nالوظيفة باختصار💡 \r\nنحن نبحث عن أشخاص متحمسين للانضمام إلى فريقنا في مركز التميز! كأخصائي دعم العملاء، ستتولى التعامل مع استفسارات وطلبات العملاء المتعلقة بمنتجات Foodics وجميع قنوات الاتصال الواردة.\r\n\r\nببساطة، ستكون خط الدعم الأول للعملاء، بهدف رئيسي هو تقديم خدمة مثلى في جميع الأوقات!\r\nما المطلوب منك؟ ❓\r\n\r\n معالجة الاستفسارات الواردة من العملاء في مركز التميز وتقديم الإجابات الصحيحة.\r\n تصعيد القضايا ومتابعتها مع الفرق المعنية داخل Foodics في حال الحاجة إلى دعم من جانبهم حتى الوصول إلى حل القضية.\r\n توثيق سجلات الاتصال بدقة في نظام إدارة علاقات العملاء (CRM) ونظام التذاكر.\r\n تدريب العملاء على استخدام منتجات Foodics باستخدام قنوات افتراضية متعددة.\r\n الإبلاغ اليومي بالأحداث إلى قادة الفرق وإبراز المجالات التي قد تحتاج إلى مزيد من الاهتمام.\r\n \r\nما الذي نبحث عنه؟ ❓\r\n\r\n درجة البكالوريوس في أي تخصص. 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