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حيث تقدم دعماً تشغيلياً وتعمل على تعزيز العلاقات لضمان رضا العملاء والاحتفاظ بهم. سيكون نجاحك في الحفاظ على علاقات قوية مع العملاء مع تنسيق المهام التشغيلية عاملاً أساسياً في دفع نجاح خدماتنا.\r\nالمهام والمسؤوليات\r\n العمل كحلقة وصل بين العملاء والفرق الداخلية لضمان سلاسة سير العمليات التشغيلية.\r\n بناء وصيانة علاقات إنتاجية مع العملاء، وفهم احتياجاتهم وتوقعاتهم.\r\n تقديم الدعم التشغيلي من خلال تنسيق العمليات اللوجستية والرد على استفسارات العملاء.\r\n المساعدة في إدارة وحل مشكلات العملاء، مع ضمان الاستجابات السريعة والحلول الفعالة.\r\n مراقبة مستويات رضا العملاء وتقديم ملاحظات للإدارة من أجل تحسين الخدمة.\r\n إعداد وتحديث الوثائق المتعلقة بالتفاعلات مع العملاء والأداء التشغيلي.\r\n التعاون مع الإدارات الداخلية لتحسين عروض الخدمة والكفاءة التشغيلية.\r\n تحليل بيانات العملاء لتحديد الاتجاهات والفرص المحتملة لتحسين العمليات.\r\n المتطلبات\r\n درجة البكالوريوس في إدارة الأعمال أو الاتصالات أو مجال ذي صلة.\r\n خبرة مثبتة في إدارة علاقات العملاء أو الدعم التشغيلي، ويفضل أن تكون في القطاع 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الموقع:
الرياض
الفئة:
خدمات العملاء

Workable
Financial Customer Care Advisor , مستشار خدمة عملاء
As a Financial Customer Care Advisor, you will serve as the first point of contact for debtors engaging with Ebra’s platform. You’ll deliver respectful, compliant, and effective support across channels such as WhatsApp, voice AI, SMS, and email—making the repayment experience more human, helpful, and seamless
بصفتك مستشار خدمة عملاء مالي، ستكون نقطة الاتصال الأولى للمدينين المتعاملين مع منصة Ebra. ستقدم دعمًا محترمًا ومتوافقًا وفعّالًا عبر قنوات متعددة مثل واتساب، والذكاء الاصطناعي الصوتي، والرسائل النصية القصيرة، والبريد الإلكتروني — مما يجعل تجربة السداد أكثر إنسانية، وسلاسة، وفائدة
Key Responsibilities
Engage with debtors via WhatsApp, AI voice calls, SMS, and email using Ebra’s omnichannel platform.
Assist with login, identity verification (e.g., Nafath), and secure access to account details.
Explain payment options, including discounts, installment plans, and due dates.
Handle questions, complaints, and disputes in a professional and timely manner.
Ensure all communications meet SAMA, PDPL, and company compliance standards.
Document all interactions in Ebra’s CRM and internal dashboards.
Escalate edge cases or flagged issues to compliance or legal teams as needed.
Work collaboratively with Operations and Tech to improve workflows and the customer journey.
المسؤوليات الرئيسية:
- التفاعل مع المدينين عبر واتساب، المكالمات الصوتية بالذكاء الاصطناعي، الرسائل النصية القصيرة، والبريد الإلكتروني باستخدام منصة Ebra متعددة القنوات.
- المساعدة في تسجيل الدخول، التحقق من الهوية (مثل: منصة نفاذ)، والوصول الآمن إلى تفاصيل الحساب.
- شرح خيارات الدفع، بما في ذلك الخصومات، وخطط التقسيط، وتواريخ الاستحقاق.
- التعامل مع الاستفسارات، الشكاوى، والنزاعات بمهنية وفي الوقت المناسب.
- التأكد من أن جميع الاتصالات تتوافق مع معايير مؤسسة النقد العربي السعودي (SAMA)، ونظام حماية البيانات الشخصية (PDPL)، وسياسات الشركة.
- توثيق جميع التفاعلات في نظام إدارة علاقات العملاء (CRM) ولوحات المتابعة الداخلية الخاصة بـ Ebra.
- تصعيد الحالات الخاصة أو المشكلات الحساسة إلى فرق الامتثال أو الشؤون القانونية عند الحاجة.
العمل بشكل تعاوني مع فرق العمليات والتقنية لتحسين سير العمل وتجربة العميل
Requirements
Fluent in Arabic (native) and English (experienced level).
Excellent verbal and written communication skills.
Comfortable using CRM tools, dashboards, and digital platforms.
Ability to thrive in a fast-paced, tech-enabled, high-autonomy environment
المتطلبات :
-إجادة تامة للغة العربية (كلغة أم) واللغة الإنجليزية (بمستوى مهني).
-مهارات ممتازة في التواصل الشفهي والكتابي.
-القدرة على استخدام أدوات إدارة علاقات العملاء (CRM)، ولوحات المتابعة، والمنصات الرقمية بكل كفاءة.
-القدرة على العمل والنجاح في بيئة سريعة الوتيرة، مدعومة بالتقنية، وتتميز بقدر عالٍ من الاستقلالية.

Riyadh Saudi Arabia
الراتب عند المقابلة

Workable
أخصائي دعم العمليات / العلاقات
تبحث شركة ريدبوكس للتكنولوجيا، الرائدة في مجال الخدمات اللوجستية في المملكة العربية السعودية، عن أخصائي دعم عمليات/علاقات دقيق ومركز على العميل للانضمام إلى فريقنا النشيط. وتُعرف ريدبوكس بحلولها المبتكرة للصناديق الذكية، وتعمل على تبسيط عملية توصيل الطرود مع ضمان جودة استثنائية في الخدمة.
في هذا الدور، ستكون النقطة الأساسية للتواصل مع عملائنا، حيث تقدم دعماً تشغيلياً وتعمل على تعزيز العلاقات لضمان رضا العملاء والاحتفاظ بهم. سيكون نجاحك في الحفاظ على علاقات قوية مع العملاء مع تنسيق المهام التشغيلية عاملاً أساسياً في دفع نجاح خدماتنا.
المهام والمسؤوليات
العمل كحلقة وصل بين العملاء والفرق الداخلية لضمان سلاسة سير العمليات التشغيلية.
بناء وصيانة علاقات إنتاجية مع العملاء، وفهم احتياجاتهم وتوقعاتهم.
تقديم الدعم التشغيلي من خلال تنسيق العمليات اللوجستية والرد على استفسارات العملاء.
المساعدة في إدارة وحل مشكلات العملاء، مع ضمان الاستجابات السريعة والحلول الفعالة.
مراقبة مستويات رضا العملاء وتقديم ملاحظات للإدارة من أجل تحسين الخدمة.
إعداد وتحديث الوثائق المتعلقة بالتفاعلات مع العملاء والأداء التشغيلي.
التعاون مع الإدارات الداخلية لتحسين عروض الخدمة والكفاءة التشغيلية.
تحليل بيانات العملاء لتحديد الاتجاهات والفرص المحتملة لتحسين العمليات.
المتطلبات
درجة البكالوريوس في إدارة الأعمال أو الاتصالات أو مجال ذي صلة.
خبرة مثبتة في إدارة علاقات العملاء أو الدعم التشغيلي، ويفضل أن تكون في القطاع اللوجستي.
مهارات اتصال شفهية وكتابية ممتازة باللغتين العربية والإنجليزية.
قدرات قوية في حل المشكلات ونهج مركّز على العميل.
التنظيم العالي والقدرة على إدارة أولويات متعددة بكفاءة.
إجادة تطبيقات مايكروسوفت أوفيس، وخاصة إكسل.
القدرة على التعاون بفعالية مع الفرق متعددة الوظائف وبناء علاقات دائمة مع العملاء.
القابلية للتكيف مع الطبيعة الديناميكية للبيئة اللوجستية.

Riyadh Saudi Arabia
الراتب عند المقابلة
وظائف رائجة
مدن رائجة