تصفح جميع التصنيفات
···
تسجيل الدخول / التسجيل
{"userInfo":null,"head":{"busId":100002,"country":"SA","countryName":"المملكة العربية السعودية","countryIcom":"https://sgj1.ok.com/yongjia/bkimg/6luo7qrg__w160_h160.png","lang":"عربي","langList":[{"id":3,"busId":100002,"country":"SA","language":"ar","name":"عربي","countryName":"المملكة العربية السعودية"},{"id":4,"busId":100002,"country":"SA","language":"en","name":"English","countryName":"Saudi Arabia"}],"catePath":"3000,3050","cateName":"وظائف,الخدمات المصرفية والمالية","localIds":"13,333","localCode":"riyadh1","localNames":"الرياض,الرياض","localNameList":null,"herflangList":[{"lang":"ar","href":"https://sa.ok.com/ar/city-riyadh1/cate-management12"},{"lang":"en","href":"https://sa.ok.com/en/city-riyadh1/cate-management12"}],"categoryList":[{"categoryId":"3000","name":"وظائف","childrenCount":31,"children":[{"categoryId":"3001","name":"المحاسبة","childrenCount":25,"children":[],"order":0,"biz":"jobs","code":"accounting","action":null,"fullPath":null,"parentId":null},{"categoryId":"3027","name":"الإدارة والدعم المكتبي","childrenCount":9,"children":[],"order":0,"biz":"jobs","code":"administration-office-support","action":null,"fullPath":null,"parentId":null},{"categoryId":"3037","name":"الإعلان والفنون والإعلام","childrenCount":12,"children":[],"order":0,"biz":"jobs","code":"advertising-arts-media","action":null,"fullPath":null,"parentId":null},{"categoryId":"3050","name":"الخدمات المصرفية والمالية","childrenCount":17,"children":[],"order":0,"biz":"jobs","code":"banking-financial-services","action":null,"fullPath":null,"parentId":null},{"categoryId":"3068","name":"مراكز الاتصال وخدمة العملاء","childrenCount":8,"children":[],"order":0,"biz":"jobs","code":"call-centre-customer-service","action":null,"fullPath":null,"parentId":null},{"categoryId":"3077","name":"المديرون التنفيذيون والإدارة العامة","childrenCount":5,"children":[],"order":0,"biz":"jobs","code":"ceo-general-management","action":null,"fullPath":null,"parentId":null},{"categoryId":"3083","name":"الخدمات المجتمعية والتنمية","childrenCount":9,"children":[],"order":0,"biz":"jobs","code":"community-services-dev","action":null,"fullPath":null,"parentId":null},{"categoryId":"3093","name":"البناء","childrenCount":11,"children":[],"order":0,"biz":"jobs","code":"construction","action":null,"fullPath":null,"parentId":null},{"categoryId":"3105","name":"الاستشارات والاستراتيجية","childrenCount":7,"children":[],"order":0,"biz":"jobs","code":"consulting-strategy","action":null,"fullPath":null,"parentId":null},{"categoryId":"3113","name":"التصميم والعمارة","childrenCount":11,"children":[],"order":0,"biz":"jobs","code":"design-architecture","action":null,"fullPath":null,"parentId":null},{"categoryId":"3125","name":"التعليم والتدريب","childrenCount":16,"children":[],"order":0,"biz":"jobs","code":"education-training","action":null,"fullPath":null,"parentId":null},{"categoryId":"3142","name":"الهندسة","childrenCount":21,"children":[],"order":0,"biz":"jobs","code":"engineering","action":null,"fullPath":null,"parentId":null},{"categoryId":"3164","name":"الزراعة والحيوانات والحفظ","childrenCount":9,"children":[],"order":0,"biz":"jobs","code":"farming-animals-conservation","action":null,"fullPath":null,"parentId":null},{"categoryId":"3174","name":"الرعاية الصحية والطبية","childrenCount":32,"children":[],"order":0,"biz":"jobs","code":"healthcare-medical","action":null,"fullPath":null,"parentId":null},{"categoryId":"3207","name":"الضيافة والسياحة","childrenCount":13,"children":[],"order":0,"biz":"jobs","code":"hospitality-tourism","action":null,"fullPath":null,"parentId":null},{"categoryId":"3221","name":"الموارد البشرية والتوظيف","childrenCount":11,"children":[],"order":0,"biz":"jobs","code":"human-resources-recruitment","action":null,"fullPath":null,"parentId":null},{"categoryId":"3233","name":"تكنولوجيا المعلومات والاتصالات","childrenCount":22,"children":[],"order":0,"biz":"jobs","code":"ict-information-tech","action":null,"fullPath":null,"parentId":null},{"categoryId":"3256","name":"التأمين","childrenCount":10,"children":[],"order":0,"biz":"jobs","code":"insurance","action":null,"fullPath":null,"parentId":null},{"categoryId":"3267","name":"القانون","childrenCount":18,"children":[],"order":0,"biz":"jobs","code":"legal","action":null,"fullPath":null,"parentId":null},{"categoryId":"3286","name":"التصنيع والنقل والخدمات اللوجستية","childrenCount":20,"children":[],"order":0,"biz":"jobs","code":"mfg-transport-logistics","action":null,"fullPath":null,"parentId":null},{"categoryId":"3307","name":"التسويق والاتصالات","childrenCount":13,"children":[],"order":0,"biz":"jobs","code":"marketing-communications1","action":null,"fullPath":null,"parentId":null},{"categoryId":"3321","name":"التعدين والموارد والطاقة","childrenCount":12,"children":[],"order":0,"biz":"jobs","code":"mining-resources-energy","action":null,"fullPath":null,"parentId":null},{"categoryId":"3339","name":"العقارات والممتلكات","childrenCount":9,"children":[],"order":0,"biz":"jobs","code":"real-estate-property","action":null,"fullPath":null,"parentId":null},{"categoryId":"3349","name":"التجزئة والمنتجات الاستهلاكية","childrenCount":8,"children":[],"order":0,"biz":"jobs","code":"retail-consumer-products","action":null,"fullPath":null,"parentId":null},{"categoryId":"3358","name":"المبيعات","childrenCount":7,"children":[],"order":0,"biz":"jobs","code":"sales","action":null,"fullPath":null,"parentId":null},{"categoryId":"3366","name":"العلوم والتكنولوجيا","childrenCount":11,"children":[],"order":0,"biz":"jobs","code":"science-technology","action":null,"fullPath":null,"parentId":null},{"categoryId":"3378","name":"العمل الحر","childrenCount":1,"children":[],"order":0,"biz":"jobs","code":"self-employment1","action":null,"fullPath":null,"parentId":null},{"categoryId":"3380","name":"الرياضة والترفيه","childrenCount":4,"children":[],"order":0,"biz":"jobs","code":"sport-recreation","action":null,"fullPath":null,"parentId":null},{"categoryId":"3385","name":"المهن الماهرة","childrenCount":24,"children":[],"order":0,"biz":"jobs","code":"trades-services","action":null,"fullPath":null,"parentId":null},{"categoryId":"5059","name":"النفط والغاز","childrenCount":6,"children":[],"order":0,"biz":"jobs","code":"oil-gas","action":null,"fullPath":null,"parentId":null},{"categoryId":"3410","name":"أخرى","childrenCount":0,"children":null,"order":-1,"biz":"jobs","code":"other","action":null,"fullPath":null,"parentId":null}],"order":3,"biz":"jobs","code":"jobs","action":null,"fullPath":null,"parentId":null},{"categoryId":"2","name":"العقارات","childrenCount":2,"children":[{"categoryId":"5001","name":"عقار للإيجار","childrenCount":5,"children":[],"order":0,"biz":"property","code":"rent","action":null,"fullPath":null,"parentId":null},{"categoryId":"5002","name":"عقار للبيع","childrenCount":5,"children":[],"order":0,"biz":"property","code":"buy","action":null,"fullPath":null,"parentId":null}],"order":2,"biz":"property","code":"property","action":null,"fullPath":null,"parentId":null},{"categoryId":"1","name":"سيارات","childrenCount":2,"children":[{"categoryId":"5","name":"سيارة مستعملة","childrenCount":95,"children":[],"order":0,"biz":"cars","code":"used-car","action":null,"fullPath":null,"parentId":null},{"categoryId":"4","name":"أخرى","childrenCount":0,"children":null,"order":-1,"biz":"cars","code":"others284","action":null,"fullPath":null,"parentId":null}],"order":1,"biz":"cars","code":"cars","action":null,"fullPath":null,"parentId":null},{"categoryId":"3","name":"للبيع","childrenCount":18,"children":[{"categoryId":"9","name":"التحف والمقتنيات","childrenCount":6,"children":[],"order":0,"biz":"marketplace","code":"antiques-collectibles","action":null,"fullPath":null,"parentId":null},{"categoryId":"10","name":"ملابس","childrenCount":7,"children":[],"order":0,"biz":"marketplace","code":"apparel","action":null,"fullPath":null,"parentId":null},{"categoryId":"11","name":"مستلزمات الأطفال والرضع","childrenCount":7,"children":[],"order":0,"biz":"marketplace","code":"baby-kids-items","action":null,"fullPath":null,"parentId":null},{"categoryId":"12","name":"الكتب والأفلام والموسيقى","childrenCount":3,"children":[],"order":0,"biz":"marketplace","code":"books-movies-and-music","action":null,"fullPath":null,"parentId":null},{"categoryId":"13","name":"الإلكترونيات","childrenCount":12,"children":[],"order":0,"biz":"marketplace","code":"electronics","action":null,"fullPath":null,"parentId":null},{"categoryId":"14","name":"أشياء مجانية","childrenCount":0,"children":null,"order":0,"biz":"marketplace","code":"free-stuff","action":null,"fullPath":null,"parentId":null},{"categoryId":"15","name":"الحديقة والهواء الطلق","childrenCount":11,"children":[],"order":0,"biz":"marketplace","code":"garden-outdoor","action":null,"fullPath":null,"parentId":null},{"categoryId":"16","name":"الصحة والجمال","childrenCount":4,"children":[],"order":0,"biz":"marketplace","code":"health-beauty","action":null,"fullPath":null,"parentId":null},{"categoryId":"17","name":"السلع المنزلية","childrenCount":10,"children":[],"order":0,"biz":"marketplace","code":"home-goods","action":null,"fullPath":null,"parentId":null},{"categoryId":"18","name":"مستلزمات تحسين المنزل","childrenCount":4,"children":[],"order":0,"biz":"marketplace","code":"home-improvement-supplies","action":null,"fullPath":null,"parentId":null},{"categoryId":"19","name":"الآلات الموسيقية","childrenCount":10,"children":[],"order":0,"biz":"marketplace","code":"musical-instruments","action":null,"fullPath":null,"parentId":null},{"categoryId":"20","name":"اللوازم المكتبية","childrenCount":5,"children":[],"order":0,"biz":"marketplace","code":"office-supplies","action":null,"fullPath":null,"parentId":null},{"categoryId":"21","name":"أخرى","childrenCount":0,"children":null,"order":0,"biz":"marketplace","code":"others282","action":null,"fullPath":null,"parentId":null},{"categoryId":"22","name":"مستلزمات الحيوانات الأليفة","childrenCount":12,"children":[],"order":0,"biz":"marketplace","code":"pet-supplies","action":null,"fullPath":null,"parentId":null},{"categoryId":"24","name":"السلع الرياضية","childrenCount":6,"children":[],"order":0,"biz":"marketplace","code":"sporting-goods","action":null,"fullPath":null,"parentId":null},{"categoryId":"25","name":"تذكرة","childrenCount":5,"children":[],"order":0,"biz":"marketplace","code":"ticket","action":null,"fullPath":null,"parentId":null},{"categoryId":"26","name":"ألعاب الألعاب","childrenCount":16,"children":[],"order":0,"biz":"marketplace","code":"toys-games","action":null,"fullPath":null,"parentId":null},{"categoryId":"27","name":"مواصلات","childrenCount":3,"children":[],"order":0,"biz":"marketplace","code":"transportation","action":null,"fullPath":null,"parentId":null}],"order":0,"biz":"marketplace","code":"marketplace","action":null,"fullPath":null,"parentId":null},{"categoryId":"23","name":"خدمات","childrenCount":14,"children":[{"categoryId":"227","name":"عمل","childrenCount":64,"children":[],"order":0,"biz":"services","code":"business","action":null,"fullPath":null,"parentId":null},{"categoryId":"228","name":"الحرف اليدوية","childrenCount":9,"children":[],"order":0,"biz":"services","code":"crafts","action":null,"fullPath":null,"parentId":null},{"categoryId":"229","name":"التصميم والويب","childrenCount":8,"children":[],"order":0,"biz":"services","code":"design-and-web","action":null,"fullPath":null,"parentId":null},{"categoryId":"230","name":"الأحداث","childrenCount":89,"children":[],"order":0,"biz":"services","code":"events","action":null,"fullPath":null,"parentId":null},{"categoryId":"231","name":"تحسين المنزل","childrenCount":255,"children":[],"order":0,"biz":"services","code":"home-improvement","action":null,"fullPath":null,"parentId":null},{"categoryId":"232","name":"قانوني","childrenCount":2,"children":[],"order":0,"biz":"services","code":"legal1","action":null,"fullPath":null,"parentId":null},{"categoryId":"233","name":"الدروس","childrenCount":59,"children":[],"order":0,"biz":"services","code":"lessons","action":null,"fullPath":null,"parentId":null},{"categoryId":"235","name":"شخصي","childrenCount":12,"children":[],"order":0,"biz":"services","code":"personal","action":null,"fullPath":null,"parentId":null},{"categoryId":"236","name":"حيوانات أليفة","childrenCount":11,"children":[],"order":0,"biz":"services","code":"pets","action":null,"fullPath":null,"parentId":null},{"categoryId":"237","name":"التصوير الفوتوغرافي","childrenCount":11,"children":[],"order":0,"biz":"services","code":"photography1","action":null,"fullPath":null,"parentId":null},{"categoryId":"238","name":"الإصلاح والدعم الفني","childrenCount":9,"children":[],"order":0,"biz":"services","code":"repair-and-technical-support","action":null,"fullPath":null,"parentId":null},{"categoryId":"239","name":"صحة","childrenCount":19,"children":[],"order":0,"biz":"services","code":"wellness","action":null,"fullPath":null,"parentId":null},{"categoryId":"240","name":"الكتابة والترجمة والنسخ","childrenCount":3,"children":[],"order":0,"biz":"services","code":"writing-translation","action":null,"fullPath":null,"parentId":null},{"categoryId":"234","name":"أخرى","childrenCount":0,"children":null,"order":-1,"biz":"services","code":"others266","action":null,"fullPath":null,"parentId":null}],"order":0,"biz":"services","code":"services","action":null,"fullPath":null,"parentId":null},{"categoryId":"5038","name":"المجتمع","childrenCount":12,"children":[{"categoryId":"5039","name":"الأنشطة والمجموعات","childrenCount":0,"children":null,"order":0,"biz":"community","code":"activities-groups","action":null,"fullPath":null,"parentId":null},{"categoryId":"5040","name":"الفنانون والموسيقيون","childrenCount":0,"children":null,"order":0,"biz":"community","code":"artists-musicians","action":null,"fullPath":null,"parentId":null},{"categoryId":"5041","name":"الدروس والمحاضرات","childrenCount":0,"children":null,"order":0,"biz":"community","code":"classes-lessons","action":null,"fullPath":null,"parentId":null},{"categoryId":"5042","name":"الفعاليات","childrenCount":0,"children":null,"order":0,"biz":"community","code":"events1","action":null,"fullPath":null,"parentId":null},{"categoryId":"5043","name":"التعارف وبناء العلاقات","childrenCount":0,"children":null,"order":0,"biz":"community","code":"friendship-networking","action":null,"fullPath":null,"parentId":null},{"categoryId":"5044","name":"المفقودات واللقطات","childrenCount":0,"children":null,"order":0,"biz":"community","code":"lost-found","action":null,"fullPath":null,"parentId":null},{"categoryId":"5045","name":"مشاركة الركوب","childrenCount":0,"children":null,"order":0,"biz":"community","code":"rideshare","action":null,"fullPath":null,"parentId":null},{"categoryId":"5046","name":"الفرق الرياضية","childrenCount":0,"children":null,"order":0,"biz":"community","code":"sports-teams","action":null,"fullPath":null,"parentId":null},{"categoryId":"5047","name":"المتطوعون","childrenCount":0,"children":null,"order":0,"biz":"community","code":"volunteers","action":null,"fullPath":null,"parentId":null},{"categoryId":"5048","name":"السفر وشركاء السفر","childrenCount":0,"children":null,"order":0,"biz":"community","code":"travel-travel-partners","action":null,"fullPath":null,"parentId":null},{"categoryId":"5049","name":"تبادل المهارات واللغات","childrenCount":0,"children":null,"order":0,"biz":"community","code":"skills-language-swap","action":null,"fullPath":null,"parentId":null},{"categoryId":"5050","name":"أخرى","childrenCount":0,"children":null,"order":-1,"biz":"community","code":"other35","action":null,"fullPath":null,"parentId":null}],"order":0,"biz":"community","code":"community","action":null,"fullPath":null,"parentId":null},{"categoryId":"5061","name":"متجر","childrenCount":18,"children":[{"categoryId":"5062","name":"التحف والمقتنيات","childrenCount":6,"children":[],"order":0,"biz":"new-arrivals","code":"new-antiques-collectibles","action":null,"fullPath":null,"parentId":null},{"categoryId":"5063","name":"ملابس","childrenCount":7,"children":[],"order":0,"biz":"new-arrivals","code":"new-apparel","action":null,"fullPath":null,"parentId":null},{"categoryId":"5064","name":"مستلزمات الأطفال والرضع","childrenCount":7,"children":[],"order":0,"biz":"new-arrivals","code":"new-baby-kids-items","action":null,"fullPath":null,"parentId":null},{"categoryId":"5065","name":"الكتب والأفلام والموسيقى","childrenCount":3,"children":[],"order":0,"biz":"new-arrivals","code":"new-books-movies-and-music","action":null,"fullPath":null,"parentId":null},{"categoryId":"5066","name":"الإلكترونيات","childrenCount":12,"children":[],"order":0,"biz":"new-arrivals","code":"new-electronics","action":null,"fullPath":null,"parentId":null},{"categoryId":"5067","name":"أشياء مجانية","childrenCount":0,"children":null,"order":0,"biz":"new-arrivals","code":"new-free-stuff","action":null,"fullPath":null,"parentId":null},{"categoryId":"5068","name":"الحديقة والهواء الطلق","childrenCount":11,"children":[],"order":0,"biz":"new-arrivals","code":"new-garden-outdoor","action":null,"fullPath":null,"parentId":null},{"categoryId":"5069","name":"الصحة والجمال","childrenCount":4,"children":[],"order":0,"biz":"new-arrivals","code":"new-health-beauty","action":null,"fullPath":null,"parentId":null},{"categoryId":"5070","name":"السلع المنزلية","childrenCount":10,"children":[],"order":0,"biz":"new-arrivals","code":"new-home-goods","action":null,"fullPath":null,"parentId":null},{"categoryId":"5071","name":"مستلزمات تحسين المنزل","childrenCount":4,"children":[],"order":0,"biz":"new-arrivals","code":"new-home-improvement-supplies","action":null,"fullPath":null,"parentId":null},{"categoryId":"5072","name":"الآلات الموسيقية","childrenCount":10,"children":[],"order":0,"biz":"new-arrivals","code":"new-musical-instruments","action":null,"fullPath":null,"parentId":null},{"categoryId":"5073","name":"اللوازم المكتبية","childrenCount":5,"children":[],"order":0,"biz":"new-arrivals","code":"new-office-supplies","action":null,"fullPath":null,"parentId":null},{"categoryId":"5075","name":"مستلزمات الحيوانات الأليفة","childrenCount":12,"children":[],"order":0,"biz":"new-arrivals","code":"new-pet-supplies","action":null,"fullPath":null,"parentId":null},{"categoryId":"5076","name":"السلع الرياضية","childrenCount":6,"children":[],"order":0,"biz":"new-arrivals","code":"new-sporting-goods","action":null,"fullPath":null,"parentId":null},{"categoryId":"5077","name":"تذكرة","childrenCount":5,"children":[],"order":0,"biz":"new-arrivals","code":"new-ticket","action":null,"fullPath":null,"parentId":null},{"categoryId":"5078","name":"ألعاب الألعاب","childrenCount":16,"children":[],"order":0,"biz":"new-arrivals","code":"new-toys-games","action":null,"fullPath":null,"parentId":null},{"categoryId":"5079","name":"مواصلات","childrenCount":3,"children":[],"order":0,"biz":"new-arrivals","code":"new-transportation","action":null,"fullPath":null,"parentId":null},{"categoryId":"5074","name":"أخرى","childrenCount":0,"children":null,"order":-1,"biz":"new-arrivals","code":"new-others49","action":null,"fullPath":null,"parentId":null}],"order":0,"biz":"new-arrivals","code":"new-arrivals","action":null,"fullPath":null,"parentId":null}]},"footer":{"countryList":[{"name":"الإمارات العربية المتحدة","code":"AE","action":"https://ae.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/ejg4td5i__w160_h160.png","busId":100002},{"name":"Argentina","code":"AR","action":"https://ar.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/l1frielr__w160_h160.png","busId":100012},{"name":"Australia","code":"AU","action":"https://au.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/am9dot4n__w160_h160.png","busId":100006},{"name":"البحرين","code":"BH","action":"https://bh.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/o9g8tu5h__w160_h160.png","busId":100019},{"name":"Brasil","code":"BR","action":"https://br.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/bdfpfr1n__w160_h160.png","busId":100011},{"name":"Canada","code":"CA","action":"https://ca.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/smidkoe2__w160_h160.png","busId":100003},{"name":"Chile","code":"CL","action":"https://cl.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/34k04kji__w160_h160.png","busId":100014},{"name":"Colombia","code":"CO","action":"https://co.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/r2l2s5r3__w160_h160.png","busId":100013},{"name":"مصر","code":"EG","action":"https://eg.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/ule9q7ig__w192_h192.png","busId":100008},{"name":"España","code":"ES","action":"https://es.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/30k65a1b__w160_h160.png","busId":100009},{"name":"香港","code":"HK","action":"https://hk.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/al8s9aav__w160_h160.png","busId":100007},{"name":"دولة الكويت","code":"KW","action":"https://kw.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/ccufekaf__w160_h160.png","busId":100020},{"name":"México","code":"MX","action":"https://mx.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/i9dbfp8f__w160_h160.png","busId":100010},{"name":"New Zealand","code":"NZ","action":"https://nz.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/8iu16jlk__w160_h160.png","busId":100006},{"name":"عُمان","code":"OM","action":"https://om.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/vnoeuir6__w160_h160.png","busId":100018},{"name":"Perú","code":"PE","action":"https://pe.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/8nee3f7g__w160_h160.png","busId":100015},{"name":"Portugal","code":"PT","action":"https://pt.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/oe3s8d52__w160_h160.png","busId":100016},{"name":"قطر","code":"QA","action":"https://qa.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/3qdlvq2m__w160_h160.png","busId":100017},{"name":"المملكة العربية السعودية","code":"SA","action":"https://sa.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/6luo7qrg__w160_h160.png","busId":100002},{"name":"Singapore","code":"SG","action":"https://sg.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/mlt4953k__w160_h160.png","busId":100005},{"name":"United Kingdom","code":"UK","action":"https://uk.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/52v7hk7s__w160_h160.png","busId":100004},{"name":"United States","code":"US","action":"https://us.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/htm83b2h__w160_h160.png","busId":100003}]},"pageInfo":{"models":[{"type":"attr_filter_group","name":null,"attributes":[{"type":"attr_filter","attribute":{"name":"نوع الوظيفة","id":"attr_60","type":0,"valType":0,"multiSelect":true,"supportRange":false,"values":[{"id":"1","displayName":"دوام كامل","value":"1"},{"id":"2","displayName":"دوام جزئي","value":"2"},{"id":"3","displayName":"عقد","value":"3"},{"id":"4","displayName":"تدريب","value":"4"},{"id":"5","displayName":"مؤقت","value":"5"}]}},{"type":"attr_filter","attribute":{"name":"نوع مكان العمل","id":"attr_61","type":0,"valType":0,"multiSelect":true,"supportRange":false,"values":[{"id":"1","displayName":"في الموقع","value":"1"},{"id":"2","displayName":"عن بُعد","value":"2"},{"id":"3","displayName":"هجين","value":"3"}]}},{"type":"attr_filter_priceunit","attribute":{"name":"الوحدة النقدية","id":"attr_80","type":0,"valType":0,"multiSelect":false,"supportRange":false,"values":[{"id":"1","displayName":"كل ساعة","value":"1"},{"id":"2","displayName":"كل يوم","value":"2"},{"id":"3","displayName":"كل أسبوع","value":"3"},{"id":"4","displayName":"كل شهر","value":"4"},{"id":"5","displayName":"بالأسبوع","value":"5"},{"id":"6","displayName":"بالسنة","value":"6"}]},"currency":{"id":6,"code":"SAR","name":"Saudi Riyal","symbol":"ريال","position":2,"country":"SA","language":"ar"}}]},{"type":"all_attr_filter_group","name":null,"attributes":[{"type":"attr_horizontal_filter","attribute":{"name":"نوع الوظيفة","id":"attr_60","type":0,"valType":0,"multiSelect":true,"supportRange":false,"values":[{"id":"1","displayName":"دوام كامل","value":"1"},{"id":"2","displayName":"دوام جزئي","value":"2"},{"id":"3","displayName":"عقد","value":"3"},{"id":"4","displayName":"تدريب","value":"4"},{"id":"5","displayName":"مؤقت","value":"5"}]}},{"type":"attr_horizontal_filter","attribute":{"name":"نوع مكان العمل","id":"attr_61","type":0,"valType":0,"multiSelect":true,"supportRange":false,"values":[{"id":"1","displayName":"في الموقع","value":"1"},{"id":"2","displayName":"عن بُعد","value":"2"},{"id":"3","displayName":"هجين","value":"3"}]}},{"type":"attr_filter_priceunit","attribute":{"name":"الوحدة النقدية","id":"attr_80","type":0,"valType":0,"multiSelect":false,"supportRange":false,"values":[{"id":"1","displayName":"كل ساعة","value":"1"},{"id":"2","displayName":"كل يوم","value":"2"},{"id":"3","displayName":"كل أسبوع","value":"3"},{"id":"4","displayName":"كل شهر","value":"4"},{"id":"5","displayName":"بالأسبوع","value":"5"},{"id":"6","displayName":"بالسنة","value":"6"}]},"currency":{"id":6,"code":"SAR","name":"Saudi Riyal","symbol":"ريال","position":2,"country":"SA","language":"ar"}}]}],"localNames":"الرياض,الرياض","cateTreeData":[{"categoryId":"0","name":"الجميع","childrenCount":0,"children":null,"order":2147483647,"biz":null,"code":null,"action":null,"fullPath":null,"parentId":null},{"categoryId":"3000","name":"وظائف","childrenCount":31,"children":[{"categoryId":"3000","name":"وظائف","childrenCount":0,"children":null,"order":2147483647,"biz":"jobs","code":"jobs","action":null,"fullPath":null,"parentId":null},{"categoryId":"3001","name":"المحاسبة","childrenCount":25,"children":null,"order":0,"biz":"jobs","code":"accounting","action":null,"fullPath":null,"parentId":null},{"categoryId":"3027","name":"الإدارة والدعم المكتبي","childrenCount":9,"children":null,"order":0,"biz":"jobs","code":"administration-office-support","action":null,"fullPath":null,"parentId":null},{"categoryId":"3037","name":"الإعلان والفنون والإعلام","childrenCount":12,"children":null,"order":0,"biz":"jobs","code":"advertising-arts-media","action":null,"fullPath":null,"parentId":null},{"categoryId":"3050","name":"الخدمات المصرفية والمالية","childrenCount":17,"children":[{"categoryId":"3050","name":"الخدمات المصرفية والمالية","childrenCount":0,"children":null,"order":2147483647,"biz":"jobs","code":"banking-financial-services","action":null,"fullPath":null,"parentId":null},{"categoryId":"3051","name":"إدارة الحسابات والعلاقات","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"acct-relationship-mgmt1","action":null,"fullPath":null,"parentId":null},{"categoryId":"3052","name":"التحليل وإعداد التقارير","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"analysis-reporting3","action":null,"fullPath":null,"parentId":null},{"categoryId":"3053","name":"الخدمات المصرفية - الأعمال","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"banking-business","action":null,"fullPath":null,"parentId":null},{"categoryId":"3054","name":"الخدمات المصرفية - الشركات والمؤسسات","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"banking-corp-institutional","action":null,"fullPath":null,"parentId":null},{"categoryId":"3055","name":"الخدمات المصرفية - التجزئة / الفروع","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"banking-retail-branch","action":null,"fullPath":null,"parentId":null},{"categoryId":"3056","name":"خدمات العملاء","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"client-services","action":null,"fullPath":null,"parentId":null},{"categoryId":"3057","name":"الامتثال وإدارة المخاطر","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"compliance-risk","action":null,"fullPath":null,"parentId":null},{"categoryId":"3058","name":"التمويل الشركاتي والخدمات المصرفية الاستثمارية","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"corp-finance-invest-bank","action":null,"fullPath":null,"parentId":null},{"categoryId":"3059","name":"الائتمان","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"credit","action":null,"fullPath":null,"parentId":null},{"categoryId":"3060","name":"التخطيط المالي","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"financial-planning","action":null,"fullPath":null,"parentId":null},{"categoryId":"3061","name":"إدارة الصناديق","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"funds-management","action":null,"fullPath":null,"parentId":null},{"categoryId":"3062","name":"الإدارة","childrenCount":0,"children":[],"order":0,"biz":"jobs","code":"management12","action":null,"fullPath":null,"parentId":null},{"categoryId":"3063","name":"الرهون العقارية","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"mortgages","action":null,"fullPath":null,"parentId":null},{"categoryId":"3064","name":"التسويات","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"settlements","action":null,"fullPath":null,"parentId":null},{"categoryId":"3065","name":"الوساطة المالية والتداول","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"stockbroking-trading","action":null,"fullPath":null,"parentId":null},{"categoryId":"3066","name":"الخزينة","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"treasury","action":null,"fullPath":null,"parentId":null},{"categoryId":"3067","name":"أخرى","childrenCount":0,"children":null,"order":-1,"biz":"jobs","code":"other25","action":null,"fullPath":null,"parentId":null}],"order":0,"biz":"jobs","code":"banking-financial-services","action":null,"fullPath":null,"parentId":null},{"categoryId":"3068","name":"مراكز الاتصال وخدمة العملاء","childrenCount":8,"children":null,"order":0,"biz":"jobs","code":"call-centre-customer-service","action":null,"fullPath":null,"parentId":null},{"categoryId":"3077","name":"المديرون التنفيذيون والإدارة العامة","childrenCount":5,"children":null,"order":0,"biz":"jobs","code":"ceo-general-management","action":null,"fullPath":null,"parentId":null},{"categoryId":"3083","name":"الخدمات المجتمعية والتنمية","childrenCount":9,"children":null,"order":0,"biz":"jobs","code":"community-services-dev","action":null,"fullPath":null,"parentId":null},{"categoryId":"3093","name":"البناء","childrenCount":11,"children":null,"order":0,"biz":"jobs","code":"construction","action":null,"fullPath":null,"parentId":null},{"categoryId":"3105","name":"الاستشارات والاستراتيجية","childrenCount":7,"children":null,"order":0,"biz":"jobs","code":"consulting-strategy","action":null,"fullPath":null,"parentId":null},{"categoryId":"3113","name":"التصميم والعمارة","childrenCount":11,"children":null,"order":0,"biz":"jobs","code":"design-architecture","action":null,"fullPath":null,"parentId":null},{"categoryId":"3125","name":"التعليم والتدريب","childrenCount":16,"children":null,"order":0,"biz":"jobs","code":"education-training","action":null,"fullPath":null,"parentId":null},{"categoryId":"3142","name":"الهندسة","childrenCount":21,"children":null,"order":0,"biz":"jobs","code":"engineering","action":null,"fullPath":null,"parentId":null},{"categoryId":"3164","name":"الزراعة والحيوانات والحفظ","childrenCount":9,"children":null,"order":0,"biz":"jobs","code":"farming-animals-conservation","action":null,"fullPath":null,"parentId":null},{"categoryId":"3174","name":"الرعاية الصحية والطبية","childrenCount":32,"children":null,"order":0,"biz":"jobs","code":"healthcare-medical","action":null,"fullPath":null,"parentId":null},{"categoryId":"3207","name":"الضيافة والسياحة","childrenCount":13,"children":null,"order":0,"biz":"jobs","code":"hospitality-tourism","action":null,"fullPath":null,"parentId":null},{"categoryId":"3221","name":"الموارد البشرية والتوظيف","childrenCount":11,"children":null,"order":0,"biz":"jobs","code":"human-resources-recruitment","action":null,"fullPath":null,"parentId":null},{"categoryId":"3233","name":"تكنولوجيا المعلومات والاتصالات","childrenCount":22,"children":null,"order":0,"biz":"jobs","code":"ict-information-tech","action":null,"fullPath":null,"parentId":null},{"categoryId":"3256","name":"التأمين","childrenCount":10,"children":null,"order":0,"biz":"jobs","code":"insurance","action":null,"fullPath":null,"parentId":null},{"categoryId":"3267","name":"القانون","childrenCount":18,"children":null,"order":0,"biz":"jobs","code":"legal","action":null,"fullPath":null,"parentId":null},{"categoryId":"3286","name":"التصنيع والنقل والخدمات اللوجستية","childrenCount":20,"children":null,"order":0,"biz":"jobs","code":"mfg-transport-logistics","action":null,"fullPath":null,"parentId":null},{"categoryId":"3307","name":"التسويق والاتصالات","childrenCount":13,"children":null,"order":0,"biz":"jobs","code":"marketing-communications1","action":null,"fullPath":null,"parentId":null},{"categoryId":"3321","name":"التعدين والموارد والطاقة","childrenCount":12,"children":null,"order":0,"biz":"jobs","code":"mining-resources-energy","action":null,"fullPath":null,"parentId":null},{"categoryId":"3339","name":"العقارات والممتلكات","childrenCount":9,"children":null,"order":0,"biz":"jobs","code":"real-estate-property","action":null,"fullPath":null,"parentId":null},{"categoryId":"3349","name":"التجزئة والمنتجات الاستهلاكية","childrenCount":8,"children":null,"order":0,"biz":"jobs","code":"retail-consumer-products","action":null,"fullPath":null,"parentId":null},{"categoryId":"3358","name":"المبيعات","childrenCount":7,"children":null,"order":0,"biz":"jobs","code":"sales","action":null,"fullPath":null,"parentId":null},{"categoryId":"3366","name":"العلوم والتكنولوجيا","childrenCount":11,"children":null,"order":0,"biz":"jobs","code":"science-technology","action":null,"fullPath":null,"parentId":null},{"categoryId":"3378","name":"العمل الحر","childrenCount":1,"children":null,"order":0,"biz":"jobs","code":"self-employment1","action":null,"fullPath":null,"parentId":null},{"categoryId":"3380","name":"الرياضة والترفيه","childrenCount":4,"children":null,"order":0,"biz":"jobs","code":"sport-recreation","action":null,"fullPath":null,"parentId":null},{"categoryId":"3385","name":"المهن الماهرة","childrenCount":24,"children":null,"order":0,"biz":"jobs","code":"trades-services","action":null,"fullPath":null,"parentId":null},{"categoryId":"5059","name":"النفط والغاز","childrenCount":6,"children":null,"order":0,"biz":"jobs","code":"oil-gas","action":null,"fullPath":null,"parentId":null},{"categoryId":"3410","name":"أخرى","childrenCount":0,"children":null,"order":-1,"biz":"jobs","code":"other","action":null,"fullPath":null,"parentId":null}],"order":3,"biz":"jobs","code":"jobs","action":null,"fullPath":null,"parentId":null},{"categoryId":"2","name":"العقارات","childrenCount":2,"children":null,"order":2,"biz":"property","code":"property","action":null,"fullPath":null,"parentId":null},{"categoryId":"1","name":"سيارات","childrenCount":2,"children":null,"order":1,"biz":"cars","code":"cars","action":null,"fullPath":null,"parentId":null},{"categoryId":"3","name":"للبيع","childrenCount":18,"children":null,"order":0,"biz":"marketplace","code":"marketplace","action":null,"fullPath":null,"parentId":null},{"categoryId":"23","name":"خدمات","childrenCount":14,"children":null,"order":0,"biz":"services","code":"services","action":null,"fullPath":null,"parentId":null},{"categoryId":"5038","name":"المجتمع","childrenCount":12,"children":null,"order":0,"biz":"community","code":"community","action":null,"fullPath":null,"parentId":null},{"categoryId":"5061","name":"متجر","childrenCount":18,"children":null,"order":0,"biz":"new-arrivals","code":"new-arrivals","action":null,"fullPath":null,"parentId":null}],"data":[{"category":"3000,3050,3062","location":"Riyadh Saudi Arabia","infoId":"6336991037683311","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","videos":null,"title":"قائد فريق دعم التطبيقات من المستوى الأول - الخدمات المصرفية","content":" ملخص الوظيفة: \r\nيُشرف قائد فريق دعم التطبيقات من المستوى الأول على فريق مسؤول عن الدعم الأمامي لتطبيقات الخدمات المصرفية. في هذا الدور، ستتولى إدارة التعامل مع الحوادث، والتنسيق مع فرق التصعيد، وضمان حل المشكلات التي تؤثر على العملاء بسرعة وفعالية. ويجمع هذا الدور بين استكشاف الأخطاء وإصلاحها عمليًا، والقيادة، وتنسيق الحوادث.\r\n\r\n🔹 المسؤوليات الرئيسية: \r\n🧑‍💼 القيادة والتنسيق الفريق \r\n الإشراف على محللي المستوى الأول لضمان تغطية المناوبات المناسبة وامتلاك التذاكر. \r\n تعيين ومُحدد أولويات مهام الدعم بما يتماشى مع SLA وأولويات العمل. \r\n إرشاد وتطوير أعضاء الفريق من خلال التوجيه المستمر وتقديم الملاحظات. \r\n 🛠️ عمليات دعم التطبيقات \r\n الإشراف على استكشاف الأخطاء الأولية وإصلاحها للتطبيقات المصرفية الأساسية (مثل: الخدمات المصرفية عبر الهاتف المحمول، الخدمات المصرفية عبر الإنترنت، إدارة علاقات العملاء CRM، الدفع الفوري UPI). \r\n مساعدة الفريق في حل المشكلات الشائعة: فشل تسجيل الدخول، تعطل التطبيق، انتهاء جلسات العمل، أخطاء الدفع، إلخ. \r\n تقديم التوجيهات الفنية وضمان الجودة في حل التذاكر. \r\n 🚨 إدارة الحوادث \r\n العمل كنقطة الاتصال الأولى للحوادث، وضمان تسجيلها وتصنيفها وتحديد أولوياتها بشكل صحيح. \r\n تنسيق الاستجابة للحوادث ذات التأثير العالي أو الرئيسية، بما في ذلك إشعار الفريق، والحلول المؤقتة، وتحديثات الاتصال. \r\n ضمان تقديم تحديثات حالة الحوادث للأطراف المعنية حتى الحل أو التصعيد. \r\n توثيق خطوات الحوادث والمساعدة في مراجعات ما بعد الحادث أو ملخصات السبب الجذري. \r\n مراقبة طوابير التذاكر وإرسال تنبيهات لفرق الدعم الخلفية بشأن الأنماط المتكررة أو المشكلات الناشئة. \r\n 🧾 التذاكر والتقارير \r\n الحفاظ على سجلات عالية الجودة في نظام التذاكر (مثل: ServiceNow، Jira). \r\n تتبع وإعداد التقارير حول مقاييس التذاكر: الامتثال لمستويات أداء الخدمة (SLA)، أوقات استجابة الحوادث، الحل من أول اتصال (FCR). \r\n اقتراح تحسينات بناءً على اتجاهات المشكلات المتكررة. \r\n 📚 المعرفة والتوثيق \r\n الحفاظ على إجراءات التشغيل القياسية (SOPs) الخاصة بالفريق وأدلة استكشاف الأخطاء للقضايا المعروفة. \r\n مراجعة وتحديث مقالات قاعدة المعرفة بانتظام. \r\n تدريب أعضاء الفريق الجدد وضمان تطبيق معايير موحدة عبر الفريق. \r\n المتطلبات\r\nالمهارات والخبرة:\r\n 3 سنوات أو أكثر في دعم تكنولوجيا المعلومات/التطبيقات، مع سنة واحدة على الأقل في دور قيادي للفريق. \r\n فهم قوي لتطبيقات الخدمات المصرفية وأنماط مشكلات المستخدمين النهائيين. \r\n خبرة في التعامل مع إجراءات سير العمل التقنية للحوادث وإجراءات التصعيد. \r\n مهارات ممتازة في الاتصال الشفهي والكتابي والتنسيق. \r\n معرفة أساسية بالسجلات (Logs) أو استعلامات SQL أو مشكلات واجهة برمجة التطبيقات (API) تُعد ميزة إضافية. \r\n القدرة على البقاء هادئًا ومنظمًا تحت الضغط أثناء الاستجابة للحوادث.\r\n ","price":"الراتب عند المقابلة","unit":"per year","currency":null,"company":"Workable","language":"ar","online":1,"infoType":2,"biz":"jobs","postDate":"1756545280000","seoName":"tier-1-application-support-team-lead-banking","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":2,"cardType":null,"action":"https://sa.ok.com/ar/city-riyadh1/cate-management12/tier-1-application-support-team-lead-banking-6336991037683311/","localIds":"333","cateId":null,"tid":null,"logParams":{"tid":"8ec33d74-41a1-4e0d-949b-f27e489dbfb2","sid":"301d2363-4ffb-4121-8864-09f7452ebe87"},"attrParams":{"summary":null,"highLight":["قيادة فريق الدعم من المستوى الأول","إدارة حل الحوادث والامتثال لمستويات أداء الخدمة (SLA)","إرشاد المحللين وتحسين مقاييس التذاكر"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"نوع الوظيفة","value":"دوام كامل","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"نوع مكان العمل","value":"في الموقع","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Afif,Riyadh","unit":null}]},"addDate":1755077424818,"categoryName":"الإدارة","postCode":null,"secondCateCode":"banking-financial-services","kycTag":null,"pictureUrls":null,"isFavorite":false}],"localIds":"13,333","pageTitle":"الإدارة في الرياض","topCateCode":"jobs","catePath":"3000,3050,3062","cateName":"وظائف,الخدمات المصرفية والمالية,الإدارة","breadCrumbSeo":{"type":"BreadcrumbList","itemListElement":[{"position":1,"name":"الصفحة الرئيسية","item":"https://sa.ok.com/ar/city-riyadh1/","@type":"ListItem"},{"position":2,"name":"وظائف","item":"https://sa.ok.com/ar/city-riyadh1/cate-jobs/","@type":"ListItem"},{"position":3,"name":"الخدمات المصرفية والمالية","item":"https://sa.ok.com/ar/city-riyadh1/cate-banking-financial-services/","@type":"ListItem"},{"position":4,"name":"الإدارة","item":"http://sa.ok.com/ar/city-riyadh1/cate-management12/","@type":"ListItem"}],"@type":"BreadcrumbList","@context":"https://schema.org"},"cateCode":"management12","total":1,"sortList":[{"sortName":"أفضل تطابق","sortId":0},{"sortName":"الأحدث أولا","sortId":1}],"breadCrumb":[{"name":"الصفحة الرئيسية","link":"https://sa.ok.com/ar/city-riyadh1/"},{"name":"وظائف","link":"https://sa.ok.com/ar/city-riyadh1/cate-jobs/"},{"name":"الخدمات المصرفية والمالية","link":"https://sa.ok.com/ar/city-riyadh1/cate-banking-financial-services/"},{"name":"الإدارة","link":null}],"tdk":{"type":"tdk","title":"وظائف الإدارة في الرياض - OK","desc":"موقع وظائف الإدارة في الرياض، يوفر للباحثين عن عمل مجموعة واسعة من الفرص الوظيفية في مجال الإدارة. ابحث عن الوظائف واستعرض المعلومات مجانا","keywords":null}},"commonData":null,"hotCate":{"المحاسبة توظيف":"https://sa.ok.com/ar/city-riyadh1/cate-accounting/","أخرى توظيف":"https://sa.ok.com/ar/city-riyadh1/cate-other28/","المديرون التنفيذيون والإدارة العامة توظيف":"https://sa.ok.com/ar/city-riyadh1/cate-ceo-general-management/","المستشارون توظيف":"https://sa.ok.com/ar/city-riyadh1/cate-consultants/","التصميم والعمارة توظيف":"https://sa.ok.com/ar/city-riyadh1/cate-design-architecture/","استشارات الإدارة والتغيير توظيف":"https://sa.ok.com/ar/city-riyadh1/cate-management-change-consulting/","الهندسة توظيف":"https://sa.ok.com/ar/city-riyadh1/cate-engineering/","المطورون / المبرمجون توظيف":"https://sa.ok.com/ar/city-riyadh1/cate-developers-programmers/","التصنيع والنقل والخدمات اللوجستية توظيف":"https://sa.ok.com/ar/city-riyadh1/cate-mfg-transport-logistics/","تكنولوجيا المعلومات والاتصالات توظيف":"https://sa.ok.com/ar/city-riyadh1/cate-ict-information-tech/"},"hotCity":{"مكة المكرمة الإدارة توظيف":"https://sa.ok.com/ar/city-makkah/cate-management12/","الرياض الإدارة توظيف":"https://sa.ok.com/ar/city-riyadh/cate-management12/"},"hotCateName":"وظائف رائجة","hotCityName":"مدن رائجة","urlInfo":{"pathname":"/ar/city-riyadh1/cate-management12/","origin":"https://sa.ok.com","href":"https://sa.ok.com/ar/city-riyadh1/cate-management12/","locale":"ar"}}
الإدارة في الرياض
أفضل تطابق
تصفية·1
الإدارة
الرياض
راتب
نوع الوظيفة
نوع مكان العمل
الوحدة النقدية
الموقع:الرياض
الفئة:الإدارة
قائد فريق دعم التطبيقات من المستوى الأول - الخدمات المصرفية63369910376833110
Workable
قائد فريق دعم التطبيقات من المستوى الأول - الخدمات المصرفية
ملخص الوظيفة: يُشرف قائد فريق دعم التطبيقات من المستوى الأول على فريق مسؤول عن الدعم الأمامي لتطبيقات الخدمات المصرفية. في هذا الدور، ستتولى إدارة التعامل مع الحوادث، والتنسيق مع فرق التصعيد، وضمان حل المشكلات التي تؤثر على العملاء بسرعة وفعالية. ويجمع هذا الدور بين استكشاف الأخطاء وإصلاحها عمليًا، والقيادة، وتنسيق الحوادث. 🔹 المسؤوليات الرئيسية: 🧑‍💼 القيادة والتنسيق الفريق الإشراف على محللي المستوى الأول لضمان تغطية المناوبات المناسبة وامتلاك التذاكر. تعيين ومُحدد أولويات مهام الدعم بما يتماشى مع SLA وأولويات العمل. إرشاد وتطوير أعضاء الفريق من خلال التوجيه المستمر وتقديم الملاحظات. 🛠️ عمليات دعم التطبيقات الإشراف على استكشاف الأخطاء الأولية وإصلاحها للتطبيقات المصرفية الأساسية (مثل: الخدمات المصرفية عبر الهاتف المحمول، الخدمات المصرفية عبر الإنترنت، إدارة علاقات العملاء CRM، الدفع الفوري UPI). مساعدة الفريق في حل المشكلات الشائعة: فشل تسجيل الدخول، تعطل التطبيق، انتهاء جلسات العمل، أخطاء الدفع، إلخ. تقديم التوجيهات الفنية وضمان الجودة في حل التذاكر. 🚨 إدارة الحوادث العمل كنقطة الاتصال الأولى للحوادث، وضمان تسجيلها وتصنيفها وتحديد أولوياتها بشكل صحيح. تنسيق الاستجابة للحوادث ذات التأثير العالي أو الرئيسية، بما في ذلك إشعار الفريق، والحلول المؤقتة، وتحديثات الاتصال. ضمان تقديم تحديثات حالة الحوادث للأطراف المعنية حتى الحل أو التصعيد. توثيق خطوات الحوادث والمساعدة في مراجعات ما بعد الحادث أو ملخصات السبب الجذري. مراقبة طوابير التذاكر وإرسال تنبيهات لفرق الدعم الخلفية بشأن الأنماط المتكررة أو المشكلات الناشئة. 🧾 التذاكر والتقارير الحفاظ على سجلات عالية الجودة في نظام التذاكر (مثل: ServiceNow، Jira). تتبع وإعداد التقارير حول مقاييس التذاكر: الامتثال لمستويات أداء الخدمة (SLA)، أوقات استجابة الحوادث، الحل من أول اتصال (FCR). اقتراح تحسينات بناءً على اتجاهات المشكلات المتكررة. 📚 المعرفة والتوثيق الحفاظ على إجراءات التشغيل القياسية (SOPs) الخاصة بالفريق وأدلة استكشاف الأخطاء للقضايا المعروفة. مراجعة وتحديث مقالات قاعدة المعرفة بانتظام. تدريب أعضاء الفريق الجدد وضمان تطبيق معايير موحدة عبر الفريق. المتطلبات المهارات والخبرة: 3 سنوات أو أكثر في دعم تكنولوجيا المعلومات/التطبيقات، مع سنة واحدة على الأقل في دور قيادي للفريق. فهم قوي لتطبيقات الخدمات المصرفية وأنماط مشكلات المستخدمين النهائيين. خبرة في التعامل مع إجراءات سير العمل التقنية للحوادث وإجراءات التصعيد. مهارات ممتازة في الاتصال الشفهي والكتابي والتنسيق. معرفة أساسية بالسجلات (Logs) أو استعلامات SQL أو مشكلات واجهة برمجة التطبيقات (API) تُعد ميزة إضافية. القدرة على البقاء هادئًا ومنظمًا تحت الضغط أثناء الاستجابة للحوادث.
Riyadh Saudi Arabia
الراتب عند المقابلة
وظائف رائجةactiveمدن رائجةactive
كوكيز
إعدادات الكوكيز
تطبيقاتنا
Download
حمِّل من
APP Store
Download
احصل عليه من
Google Play
© 2025 Servanan International Pte. Ltd.