Specialist, Logistics

Who Are We❓ Step into the world of Mrsool—where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store. What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery—no matter how far or remote the location may be. But don’t just take our word for it—Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence. Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button. The Job in a Nutshell💡 As a Logistics Specialist, you'll be the backbone of our supply chain operations , ensuring that goods move smoothly, efficiently, and cost-effectively from point A to point B. You'll coordinate shipments, optimize logistics partners, resolve delivery issues, and ensure compliance with all regulatory requirements. Your goal? Deliver the right product, to the right place, at the right time , every time. What You Will Do💡 As a Logistics Specialist at Mrsool, you will play a key role in enabling seamless last-mile delivery operations for our E-commerce partners. Your core mission is to ensure fast, reliable, and cost-effective order fulfillment that meets both SLA targets and customer expectations. Coordinate daily logistics operations to support partner stores and ensure timely order pickup and delivery. Monitor delivery performance, address delays or failures, and proactively resolve operational bottlenecks. Work closely with fleet operations and customer support teams to maintain service quality. Manage shipment data, generate reports, and track performance against key logistics KPIs. Ensure all logistics-related SLAs are met for each partner, and escalate critical issues when needed. Support onboarding of new merchants from a logistics perspective, ensuring a smooth go-live process. Collaborate with tech and product teams to suggest improvements to logistics tools and workflows. Maintain strong communication with E-commerce clients to align on logistics needs and resolve any escalations. Requirements What Are We Looking For❓ We're looking for a detail-oriented, solution-driven Logistics Specialist who thrives in a fast-paced, tech-enabled environment. You should have a solid understanding of logistics operations , especially last-mile delivery , and a passion for serving E-commerce businesses with precision and urgency. 2+ years of experience in logistics, last-mile operations, or supply chain (E-commerce experience is a big plus). Strong coordination and problem-solving skills; able to manage multiple shipments and issues in real-time. Familiarity with logistics tools, dashboards, and basic data reporting (Excel, Google Sheets, or internal systems). Excellent communication skills to liaise with internal teams, couriers, and E-commerce partners. Ability to work under pressure and make quick, informed decisions. High ownership mindset and accountability for daily service levels. Fluent in Arabic and professional proficiency in English. Who Will Excel❓ Experience working in a tech startup or fast-scaling environment. Understanding of SLA-driven operations and customer experience metrics. Exposure to logistics automation tools or delivery management platforms. Benefits What We Offer You❗ Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.  Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles.  Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment. Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth. Working Hours: 5 days a week, 8 working hours and 1 hour lunch break.