Senior Account Manager

  Job Summary: The Customer Success Manager is a key role within the Customer Success Department, responsible for ensuring customers achieve their desired outcomes while using the company’s products or services. The CSM acts as a trusted advisor, building strong relationships with customers, driving product adoption, and ensuring customer satisfaction and retention. This role requires a proactive, strategic, and customer-focused individual who can balance relationship management with data-driven insights to deliver exceptional customer experiences. Key Responsibilities: 1. Customer Relationship Management: Build and maintain strong, long-term relationships with assigned customers, serving as their primary point of contact. Understand customer goals, challenges, and success metrics to provide tailored guidance and support. Conduct regular check-ins, business reviews, and strategic meetings to ensure customer satisfaction and alignment with their objectives. 2. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring a smooth transition and quick time-to-value. Drive product adoption by educating customers on features, best practices, and use cases that align with their goals. Monitor customer usage and engagement to identify opportunities for increased adoption and value realization. 3. Retention and Expansion: Proactively identify at-risk customers and develop action plans to mitigate churn. Collaborate with the Sales team to identify upsell and cross-sell opportunities, contributing to revenue growth. Ensure high renewal rates by delivering consistent value and addressing customer concerns promptly. 4. Customer Advocacy: Act as the voice of the customer within the organization, sharing feedback and insights with Operation, Marketing, and Sales teams. Advocate for customers’ needs and priorities, ensuring their success is at the forefront of company initiatives. Encourage satisfied customers to participate in case studies, testimonials, and referrals. 5. Data-Driven Insights and Reporting: Track and analyze customer health metrics, such as product usage, support tickets, and satisfaction scores. Provide regular reports on customer success metrics, including retention rates, churn risk, and expansion opportunities. Use data to identify trends, risks, and opportunities for improving the customer experience. 6. Continuous Improvement: Stay up-to-date on industry trends, product updates, and best practices in customer success. Contribute to the development of customer success resources, such as playbooks, training materials, and knowledge base articles. Participate in cross-functional projects to improve processes, tools, and strategies for customer success. Qualifications: *Education: Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred but not required). Experience 3-5 years of experience in customer success, account management, or a related role. Experience in SaaS, technology, or a subscription-based business model is highly desirable. *Skills: Exceptional communication, presentation, and interpersonal skills. Strong problem-solving and strategic thinking abilities. Proficiency with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango). Ability to analyze data and translate insights into actionable strategies. Project management and organizational skills to manage multiple customer accounts effectively.

Roles & Responsibilities Develop and execute tailored sales strategies to penetrate new markets and achieve quarterly revenue targets. Conduct in-depth market research to identify potential clients and establish a robust pipeline of sales opportunities. Engage with clients through personalized presentations and product demonstrations to highlight unique selling propositions. Negotiate contracts and close deals while maintaining a strong focus on customer satisfaction and long-term relationships. Collaborate with the marketing team to align promotional activities and leverage leads generated from campaigns. Desired Candidate Profile TO SELL COATINGS/ CONSTRUCTION/FIBREGLASS/PLASTIC/FOOD RAW MATERIALS MINMUM 3 YEARS EXPERINCE IN THE FIELD OF CHEMICAL TRADING. MIDDLE EAST EXPERIENCE & DRIVING LICENSE ARE ADDED ADVANTAGES GRADUATE IN CHEMISTRY OR DIPLOMA / DEGREE IN CHEMICAL ENGINEERING

Seeking Managerial Opportunity – 13+ Years of Experience in Supply Chain, Purchasing, Warehousing, Logistics & Distribution across FMCG, Foodstuff, Rice, Commodities & Project Industries. Mohammad Sharjil Iqbal Riyadh, KSA [redacted phone number] [redacted email address] Dear Hiring Authority, I am seeking a managerial role, bringing 13 years of expertise across Foodstuff, FMCG, Rice, Commodities, Consumer Goods, Wholesale Trading, and major industrial projects in Dubai (UAE) and Saudi Arabia. Currently, I serve as Export Manager (Riyadh, Saudi Arabia) at a reputed Indian rice miller, managing rice imports and private labeling for Saudi rice brand companies. An MBA (Master of Business Administration Degree) qualified Export Manager based in Riyadh, I hold a valid Iqama, LMV driving license, and am available immediately. Skills: Supply Chain Management |Procurement & Purchase | Import–Export Operations | Logistics & Distribution | Warehouse Management | Inventory Control | Stock Accuracy | Customs Clearance | Regulatory Compliance | Freight Forwarding | ERP Systems | Documentation | Business Operations | Administration Achievements with measurable results: Reduced procurement costs by 20% through vendor optimization. Streamlined warehouse operations, improving inventory accuracy by 100 % with records & RFID tagging. Proficient in: English, Hindi, Arabic, and Urdu, with proven cross-cultural skills that drive operational excellence and compliance. Salary: Negotiable. I’ve attached my CV for your kind review and would welcome the opportunity to contribute to your team. Yours Sincerely, MOHAMMAD SHARJIL [redacted phone number] WhatsApp: [redacted phone number] [redacted email address]

Responsibilities: 1. Assist in developing and maintaining relationships with hotel, restaurant, and supermarket clients under the guidance of the sales supervisor. 2. Understand customer needs and provide timely feedback to the supervisor. 3. Actively participate in market promotion activities targeting the hotel, restaurant, and supermarket industries in accordance with sales strategies and plans4. Assist in identifying and developing new potential clients to expand the customer base. 5. Support the supervisor in analyzing customer needs, collecting customer feedback, and providing support for solutions. 6. Follow up on order processing, maintain communication with the supply chain team to ensure accurate and timely delivery of orders, and enhance customer satisfaction. Requirements: 1. 1-2 years of sales experience, preferably in the fresh supply chain or foodservice industry. 2. Basic knowledge of the fresh supply chain, foodservice, or retail industries, with some understanding of food ingredient distribution. 3. Strong communication skills, capable of conducting basic business discussions with hotel, restaurant, and supermarket clients and accurately conveying information. 4. A team player who can collaborate with colleagues to achieve sales goals. 5. Responsible and detail-oriented, with the ability to work under pressure and thrive in a fast-paced environment. 6. Basic proficiency in Chinese, English, and Arabic. Experience in hotel supplies sales or food ingredient distribution sales is preferred.

Raya International Services, a subsidiary of Raya Holding for Financial Investments, is looking to hire an Oracle Program Manager with the below job responsibilities and qualifications: Key job responsibilities: Nature of job impact: Conduct the project planning activities and manage the execution of large scale, high risk, or strategic projects according to plan. Evaluate complex situations accurately and identify viable solutions that create successful outcome for the customer. Lead cross-functional/Project Managers teams towards delivering defined project outputs in terms of time, budget and project quality. Participate in developing project management best practices and ensure they are adhered to. Perform Project Management Reviews and reinforce the enterprise knowledge management through the communication of lessons learned and best practices development. Maintain project documentation and updates to relevant knowledge management bases; analyze lessons learned and share with the organization’s project management community. Manage the financial aspects of large-scale project; budgeting and estimate to actual variance. Manage all contract terms including changes in work scope, timeline and obligations, and ensure appropriate planning measures are taken with internal and external stakeholders to formalize and administer contract changes. Build customer relationships with the clear expectation to deliver follow-on business or identify opportunities within an account. Deal with difficult issues at the customer and find win-win solutions. Areas job impacts: Impact the performance of the project management team members; ensure customer satisfaction, thus increasing number of projects requested and overall company revenue.

Job Description We are seeking an enthusiastic and detail-oriented Graduate Engineer - Mechanical to join our innovative team in Riyadh, Saudi Arabia. This exciting opportunity offers a supportive environment for a recent graduate to develop their skills and contribute to cutting-edge mechanical engineering projects. Assist in conducting engineering design under the supervision of experienced engineers Create designs, calculations, sketches, diagrams, schematic drawings, and final working drawings Collect and analyze data to support engineering projects and decision-making processes Utilize computer software to solve basic engineering problems and improve design efficiency Collaborate with cross-functional teams to develop and implement mechanical solutions Participate in project planning and execution, adhering to agreed-upon budgets and schedules Contribute to the continuous improvement of engineering processes and methodologies Prepare technical reports and presentations to communicate project progress and results Stay updated on industry trends and emerging technologies in mechanical engineering Qualifications Bachelor's degree in Mechanical Engineering from an accredited institution Proficiency in English (written and spoken) is essential Strong analytical and problem-solving skills with attention to detail Exposure to CAD software, such as AutoCAD or SolidWorks Familiarity with computer software for solving engineering problems Excellent written and verbal communication skills Ability to work collaboratively in a team environment Strong organizational skills and ability to manage multiple tasks efficiently Knowledge of mechanical engineering principles and practices Enthusiasm for learning and applying new technologies in the field Ability to work under supervision and follow established procedures Willingness to take initiative and contribute innovative ideas