Call center agents

Job Description Roles & Responsibilities Exciting Customer Service Opportunities for Saudi Nationals!( Subject to Contract Award) Are you passionate about delivering exceptional service and ready to grow your career with a global leader? Serco is looking for talented Saudi Nationals to join our Customer Service Talent Pool for upcoming roles across the Kingdom of Saudi Arabia. With over 4,500 team members in the Middle East, we’re committed to building futures and supporting national development. Desired Candidate Profile Express your interest today and take the first step toward a rewarding career with Serco. Employment Type Full Time Company Industry Facilities Management Department / Functional Area Administration

Responsibilities: 1. Handle customer inquiries and support (pre-sale and after-sale) through hotline and other channels. 2. Assist merchants with stock replenishment and follow up on orders. 3. Support sales activities and maintain strong relationships with merchants. 4. Assist with other daily operational tasks as needed. Requirements： 1. Fluent in Arabic and English 2. Basic knowledge of everyday products, vegetables, and meats 3. Passion for customer service and helping others 4. Willingness to work shifts and on holidays

Receptionist Location: Riyadh, Saudi Arabia Salary: SR 3,000 per month Contract Type: Permanent (Live-In) Job Overview: A prestigious hospitality brand is looking for a friendly, professional, and dedicated Receptionist to join our team at our newest upscale location in Riyadh. The ideal candidate will deliver outstanding customer service, handle guest inquiries efficiently, and ensure a welcoming environment at all times. Key Responsibilities: Greet guests warmly upon arrival, ensuring they receive a positive first impression. Handle reservations and guest inquiries efficiently, providing clear and accurate information about our services. Coordinate effectively with service and operational teams to ensure seamless guest experiences. Manage telephone calls and emails professionally, responding promptly and politely. Ensure the reception area remains tidy, organized, and presentable. Handle administrative tasks including guest check-in/check-out procedures and billing. Requirements Qualifications and Experience: Previous experience in a receptionist or customer-facing role within hospitality is preferred. Exceptional customer service and interpersonal skills. Good organizational and administrative abilities, with attention to detail. Professional appearance and demeanor at all times. Proficiency in English is essential; Arabic language skills are advantageous. Benefits What We Offer: Attractive monthly salary of SR 3,000. Comfortable, quality accommodation provided (live-in). Professional training and growth opportunities within a renowned hospitality brand. Collaborative and supportive working environment. Join our dynamic team and contribute to delivering outstanding hospitality experiences. We appreciate your interest in this vacancy. Due to the high number of applications we receive, only candidates selected to move to the next stage of the recruitment process can be contacted.

Job Description We are seeking a detail-oriented and innovative Site Engineer to join our dynamic team in Riyadh, Saudi Arabia. As a Site Engineer, you will play a crucial role in overseeing construction projects, ensuring they are completed on time, within budget, and to the highest quality standards. Coordinate and supervise construction activities on-site, ensuring compliance with project specifications, safety regulations, and local building codes Perform engineering calculations, conduct tests, and analyze results to solve complex problems Collaborate with project managers, architects, and other stakeholders to ensure smooth project execution Develop and implement innovative solutions to overcome site-specific challenges Monitor project progress, prepare detailed reports, and communicate updates to senior management Ensure adherence to quality control standards and safety protocols throughout the construction process Review and interpret technical drawings, specifications, and other project documentation Manage resources efficiently, including materials, equipment, and labor Conduct site inspections and identify potential issues or improvements Assist in the preparation of project schedules, budgets, and cost estimates Qualifications Bachelor's degree in Civil Engineering or a related field Proven 15 years of experience as a Site Engineer in construction projects Strong knowledge of engineering principles, construction methods, and local building codes in Saudi Arabia Proficiency in relevant engineering software, such as AutoCAD and Civil 3D Excellent analytical and problem-solving skills with a keen eye for detail Ability to perform complex engineering calculations and interpret test results Strong project management skills, including resource allocation and scheduling Excellent communication and interpersonal skills for effective collaboration with diverse teams Demonstrated ability to work independently and make decisive decisions under pressure Safety-conscious with a thorough understanding of construction site safety protocols Physical stamina to work in challenging on-site conditions Fluency in English; knowledge of Arabic is a plus Familiarity with sustainable construction practices and LEED certification is desirable

Expeditor - Hospitality and Construction Logistics Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginningDHL Global Forwarding has an opening for a Expeditor - Hospitality and Construction Logistics in Riyadh, Saudi Arabia. Join us in connecting people and improving lives! In this Expeditor - Hospitality and Construction Logistics position Serve as the primary point of contact for hospitality clients and their procurement consultants Maintain proactive communication with clients, providing timely shipment updates, addressing concerns, and offering solutions Prepare and submit client quotations in coordination with pricing and operations teams Logistics Coordination & Shipment Management Develop and execute detailed logistics plans for FF&E and OS&E shipments across air, sea, and land Monitor shipment status and share regular tracking updates with clients Follow up with freight carriers, customs clearance teams, and internal stakeholders (Air Freight, Ocean Freight, SABER, Transportation, etc.) to ensure timely movement and delivery Coordinate last-mile delivery with site operation team for smooth on-site delivery Purchase Order & Vendor Management Track and manage client purchase orders from procurement to delivery Liaise with procurement consultants and suppliers to ensure accuracy and readiness of goods Manage relationships with logistics vendors and service providers to ensure quality service and cost control Resolve supplier or carrier-related issues in a timely manner Billing & Collections Ensure timely billing and invoicing for services provided. Coordinate with the credit department for payment follow-ups and collections. Customer Service & Problem Solving Ensure high standards of customer service by maintaining responsiveness and professionalism. Take ownership of customer issues and drive resolution with internal and external teams. Make real-time decisions to adapt to changing circumstances on the ground. · Practical knowledge of FF&E and OS&E logistics · Excellent interpersonal and stakeholder coordination abilities · Ability to manage multiple priorities and make on-the-spot decisions · Situational adaptability and proactive problem solving · Acts responsibly. Can be counted on to keep commitments · Provides both verbal and written information in a timely, clear and concise manner. Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive Make real-time decisions to adapt plans and resources as needed based on project dynamics. Ensure service continuity and client satisfaction despite changing conditions or unforeseen issues Now, here is what we need from you! Education Level Bachelor’s degree in Logistics, Supply Chain Management, or International Business. Experience Level · Minimum 5 years of experience in freight forwarding industry · Strong understanding of hospitality logistics, import/export rules, and clearance processes. · Advanced skills in Excel, ERP/CRM systems, and freight tracking tools. Excellent interpersonal, negotiation, and problem-solving abilities We offer: Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career development Competitive salary

Business Development Manager Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. DHL Global Forwarding has an opening for Business Development Manager in Riyadh. In this specific position you will participate in design and ensure implementation of the business development strategy to generate new/ additional business, maximize profit and grow market share for a defined geographic region in line with business strategy, financial objectives, Group guidelines and policies. Join us in connecting people and improving lives! In this Business Development Manager position You will contribute to developing the business development strategy considering business strategy, financial objectives, Group guidelines and policies. You will draft business development plans and budgets including account management approach and account plans for assigned geographic region. You will monitor revenue generation, profit/ expense objectives and coordinate market and customer growth and retention rate. You will plan and ensure new business development initiatives/ operations and maximize exposure for DHL amongst targeted prospects. You will lead sales team to initiate and establish relationships with targeted prospects. You will deliver market studies and feasibility studies to assess market potential. You will have to prospect new business development opportunities through market research, developing marketing initiatives, etc. You will explore business development opportunities with government authorities and relevant parties. You will identify, pursue, and acquire profitable business relationships with key customers. You will develop major leads, conduct pre-proposal visitations, and assist technical staff with proposal preparation. You will lead negotiations to obtain new customers and support team in difficult negotiations to secure critical sales. You will discuss with peers to communicate sales problems, business observations, prospect feedback, etc. You will understand key trends and developments impacting business and identify change needs in business development plans. You will regularly enhance quality or value of existing business development methods and techniques and resolve problems that may not be clearly defined. You will have to convince external parties such as skeptical clients, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory. You will supervise team for achievement of goals by assigning work, timelines, reviewing output and supporting performance management. You will support to recruit, motivate, develop, and coach team members. Now, here’s what we need from you. Bachelor’s Degree or equivalent experience/qualification More than 6 years within the same field Excellent communicator in English, both written and verbal. We offer: Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career development Competitive salary