Senior Account Manager

  Job Summary: The Customer Success Manager is a key role within the Customer Success Department, responsible for ensuring customers achieve their desired outcomes while using the company’s products or services. The CSM acts as a trusted advisor, building strong relationships with customers, driving product adoption, and ensuring customer satisfaction and retention. This role requires a proactive, strategic, and customer-focused individual who can balance relationship management with data-driven insights to deliver exceptional customer experiences. Key Responsibilities: 1. Customer Relationship Management: Build and maintain strong, long-term relationships with assigned customers, serving as their primary point of contact. Understand customer goals, challenges, and success metrics to provide tailored guidance and support. Conduct regular check-ins, business reviews, and strategic meetings to ensure customer satisfaction and alignment with their objectives. 2. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring a smooth transition and quick time-to-value. Drive product adoption by educating customers on features, best practices, and use cases that align with their goals. Monitor customer usage and engagement to identify opportunities for increased adoption and value realization. 3. Retention and Expansion: Proactively identify at-risk customers and develop action plans to mitigate churn. Collaborate with the Sales team to identify upsell and cross-sell opportunities, contributing to revenue growth. Ensure high renewal rates by delivering consistent value and addressing customer concerns promptly. 4. Customer Advocacy: Act as the voice of the customer within the organization, sharing feedback and insights with Operation, Marketing, and Sales teams. Advocate for customers’ needs and priorities, ensuring their success is at the forefront of company initiatives. Encourage satisfied customers to participate in case studies, testimonials, and referrals. 5. Data-Driven Insights and Reporting: Track and analyze customer health metrics, such as product usage, support tickets, and satisfaction scores. Provide regular reports on customer success metrics, including retention rates, churn risk, and expansion opportunities. Use data to identify trends, risks, and opportunities for improving the customer experience. 6. Continuous Improvement: Stay up-to-date on industry trends, product updates, and best practices in customer success. Contribute to the development of customer success resources, such as playbooks, training materials, and knowledge base articles. Participate in cross-functional projects to improve processes, tools, and strategies for customer success. Qualifications: *Education: Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred but not required). Experience 3-5 years of experience in customer success, account management, or a related role. Experience in SaaS, technology, or a subscription-based business model is highly desirable. *Skills: Exceptional communication, presentation, and interpersonal skills. Strong problem-solving and strategic thinking abilities. Proficiency with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango). Ability to analyze data and translate insights into actionable strategies. Project management and organizational skills to manage multiple customer accounts effectively.

The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies. Responsibilities: Operate as the primary point of contact for key account stakeholders Develop a trusted advisory relationship with accounts, customer stakeholders and internal partners Prepare and guarantee monthly, quarterly and annual sales forecasts Requirements: Bachelor's degree or equivalent experience in Business 3+ years' of relevant work experience Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Excellent written and verbal communication skills Salary: SAR 9000+, depends on experience We are looking for some one who has the minset of startup compnaies has the ability of market We are seeking a candidate who possesses a startup mindset—someone who is adaptable, proactive, and comfortable working in fast-paced, dynamic environments. The ideal candidate will have a strong ability to market new products, explore untapped opportunities, and develop innovative go-to-market strategies.new products and has stratgic thinking.

Roles & Responsibilities What You ll Do Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your sales team, that enhances your support in the role and is a critical customer-facing function within our Customer Success Board Area. Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion. Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account Executive in the field. You will be able to work both behind the scenes and directly with customers. The program will enrich your knowledge of SAP and the Customer Success board area and give you professional experience so that you can be ready to serve our customers. We offer full-time employment from day one with practical learning applications for your role. Upon successful completion of the program, you will move into a direct customer-facing sales role in your market and continue to receive mentoring and coaching support to accelerate your growth. Sales roles in scope: Solution Sales Executive (SSE) SSE focus areas: SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications. What You Bring 2 3 years of professional experience in a quota-carrying sales environment in a technology company OR in a role with significant exposure to business processes. Experience generating opportunities, qualifying leads, and managing sales pipelines across a defined territory with a proven track record of building customer relationships and articulating value propositions. A cooperative and productive approach to working relationships, internally and externally. A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results. An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI. A resilient mindset, embracing challenges with optimism and consistently striving for growth and success. Strong Business Acumen, including demonstrated knowledge of business processes and/or industries. Proficiency in English to engage with our global network. Desired Candidate Profile The Account Executive's primary responsibilities include prospecting, qualifying, selling, and closing new business to existing and net new customers. The Account Executive empowers our customers to achieve their full potential by understanding their strategy, unique business goals, and desired outcomes, thereby driving cloud revenue growth through leading dedicated sales efforts to help customers solve their business challenges by positioning value through our solutions.

Seeking Managerial Opportunity – 13+ Years of Experience in Supply Chain, Purchasing, Warehousing, Logistics & Distribution across FMCG, Foodstuff, Rice, Commodities & Project Industries. Mohammad Sharjil Iqbal Riyadh, KSA [redacted phone number] [redacted email address] Dear Hiring Authority, I am seeking a managerial role, bringing 13 years of expertise across Foodstuff, FMCG, Rice, Commodities, Consumer Goods, Wholesale Trading, and major industrial projects in Dubai (UAE) and Saudi Arabia. Currently, I serve as Export Manager (Riyadh, Saudi Arabia) at a reputed Indian rice miller, managing rice imports and private labeling for Saudi rice brand companies. An MBA (Master of Business Administration Degree) qualified Export Manager based in Riyadh, I hold a valid Iqama, LMV driving license, and am available immediately. Skills: Supply Chain Management |Procurement & Purchase | Import–Export Operations | Logistics & Distribution | Warehouse Management | Inventory Control | Stock Accuracy | Customs Clearance | Regulatory Compliance | Freight Forwarding | ERP Systems | Documentation | Business Operations | Administration Achievements with measurable results: Reduced procurement costs by 20% through vendor optimization. Streamlined warehouse operations, improving inventory accuracy by 100 % with records & RFID tagging. Proficient in: English, Hindi, Arabic, and Urdu, with proven cross-cultural skills that drive operational excellence and compliance. Salary: Negotiable. I’ve attached my CV for your kind review and would welcome the opportunity to contribute to your team. Yours Sincerely, MOHAMMAD SHARJIL [redacted phone number] WhatsApp: [redacted phone number] [redacted email address]

Raya International Services, a subsidiary of Raya Holding for Financial Investments, is looking to hire an Oracle Program Manager with the below job responsibilities and qualifications: Key job responsibilities: Nature of job impact: Conduct the project planning activities and manage the execution of large scale, high risk, or strategic projects according to plan. Evaluate complex situations accurately and identify viable solutions that create successful outcome for the customer. Lead cross-functional/Project Managers teams towards delivering defined project outputs in terms of time, budget and project quality. Participate in developing project management best practices and ensure they are adhered to. Perform Project Management Reviews and reinforce the enterprise knowledge management through the communication of lessons learned and best practices development. Maintain project documentation and updates to relevant knowledge management bases; analyze lessons learned and share with the organization’s project management community. Manage the financial aspects of large-scale project; budgeting and estimate to actual variance. Manage all contract terms including changes in work scope, timeline and obligations, and ensure appropriate planning measures are taken with internal and external stakeholders to formalize and administer contract changes. Build customer relationships with the clear expectation to deliver follow-on business or identify opportunities within an account. Deal with difficult issues at the customer and find win-win solutions. Areas job impacts: Impact the performance of the project management team members; ensure customer satisfaction, thus increasing number of projects requested and overall company revenue.

Key Responsibilities Inventory Management: Monitor and control stock levels to ensure accurate inventory records and timely replenishment. Warehouse Operations: Oversee the receipt, storage, and dispatch of goods, ensuring adherence to company policies and procedures. Team Supervision: Lead and coordinate warehouse staff, providing guidance and support to ensure efficient operations. Wuzzuf Safety Compliance: Ensure that all warehouse activities comply with health and safety regulations, maintaining a safe working environment. Reporting: Prepare and maintain accurate records and reports related to warehouse activities and inventory levels. Qualifications & Requirements Education: A bachelor's degree in logistics, supply chain management, business administration, or a related field. Wuzzuf Experience: Proven experience in warehouse management or inventory control, preferably within the food or retail industry. Technical Skills: Proficiency in ERP systems and Microsoft Office Suite; experience with warehouse management software is a plus. Wuzzuf Language Skills: Fluency in English; knowledge of Arabic is advantageous. Soft Skills: Strong organizational, communication, and leadership skills; ability to work under pressure and meet deadlines.