Tier 1 Application Support Team Lead - Banking

The Payment Getaways Operations Manager plays a crucial role in the day-to-day operations and performance of the company's payment processing ecosystem. You will lead a team of payment specialists to ensure seamless, secure, and efficient payment transactions for the company's merchants and customers. Your collaboration with cross-functional teams to streamline workflows, address challenges, and optimize the payment infrastructure is integral to supporting the company's business growth. Responsibilities Manage a team of payment specialists responsible for processing, reconciling, and monitoring transactions Develop and implement operational policies, procedures, and controls to ensure compliance Analyze data, identify trends, and implement process improvements to enhance efficiency and customer experience Serve as the primary point of contact for merchants and providers to resolve payment-related issues Collaborate with the Fraud Risk Analytics team to develop fraud detection and prevention measures Identify automation and integration opportunities to streamline operations Monitor performance metrics, KPIs, and SLAs and report on the health of the payment ecosystem Contribute to the development and enhancement of payment-related platform features Provide subject matter expertise and recommendations to cross-functional teams Stay updated on industry trends, technologies, and regulations, and implement necessary changes Partner with Product Managers to drive innovation and improve user experience Manage and develop the team to operate 24x7x365 financial support and payment processes Support launches of new payment options and partner onboarding Requirements ● Bachelor's degree in Computer science, Finance, or a related field ● 5+ years of Payment Getaways Operations management experience, preferably in e-commerce or financial services ● Strong understanding of payment processing workflows, gateways, and integrations ● Familiarity with industry regulations, security standards, and fraud prevention strategies ● Proficient in data analysis, reporting, and process optimization ● Excellent project management, problem-solving, and decision-making skills ● Proven ability to lead and motivate a team of payment specialists ● Effective communication and stakeholder management skills ● Experience with reconciliation, dispute resolution, and chargeback management ● Strong quantitative and analytical skills, with proficiency in financial modeling and databases ● Ability to understand business operations and their impact on the finance team ● Vital research, critical thinking, and problem-solving skills ● Experience with B2C technology, fintech, and/or payment services is advantageous

Roles & Responsibilities Assist in the preparation of ingredients by washing, chopping, and measuring, ensuring all mise en place is meticulously organized for efficient service. Maintain a clean and organized workstation, adhering strictly to health and safety regulations to prevent cross-contamination and ensure a hygienic environment. Support the chefs during service by plating dishes and garnishing, demonstrating an eye for detail and presentation to enhance the dining experience. Monitor food inventory and inform the head chef of low stock levels, contributing to the smooth operation of the kitchen and preventing delays. Desired Candidate Profile Possesses a high school diploma or equivalent, providing a foundational understanding of education. Holds a culinary arts certificate or equivalent, showing a basic culinary foundation. Has completed a food safety certification, demonstrating a commitment to food safety standards. Prior experience in a restaurant or hospitality setting, reflecting some industry familiarity.

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Raya International Services, a subsidiary of Raya Holding for Financial Investments, is looking to hire an Oracle Program Manager with the below job responsibilities and qualifications: Key job responsibilities: Nature of job impact: Conduct the project planning activities and manage the execution of large scale, high risk, or strategic projects according to plan. Evaluate complex situations accurately and identify viable solutions that create successful outcome for the customer. Lead cross-functional/Project Managers teams towards delivering defined project outputs in terms of time, budget and project quality. Participate in developing project management best practices and ensure they are adhered to. Perform Project Management Reviews and reinforce the enterprise knowledge management through the communication of lessons learned and best practices development. Maintain project documentation and updates to relevant knowledge management bases; analyze lessons learned and share with the organization’s project management community. Manage the financial aspects of large-scale project; budgeting and estimate to actual variance. Manage all contract terms including changes in work scope, timeline and obligations, and ensure appropriate planning measures are taken with internal and external stakeholders to formalize and administer contract changes. Build customer relationships with the clear expectation to deliver follow-on business or identify opportunities within an account. Deal with difficult issues at the customer and find win-win solutions. Areas job impacts: Impact the performance of the project management team members; ensure customer satisfaction, thus increasing number of projects requested and overall company revenue.

Key Responsibilities Inventory Management: Monitor and control stock levels to ensure accurate inventory records and timely replenishment. Warehouse Operations: Oversee the receipt, storage, and dispatch of goods, ensuring adherence to company policies and procedures. Team Supervision: Lead and coordinate warehouse staff, providing guidance and support to ensure efficient operations. Wuzzuf Safety Compliance: Ensure that all warehouse activities comply with health and safety regulations, maintaining a safe working environment. Reporting: Prepare and maintain accurate records and reports related to warehouse activities and inventory levels. Qualifications & Requirements Education: A bachelor's degree in logistics, supply chain management, business administration, or a related field. Wuzzuf Experience: Proven experience in warehouse management or inventory control, preferably within the food or retail industry. Technical Skills: Proficiency in ERP systems and Microsoft Office Suite; experience with warehouse management software is a plus. Wuzzuf Language Skills: Fluency in English; knowledge of Arabic is advantageous. Soft Skills: Strong organizational, communication, and leadership skills; ability to work under pressure and meet deadlines.

Key Responsibilities -Equipment Installation and Commissioning Responsible for the installation, commissioning, and configuration of electrical and instrumentation systems for new equipment, ensuring they meet production requirements. -Routine Maintenance and Troubleshooting Perform preventive and corrective maintenance on electrical and instrumentation equipment, promptly identify and resolve system issues to ensure continuous and safe production. -System Calibration and Testing Use standard testing instruments to calibrate equipment, ensuring accuracy and reliability. -Documentation and Reporting Maintain maintenance records and prepare fault analysis reports to support equipment management and improvement. -Safety and Compliance Follow all relevant safety regulations and operating procedures to ensure a safe working environment. Qualifications / Requirements Education: Technical diploma or degree in Electrical Engineering, Automation, Instrumentation, or a related field. Experience: At least 2 years of experience maintaining electrical and instrumentation equipment in an industrial environment. Technical Skills: Familiar with electrical control systems, PLCs, DCS, VFDs, and other instrumentation equipment operation and maintenance. Certifications: Relevant electrical or instrumentation certifications are preferred. Language and Communication: Good communication skills and ability to collaborate effectively with team members and other departments.