Customer Service

Job Description Roles & Responsibilities Exciting Customer Service Opportunities for Saudi Nationals!( Subject to Contract Award) Are you passionate about delivering exceptional service and ready to grow your career with a global leader? Serco is looking for talented Saudi Nationals to join our Customer Service Talent Pool for upcoming roles across the Kingdom of Saudi Arabia. With over 4,500 team members in the Middle East, we’re committed to building futures and supporting national development. Desired Candidate Profile Express your interest today and take the first step toward a rewarding career with Serco. Employment Type Full Time Company Industry Facilities Management Department / Functional Area Administration

Receptionist Location: Riyadh, Saudi Arabia Salary: SR 3,000 per month Contract Type: Permanent (Live-In) Job Overview: A prestigious hospitality brand is looking for a friendly, professional, and dedicated Receptionist to join our team at our newest upscale location in Riyadh. The ideal candidate will deliver outstanding customer service, handle guest inquiries efficiently, and ensure a welcoming environment at all times. Key Responsibilities: Greet guests warmly upon arrival, ensuring they receive a positive first impression. Handle reservations and guest inquiries efficiently, providing clear and accurate information about our services. Coordinate effectively with service and operational teams to ensure seamless guest experiences. Manage telephone calls and emails professionally, responding promptly and politely. Ensure the reception area remains tidy, organized, and presentable. Handle administrative tasks including guest check-in/check-out procedures and billing. Requirements Qualifications and Experience: Previous experience in a receptionist or customer-facing role within hospitality is preferred. Exceptional customer service and interpersonal skills. Good organizational and administrative abilities, with attention to detail. Professional appearance and demeanor at all times. Proficiency in English is essential; Arabic language skills are advantageous. Benefits What We Offer: Attractive monthly salary of SR 3,000. Comfortable, quality accommodation provided (live-in). Professional training and growth opportunities within a renowned hospitality brand. Collaborative and supportive working environment. Join our dynamic team and contribute to delivering outstanding hospitality experiences. We appreciate your interest in this vacancy. Due to the high number of applications we receive, only candidates selected to move to the next stage of the recruitment process can be contacted.

Job Description We are seeking an enthusiastic and detail-oriented Graduate Engineer - Mechanical to join our innovative team in Riyadh, Saudi Arabia. This exciting opportunity offers a supportive environment for a recent graduate to develop their skills and contribute to cutting-edge mechanical engineering projects. Assist in conducting engineering design under the supervision of experienced engineers Create designs, calculations, sketches, diagrams, schematic drawings, and final working drawings Collect and analyze data to support engineering projects and decision-making processes Utilize computer software to solve basic engineering problems and improve design efficiency Collaborate with cross-functional teams to develop and implement mechanical solutions Participate in project planning and execution, adhering to agreed-upon budgets and schedules Contribute to the continuous improvement of engineering processes and methodologies Prepare technical reports and presentations to communicate project progress and results Stay updated on industry trends and emerging technologies in mechanical engineering Qualifications Bachelor's degree in Mechanical Engineering from an accredited institution Proficiency in English (written and spoken) is essential Strong analytical and problem-solving skills with attention to detail Exposure to CAD software, such as AutoCAD or SolidWorks Familiarity with computer software for solving engineering problems Excellent written and verbal communication skills Ability to work collaboratively in a team environment Strong organizational skills and ability to manage multiple tasks efficiently Knowledge of mechanical engineering principles and practices Enthusiasm for learning and applying new technologies in the field Ability to work under supervision and follow established procedures Willingness to take initiative and contribute innovative ideas

JOB DESCRIPTION An IT Supervisor will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. What will I be doing? As the IT Supervisor, you will be responsible for performing the following tasks to the highest standards: • Assist superior to maintain hotel software and hardware. • Solve technical and operational problems according to user reports. • Follow the instructions of the Information Systems Manager for computer technical hardware and software operations. • Perform any other reasonable duties and duties as assigned. • Ensure that any system user permission has been authorized before opening, monthly audit user use report, ensure that it has been used correctly. • Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria. • Ensure ownership of all hotel data and ensure that data is backed up in a timely manner. • Provide IT support to other Hilton hotels as required and conduct IT cross-training with other hotels. • Ensure that the security of hotel data is consistent with stated standards and best practices. • Access controls are consistent with stated standards and best practices to ensure room access registration and safety. • Complete disaster recovery drills regularly to familiarize operational departments with manual bookkeeping procedures. • Identify, evaluate and implement local solutions to the extent agreed by the Regional Deputy General Manager of Information Technology. • Adhere to hotel safety policies, emergency rules and procedures. What are we looking for? An IT Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • University degree, majoring in IT, with relevant certificate(s). • Proficient in Microsoft Office applications. • Good communication and interpersonal skills. • Proficient in English to meet business needs.

The IT Manager is responsible for providing daily support for the IT systems of the entire hotel's business systems, office systems, computer networks, and telephone systems. What are my specific responsibilities? As an IT Manager, you will be responsible for overseeing the IT department to ensure high-quality IT services for the hotel and its guests. These tasks must be completed timely within budget and in compliance with IT operational standards. Specifically, the IT Manager is expected to carry out the following duties to the highest standards: Ensure reliable operational support for internal hotel IT systems and users at all times, minimizing system disruptions Manage the daily operations of the IT department Stay updated on and apply product knowledge to ensure optimal system utilization Maintain comprehensive knowledge of legal requirements related to IT management and security Handle IT issues efficiently and thoroughly Identify current and future system needs and provide solutions for identified requirements Build strong internal working relationships with all departments of the hotel What qualities are we looking for? Hilton IT Managers always prioritize guest interests and work closely with other team members. To succeed in this role, your attitude, behavior, skills, and values should meet the following criteria: Experience in IT management, preferably in the hospitality, leisure, and/or service industries Proficiency with all Microsoft systems Familiarity with hotel applications such as Fidelio and Micros is preferred Excellent organizational and interpersonal skills Up-to-date technical capabilities and knowledge of the latest technologies Comprehensive understanding of IT architecture trends and technologies, including networks, databases, business applications, and development methodologies Ability to plan ahead and develop contingency plans when necessary Strong teamwork skills, attention to detail, and a positive attitude Awareness of team member and personal development

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary What are we looking for? Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industry Completed high school certificate or equivalent Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handling Application Link: https://jobs.hilton.com/emea/zh/job/HOT0BTD8/Receptionist