





10Introduction At Al-Azizi for home appliance maintenance, we are committed to providing professional and high-quality maintenance services to all our customers. We aim to build a long-term relationship with our customers by delivering excellent service and meeting their needs. *Quality Policy:* - We are committed to providing professional and high-quality maintenance services for all household appliances. - We use original spare parts to ensure excellent performance and extended appliance lifespan. *Warranty Policy:* - We provide a warranty on all maintenance services we offer. - The warranty covers repair or replacement of defective parts during the warranty period. *Pricing Policy:* - We are committed to offering competitive and fair prices for all customers. - A maintenance cost estimate will be provided before work begins. *Payment Policy:* - We accept multiple payment methods, including cash and credit cards. - All agreed fees must be paid before completion of the service. *Service Cancellation Policy:* - Customers may cancel a service request at any time before work begins. - Cancellation fees may apply in certain cases. *Data Protection Policy:* - We are committed to protecting customer data and information confidentiality. - We will not share customer data with any third party without their consent. *Complaints Policy:* - We value customer feedback and continuously strive to improve our services. - You can submit a complaint or feedback through our website or by contacting us directly. *Contact:* - You can contact us via our website (link unavailable) or call us at [phone number]. - We are here to assist you and meet your needs. *Updates:* - Our policies may be updated from time to time. Please check our website regularly for the latest policies.
