Contact Center Agent

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA. Key Responsibilities: Handle contact center departments inbound and outbound calls including Sales and telemarketing calls. Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels. Act as a source of information for customers, collect customers feedback and enhance customer satisfaction. Contact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback , leads and handling their inquiries and complaints. Requirements Follow Company's Policies, and instructions, and maintain the company's equipment and prestigious image. Adhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadline. Answer contact center departments inbound calls, and serve the customer with the required services. Book, reschedule, and cancel experience bookings on behalf of customers and service providers. Sell events tickets through inbound, outbound calls, and all contact center departments channels. Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat and any other customer service channels. Handle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction. Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it. Make outbound research marketing and sales calls for our projects. Modify, review, upload, and remove merchants and DMCs experiences according to the business needs. Handle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full support. Maintain individuals Key performance Indicators (KPIS). Key Qualification: Diploma Degree or bachelor's degree. Fresh Graduates, 1-2 years of experience. Excellent communication skills. Good customer service skills. Good command of English and Arabic Languages. Good Computer skills.

Responsibilities: 1. Handle customer inquiries and support (pre-sale and after-sale) through hotline and other channels. 2. Assist merchants with stock replenishment and follow up on orders. 3. Support sales activities and maintain strong relationships with merchants. 4. Assist with other daily operational tasks as needed. Requirements： 1. Fluent in Arabic and English 2. Basic knowledge of everyday products, vegetables, and meats 3. Passion for customer service and helping others 4. Willingness to work shifts and on holidays

Core Responsibilities: 1. Work closely with the management teams of various operational modules within the Saudi subsidiary to understand business strategies and objectives, identify HR needs, and develop and implement HR plans that support business growth. 2. Lead local talent recruitment strategies in Saudi Arabia (including Saudization targets), ensuring the attraction, selection, and hiring of high-quality talent that meets business needs (especially local talent). Manage the end-to-end recruitment process (job posting, screening, interviews, background checks, offer negotiation, and onboarding). Drive the implementation and optimization of the performance management system for the Saudi team, including goal setting, performance evaluation, feedback, and development planning. Identify high-potential talent and collaborate with business leaders to develop succession plans for key positions. 3. Leverage professional expertise and experience to ensure all HR activities fully comply with Saudi laws and regulations (e.g., GOSI, Qiwa, Nitaqat). 4. Oversee compensation and benefits activities, ensuring efficient and compliant process execution. 5. Ensure the local implementation and execution of HR policies from the Centers of Excellence (COE). 6. Reporting Line: Head of Human Resources, Middle East and North Africa Region. Qualifications: 1. Bachelor’s degree or higher; English proficiency sufficient for use as a working language; knowledge of Arabic is a plus. 2. Minimum of 3 years of solid HR experience; candidates with training module experience are preferred. 3. Alignment with company culture. 4. Strong leadership, cross-cultural management, communication, and interpersonal skills.

Looking for 2 delivery drivers, small packages, weekly salary, good density, sufficient cargo volume. Contact 6266923741 if interested.

About the Role We are seeking a dynamic Commercial Senior Specialist to lead merchandising and sourcing initiatives for one of the region’s largest businesses. This senior role offers the chance to own end-to-end responsibilities, build a team from the ground up, and shape strategies that drive growth in Saudi Arabia’s thriving e-commerce and retail landscape. Key Responsibilities Lead merchandising and sourcing efforts, curating product assortments that align with market demands and customer preferences, while staying competitive alongside industry leaders such as the Target Company*. Develop and execute sourcing strategies to optimize supplier relationships, negotiate favorable terms, and ensure cost efficiency—benchmarking against best practices from retailers as the Target Company* . Analyze sales data, market trends, and customer insights (including behaviors on platforms like Hunger Station) to inform product selection, pricing strategies, and inventory management. Build and lead a high-performing team, establishing workflows and processes to scale operations from 0 to 1 in a market with players like Target Company* Collaborate cross-functionally with sales, marketing, and logistics teams to align commercial goals with supply chain efficiency, ensuring seamless integration with regional retail ecosystems. Knowledge & Skills Industry Experience: Prior experience in e-commerce or retail in the Target Company*with a deep understanding of merchandising, sourcing, and supply chain dynamics in the Middle East. Analytical Acumen: Strong ability to interpret numerical data, analyze market trends across platforms, and translate insights into actionable strategies. Organizational Skills: Proven track record of managing complex projects, prioritizing tasks, and delivering results in a fast-paced environment—critical for competing in a market with players. Financial Literacy: Familiarity with budgeting, cost analysis, and profitability metrics to optimize sourcing and merchandising decisions. Communication & Negotiation: Excellent English proficiency (verbal and written) with the ability to negotiate effectively with suppliers and collaborate with stakeholders at all levels. Detail-Oriented: Ability to dive into operational details, manage complexity, and ensure accuracy in all aspects of merchandising and sourcing. Why Join Us? Senior Leadership Opportunity: Take ownership of a critical commercial function in a senior role, with the authority to shape strategies that compete with top players. Build From Scratch: Lead the creation of a new team, establishing processes that will position us as a key player alongside. Regional Impact: Operate in Riyadh, a core market for Middle East e-commerce and retail, with opportunities to partner with and outperform major brands. Global Exposure: Collaborate with an international team, with potential for overseas projects to expand your professional footprint. The Target Company* means like e.g., Nin**, No**, Hung** Station) or retail (e.g., Pan** Retail Company, Tami** Markets, Lu** Group International) will be great

Hi, A leading consumer electronics / phones brand is is urgently looking for a senior store manager / store leader. 1- Salary Range: Competitive salary + incentive based on performance and achievement. 2- Over 5 years of retail store management experience. 3- If he's ever worked in an electronic technology brand store, it’s better. 4- Love the retail industry, love the store operation and management, and have a deep understanding of international famous electronic technology brands. 5- Worked in Riyadh for over 5 years. 6- Saudi nationality only. 7- Preferably Based in Riyadh. 8- English language is a must. 9- Must possess bachelor’s degree. Interested candidates must share CVs on cv.ksa2033@gmail.com and write in the subject line " Store hirings "