Customer Service

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA. Key Responsibilities: Handle contact center departments inbound and outbound calls including Sales and telemarketing calls. Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels. Act as a source of information for customers, collect customers feedback and enhance customer satisfaction. Contact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback , leads and handling their inquiries and complaints. Requirements Follow Company's Policies, and instructions, and maintain the company's equipment and prestigious image. Adhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadline. Answer contact center departments inbound calls, and serve the customer with the required services. Book, reschedule, and cancel experience bookings on behalf of customers and service providers. Sell events tickets through inbound, outbound calls, and all contact center departments channels. Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat and any other customer service channels. Handle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction. Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it. Make outbound research marketing and sales calls for our projects. Modify, review, upload, and remove merchants and DMCs experiences according to the business needs. Handle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full support. Maintain individuals Key performance Indicators (KPIS). Key Qualification: Diploma Degree or bachelor's degree. Fresh Graduates, 1-2 years of experience. Excellent communication skills. Good customer service skills. Good command of English and Arabic Languages. Good Computer skills.

Responsibilities: 1. Assist in developing and maintaining relationships with hotel, restaurant, and supermarket clients under the guidance of the sales supervisor. 2. Understand customer needs and provide timely feedback to the supervisor. 3. Actively participate in market promotion activities targeting the hotel, restaurant, and supermarket industries in accordance with sales strategies and plans4. Assist in identifying and developing new potential clients to expand the customer base. 5. Support the supervisor in analyzing customer needs, collecting customer feedback, and providing support for solutions. 6. Follow up on order processing, maintain communication with the supply chain team to ensure accurate and timely delivery of orders, and enhance customer satisfaction. Requirements: 1. 1-2 years of sales experience, preferably in the fresh supply chain or foodservice industry. 2. Basic knowledge of the fresh supply chain, foodservice, or retail industries, with some understanding of food ingredient distribution. 3. Strong communication skills, capable of conducting basic business discussions with hotel, restaurant, and supermarket clients and accurately conveying information. 4. A team player who can collaborate with colleagues to achieve sales goals. 5. Responsible and detail-oriented, with the ability to work under pressure and thrive in a fast-paced environment. 6. Basic proficiency in Chinese, English, and Arabic. Experience in hotel supplies sales or food ingredient distribution sales is preferred.

Responsibilities: 1. Communicate and coordinate daily with cross-functional teams to ensure timely execution of tasks and projects. 2. Track, follow up, and report on operational workflows, KPIs, and deadlines. 3. Collect and analyze operational data using Excel; generate accurate and actionable reports. 4. Assist in preparing reports, presentations, and business documents in Chinese and English. 5. Identify inefficiencies and recommend improvements in processes and systems. 6. Support logistics, procurement, and inventory tracking as needed. 7. Translate and interpret between Chinese and English when necessary for operations-related tasks. Qualification: 1. Fluent in Chinese (Mandarin) and Native in Arabic. 2. Advanced Excel skills (pivot tables, VLOOKUP, formulas, charts). 3. Solid understanding of data analysis and operational reporting. 4. Excellent organizational and follow-up skills. 5. Strong communication skills, both written and verbal. 6. Ability to work independently and in a fast-paced team environment. 7. Must be currently based in Saudi Arabia.

Looking for 2 delivery drivers, small packages, weekly salary, good density, sufficient cargo volume. Contact 6266923741 if interested.

About the Role We are seeking a dynamic Commercial Senior Specialist to lead merchandising and sourcing initiatives for one of the region’s largest businesses. This senior role offers the chance to own end-to-end responsibilities, build a team from the ground up, and shape strategies that drive growth in Saudi Arabia’s thriving e-commerce and retail landscape. Key Responsibilities Lead merchandising and sourcing efforts, curating product assortments that align with market demands and customer preferences, while staying competitive alongside industry leaders such as the Target Company*. Develop and execute sourcing strategies to optimize supplier relationships, negotiate favorable terms, and ensure cost efficiency—benchmarking against best practices from retailers as the Target Company* . Analyze sales data, market trends, and customer insights (including behaviors on platforms like Hunger Station) to inform product selection, pricing strategies, and inventory management. Build and lead a high-performing team, establishing workflows and processes to scale operations from 0 to 1 in a market with players like Target Company* Collaborate cross-functionally with sales, marketing, and logistics teams to align commercial goals with supply chain efficiency, ensuring seamless integration with regional retail ecosystems. Knowledge & Skills Industry Experience: Prior experience in e-commerce or retail in the Target Company*with a deep understanding of merchandising, sourcing, and supply chain dynamics in the Middle East. Analytical Acumen: Strong ability to interpret numerical data, analyze market trends across platforms, and translate insights into actionable strategies. Organizational Skills: Proven track record of managing complex projects, prioritizing tasks, and delivering results in a fast-paced environment—critical for competing in a market with players. Financial Literacy: Familiarity with budgeting, cost analysis, and profitability metrics to optimize sourcing and merchandising decisions. Communication & Negotiation: Excellent English proficiency (verbal and written) with the ability to negotiate effectively with suppliers and collaborate with stakeholders at all levels. Detail-Oriented: Ability to dive into operational details, manage complexity, and ensure accuracy in all aspects of merchandising and sourcing. Why Join Us? Senior Leadership Opportunity: Take ownership of a critical commercial function in a senior role, with the authority to shape strategies that compete with top players. Build From Scratch: Lead the creation of a new team, establishing processes that will position us as a key player alongside. Regional Impact: Operate in Riyadh, a core market for Middle East e-commerce and retail, with opportunities to partner with and outperform major brands. Global Exposure: Collaborate with an international team, with potential for overseas projects to expand your professional footprint. The Target Company* means like e.g., Nin**, No**, Hung** Station) or retail (e.g., Pan** Retail Company, Tami** Markets, Lu** Group International) will be great

Responsibilities: 1. Sales Target Management: Break down the sales team's business objectives, clarify and define key sales metrics that impact the achievement of business goals, establish a target management system, and manage the sales team's daily, weekly, and monthly sales targets through data tools and process mechanisms. 2. Sales Strategy Development: Identify business growth opportunities through operational analysis and market research, and formulate sales strategies and frontline execution plans. 3. Project Management: Ensure the effective implementation of critical business initiatives through efficient project management, assess the feasibility and risks of the sales team meeting targets, and mobilize resources from cross-functional teams to support goal achievement. 4. Sales Efficiency Management: Possess in-depth understanding of the entire sales process, identify key pain points, and improve sales efficiency through SOP development and optimization, tool development, and collaboration with product and R&D teams. Requirements: 1. Bachelor's degree or higher. 2. Experience in retail industry operations. 3. Strong data analysis skills, sharp market insight, clear logical thinking, and the ability to identify trends and develop strategies. 4. Fluency in both English and Chinese as working languages, with strong English reading and writing skills. 5. Familiarity with the Saudi market is preferred. Salary: SAR 8,000+, depending on experience