Freelance Luxury Brand Evaluator - Tabuk, KSA

CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences. With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture. Description Are you a premium or luxury brand shopper or fan? If the answer is yes, then we are looking for you? We are looking for shoppers who are keen on sharing their opinion about their experience in an assigned luxury store. As a CXG Evaluator, you will conduct discreet evaluations of your favorite luxury brands in markets such as cosmetics, fashion, jewelry, watches or cars and give us your feedback. Apply now and join us to experience luxury retail and advocate for service excellence! Requirements Arabic Speaker Keen to detail Passion for luxury retail and customer experience Punctual & organized

About the Role We are seeking a dynamic Commercial Senior Specialist to lead merchandising and sourcing initiatives for one of the region’s largest businesses. This senior role offers the chance to own end-to-end responsibilities, build a team from the ground up, and shape strategies that drive growth in Saudi Arabia’s thriving e-commerce and retail landscape. Key Responsibilities Lead merchandising and sourcing efforts, curating product assortments that align with market demands and customer preferences, while staying competitive alongside industry leaders such as the Target Company*. Develop and execute sourcing strategies to optimize supplier relationships, negotiate favorable terms, and ensure cost efficiency—benchmarking against best practices from retailers as the Target Company* . Analyze sales data, market trends, and customer insights (including behaviors on platforms like Hunger Station) to inform product selection, pricing strategies, and inventory management. Build and lead a high-performing team, establishing workflows and processes to scale operations from 0 to 1 in a market with players like Target Company* Collaborate cross-functionally with sales, marketing, and logistics teams to align commercial goals with supply chain efficiency, ensuring seamless integration with regional retail ecosystems. Knowledge & Skills Industry Experience: Prior experience in e-commerce or retail in the Target Company*with a deep understanding of merchandising, sourcing, and supply chain dynamics in the Middle East. Analytical Acumen: Strong ability to interpret numerical data, analyze market trends across platforms, and translate insights into actionable strategies. Organizational Skills: Proven track record of managing complex projects, prioritizing tasks, and delivering results in a fast-paced environment—critical for competing in a market with players. Financial Literacy: Familiarity with budgeting, cost analysis, and profitability metrics to optimize sourcing and merchandising decisions. Communication & Negotiation: Excellent English proficiency (verbal and written) with the ability to negotiate effectively with suppliers and collaborate with stakeholders at all levels. Detail-Oriented: Ability to dive into operational details, manage complexity, and ensure accuracy in all aspects of merchandising and sourcing. Why Join Us? Senior Leadership Opportunity: Take ownership of a critical commercial function in a senior role, with the authority to shape strategies that compete with top players. Build From Scratch: Lead the creation of a new team, establishing processes that will position us as a key player alongside. Regional Impact: Operate in Riyadh, a core market for Middle East e-commerce and retail, with opportunities to partner with and outperform major brands. Global Exposure: Collaborate with an international team, with potential for overseas projects to expand your professional footprint. The Target Company* means like e.g., Nin**, No**, Hung** Station) or retail (e.g., Pan** Retail Company, Tami** Markets, Lu** Group International) will be great

Responsibilities: 1. Handle customer inquiries and support (pre-sale and after-sale) through hotline and other channels. 2. Assist merchants with stock replenishment and follow up on orders. 3. Support sales activities and maintain strong relationships with merchants. 4. Assist with other daily operational tasks as needed. Requirements： 1. Fluent in Arabic and English 2. Basic knowledge of everyday products, vegetables, and meats 3. Passion for customer service and helping others 4. Willingness to work shifts and on holidays

Responsibilities: 1. Assist in developing and maintaining relationships with hotel, restaurant, and supermarket clients under the guidance of the sales supervisor. 2. Understand customer needs and provide timely feedback to the supervisor. 3. Actively participate in market promotion activities targeting the hotel, restaurant, and supermarket industries in accordance with sales strategies and plans4. Assist in identifying and developing new potential clients to expand the customer base. 5. Support the supervisor in analyzing customer needs, collecting customer feedback, and providing support for solutions. 6. Follow up on order processing, maintain communication with the supply chain team to ensure accurate and timely delivery of orders, and enhance customer satisfaction. Requirements: 1. 1-2 years of sales experience, preferably in the fresh supply chain or foodservice industry. 2. Basic knowledge of the fresh supply chain, foodservice, or retail industries, with some understanding of food ingredient distribution. 3. Strong communication skills, capable of conducting basic business discussions with hotel, restaurant, and supermarket clients and accurately conveying information. 4. A team player who can collaborate with colleagues to achieve sales goals. 5. Responsible and detail-oriented, with the ability to work under pressure and thrive in a fast-paced environment. 6. Basic proficiency in Chinese, English, and Arabic. Experience in hotel supplies sales or food ingredient distribution sales is preferred.

Responsibilities: 1. Communicate and coordinate daily with cross-functional teams to ensure timely execution of tasks and projects. 2. Track, follow up, and report on operational workflows, KPIs, and deadlines. 3. Collect and analyze operational data using Excel; generate accurate and actionable reports. 4. Assist in preparing reports, presentations, and business documents in Chinese and English. 5. Identify inefficiencies and recommend improvements in processes and systems. 6. Support logistics, procurement, and inventory tracking as needed. 7. Translate and interpret between Chinese and English when necessary for operations-related tasks. Qualification: 1. Fluent in Chinese (Mandarin) and Native in Arabic. 2. Advanced Excel skills (pivot tables, VLOOKUP, formulas, charts). 3. Solid understanding of data analysis and operational reporting. 4. Excellent organizational and follow-up skills. 5. Strong communication skills, both written and verbal. 6. Ability to work independently and in a fast-paced team environment. 7. Must be currently based in Saudi Arabia.

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