Senior Manager, Data Analytics

The Senior Specialist – Business Support Applications Operations at Qiddiya Investment Company plays a critical role in ensuring the effective operation and management of business support applications across the organization. This position involves troubleshooting, optimizing, and maintaining applications that support various business functions, driving efficiency and enhancing user experiences. Key Responsibilities Ensure the availability, stability, and performance of business support applications related to asset management. Monitor application health, perform root cause analysis, and resolve incidents and service requests in line with SLAs. Coordinate effectively with internal IT teams and external vendors for timely issue resolution and system maintenance. Support and maintain IT applications for physical asset management (e.g., EAM Maximo, Yardi, Experience Systems). Ensure data integrity and system reliability across all asset lifecycle management tools. Provide technical expertise and operational support to enhance application performance and user satisfaction. Manage application changes, patches, and releases in coordination with Change Advisory Boards (CAB). Conduct impact analysis, testing, and validation for new releases or system enhancements. Document changes and ensure compliance with IT governance policies. Act as the primary liaison between business units (e.g., asset management, operations) and IT for all matters related to business support applications. Gather and translate business requirements into technical solutions and actionable plans. Provide guidance and support to end-users and ensure alignment with business needs. Requirements Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field. 3+ years of experience in IT application operations or support. At least 3 years in a senior or specialist role, with hands-on experience managing asset management applications Strong understanding of asset management systems (e.g., Maximo, Yardi). Proficient in application support processes, incident management, and service operations. Knowledge of ITIL practices (certification is a plus) Benefits Comprehensive benefits package

Specialty Sales; Field Sales; GSP Management; Field/ Territory Sales; Supply Chain; Domestic/ Local Coverage for EG/ ER; Sales Calls; Customer Acquisition & Retention; Pre-Sales; Customer Proposal Creation; Pricing Proposal; Account Activation; Post-Sales; Competition Monitoring Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals. Participates/leads in the design, development and implementation of processes within area of expertise. Presentation Skills;Influencing & Persuasion Skills;Negotiation Skills;Written & Verbal Communication Skills;Networking Skills FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Inside Sales; Sales Outbound Calls; Find; Grow & Keep Customers; Lead Generation; Pricing Proposal; Account Activation; General Account Management; iSell Reporting Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. Influencing & Persuasion Skills; Written & Verbal Communication Skills; Team Working Skills;Interpersonal Skills; Microsoft Office & PC Skills FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Role Purpose Senior sales representative drives company sales by constantly identifying new sales opportunities and maintaining existing customer relationships, he leads to achieve targeted growth & company KPIs. Job Accountabilities & Activities - Regularly visit existing accounts to maintain professional business relationships. - Achieving sales target by customer by category within time frame. - Working quickly to solve customers’ complaints to retain business. - Encourage teamwork within the sales team and lead by example to other sales reps. Particularly new hired. - Processing the orders on time and follow up to enhance customers’ service level. - Ensure to implement the promo activities on time across all accounts based on the plan. - Sharing competitors’ activities with direct manger to be submitted with marketing team - Capturing the opportunities during filed visit, consumers’ behaviors and revert with the recommendations. Education & Certifications Bachelor's Degree. Required Years of Experience 4 Years of experience in a related field. Application Link: https://olayancareer.com/job/Riyadh-Senior-Sales-Representative/856734323/

Role Purpose Enable strategy execution by planning and managing the division projects throughout its lifecycle underpinned by fit to purpose methodology. The job holder is also expected to manage the team, and keep track of output and performance and look for innovative solutions to problems that may arise and ensure teams adherence to the project management framework and use the right tools, processes and reporting principles. Job Accountabilities & Activities Project Management: Communicate with internal and external stakeholders to gain community support for the Project and to solicit input to improve the Project delivery. Coordinate the delivery of services within the Project to increase effectiveness and efficiency. Develop and implement long-term goals and objectives to achieve the successful outcome of the Project. Develop a Project evaluation framework to assess the strengths of the Project and to identify areas for improvement. Ensure continuous alignment between the Project of projects and the customer strategic objectives, as well as departmental and corporate goals Ensure that all financial records for the individual projects making up the Project are up to date Ensure that forms and records to document Project activities are maintained Ensure that Project activities comply with all relevant legislation and professional standards Identify and evaluate the risks associated with Project and project activities and take appropriate action to control the risks Liaise with head of the division, Business Development Manager, Sales Managers, and other internal stakeholders to ensure delivery or unique goals and reducing rework. Monitor the Project and project activities on a regular basis and conduct periodical evaluation reports to the division management. Plan the delivery of the overall Project of projects and its activities in accordance with the mission and the goals of division. Report evaluation findings to General manager and the division Manager and recommend changes to enhance the projects and Projects, as appropriate. Report on the Project progress, as well as individual project progress Preparing the scope of work with deep understanding of the deliverables of the project. Comfortably field large projects that require scrutiny with timelines, large budgets, and team management. Provide all the support to project team members by managing project scheduling, tracking issue management, risk management, change management, and status reporting throughout the project lifecycle. Responsible for coordinating timely project meetings, producing meetings notes, and following up on any necessary action items. Create and maintain project documents in various capacities. Regularly conduct internal and external project reviews to work to improve processes. Work closely and consistently with the automation group to implement new integrations to refine automated workflows and improve project management tools. People Mangment: Grow the capabilities of team. Collaborate with cross-functional teams. Periodic evaluation of team performance and to be executed with coordination with the Division manager. Use relevant tools to monitor and improve team performance and productivity skills. Customer Care: Act as the liaison between our internal teams and our customers. Be responsible for ensuring that project scopes are accurate, and deadlines are met. Assist the accounting team with timely project billing to customers. Products divisions support & development: Active communication with Product Managers & Product Specialists. Periodic reviews on Product performance and suggest improvements to scale up opportunities and growth. Accomplish product evaluation and the actively involve in the action plans for all the products divisions’ activities. Use data to understand business patterns and trends. Analyze internal and external data through quantitative research. Promote best practices in data analysis and reporting. Education & Certifications Must be a bachelor’s degree in (engineering /IT/Computer Science/Electronics & Communications). Certification in either PRINCE2, Scrum and PMP will be preferred. Required Years of Experience 8-10 years’ experience in managing the roll out of projects in the ICT sector. Application Link: https://olayancareer.com/job/Riyadh-Manager%2C-Delivery/856702723/

Role Purpose Promote and sell the division products. Achieve and exceed personal target as part of department total target. follow up current and future customers and fulfill their requirement with high professionalism Job Accountabilities & Activities - Extend the customer portfolio by Identifying new customers and new sales opportunities. - Perform analysis of existing/potential customers to meet their needs - Follow- up the customers on regular basis. - Plan and prioritize sales activities and customer/prospect contact towards achieving agreed business objectives. - Build, develop and maintain the customer’s satisfaction through the visits and telephone calls. - Expedite the resolution of customer problems and complaints to maximize satisfaction. - Keep abreast of best practices and promotional trends. - Increase the market share in the assigned region - Cooperate with Aftersales Division to achieve the customer’s satisfaction - Monitoring the market and competitor’s activities - Analyze the territory/market’s potential, track sales and status reports. Education & Certifications Mechanical or Electrical Engineering Required Years of Experience 2 – 4 years’ sales experience in the same field Application Link: https://olayancareer.com/job/Riyadh-Sales-Officer/856712823/