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AlBorg Diagnostics
Riyadh Saudi Arabia
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ShareJob Purpose The Receptionist serves as the first point of contact for patients and visitors, ensuring a welcoming and efficient reception experience. This role involves managing patient check-ins, handling inquiries, scheduling appointments, and maintaining accurate records. The receptionist plays a crucial role in promoting a positive image of the polyclinic and ensuring smooth administrative operations. Key Responsibilities 1. Patient Reception and Check-In: o Greet patients and visitors in a courteous and professional manner. o Verify patient information and complete check-in procedures. o Inform patients of waiting times and provide necessary information. 2. Appointment Scheduling: o Schedule and confirm patient appointments. o Manage the appointment calendar to optimize the utilization of clinical services. o Notify patients of any changes to their scheduled appointments. 3. Patient Inquiries and Communication: o Handle incoming calls and respond to patient inquiries. o Provide information about services, policies, and procedures. o Direct patients and visitors to the appropriate departments or personnel. 4. Record Management: o Maintain accurate and up-to-date patient records. o Process patient registration forms and update information as needed. o Ensure confidentiality and security of patient information. 5. Billing and Payments: o Collect payments for services rendered and issue receipts. o Assist patients with billing inquiries and insurance claims. o Maintain accurate records of financial transactions. 6. Administrative Support: o Assist with administrative tasks such as filing, e-mails and communications, and photocopying. o Support the Admin Manager and other staff with special projects and tasks. o Maintain a clean and organized reception area. 7. Quality and Compliance: o Adhere to healthcare and organizational regulations, standards, and protocols, especially regarding patient confidentiality and data protection. o Participate in quality improvement initiatives aimed at enhancing the efficiency of front-desk services. o Ensure compliance with health and safety protocols in the reception and waiting areas. Professional Development: o Stay updated on administrative best practices and clinic procedures. o Participate in any required training programs and professional development activities. Qualifications · Relevant educational degree; additional qualifications in healthcare administration or customer service are a plus. · Minimal 1 to 2 experience as a receptionist or in a customer service role, in a healthcare polyclinic. · Strong communication and interpersonal skills. · Proficiency in using office software and patient management systems. · Excellent organizational skills and attention to detail. · Ability to handle multiple tasks and work under pressure. · Experience with scheduling systems, patient management software, or electronic health records (EHR). · Experience with the health insurance processes, roles and regulations. Key Competencies: · Customer Service Orientation · Effective Communication · Multitasking and Time Management · Attention to Detail · Professionalism · Empathy and Compassion Working Conditions 1. Environment: · Work is performed in a clinic or healthcare setting, primarily at the reception desk. 2. Hours: · Full-time position with varying shifts, including weekends and holidays when needed. Requirements
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Riyadh Saudi Arabia
