L1 Technical Support Engineer

Overview We are seeking an experienced and highly skilled Level 3 Support Engineer to join our team, focusing on supporting and troubleshooting our up-and-running system. As a Level 3 Support Engineer, you will be responsible for providing expert-level technical support, diagnosing and fixing intricate issues, and working closely with development teams to improve and enhance the system. Key Responsibilities Resolve complex technical issues by applying structured troubleshooting methods to remediate system errors, integration problems, and performance issues. ·        Take ownership of escalated issues from Level 1 and 2 support teams and ensure prompt resolution. ·        Collaborate with developers and engineers to identify root causes and implement system fixes and enhancements. ·        Perform advanced configurations and updates to ensure optimal performance of the system. ·        Conduct deep analysis to identify the underlying causes of recurring issues and provide long-term solutions. ·        Provide high-level support to business and operation teams, offering clear solutions and guidance to resolve issues. ·        Create and maintain comprehensive technical documentation on system configurations, integrations, and detailed troubleshooting guidelines to efficiently resolve issues. Requirements Requirements ·        Minimum of 3 years in technical support, with preferable experience in enterprise systems or loyalty platforms. ·        Proficient in system administration, troubleshooting software applications, and working with APIs and databases ·        Strong analytical skills for diagnosing and resolving complex technical issues. ·        Capable of utilizing monitoring tools like Graylog, Elastic Search; for log analysis to identify potential issues and trends. ·        Experienced in analyzing system logs and configurations files with XML and JSON formats. ·        Medium knowledge in Microsoft SQL Server database, and able to debug SQL queries. ·        Good understanding of the structure of application built with C# .NET Core/.NET Framework and React.js ·        Excellent written and verbal communication skills to interact effectively with business, operations, and developers. ·        Basic knowledge of loyalty programs, rewards and redemption processes, and promotions management is desirable. ·        Bachelor’s degree in Computer Science, Information Technology, or related field.

Job Description We are seeking a visionary and detail-oriented Urban Planner to join our team in Riyadh, Saudi Arabia. As an Urban Planner, you will play a crucial role in shaping the future of our rapidly growing city, contributing to sustainable development and innovative urban design solutions. Develop comprehensive urban plans and strategies that address the unique challenges and opportunities of Riyadh's urban landscape Conduct in-depth research and analysis on urban trends, demographics, and environmental factors to inform planning decisions Collaborate with cross-functional teams, including architects, engineers, and environmental specialists, to create integrated urban development proposals Prepare and present detailed reports, plans, and recommendations to stakeholders, including government officials and community members Analyze and interpret complex data sets to support evidence-based planning decisions Participate in public engagement processes, facilitating community workshops and gathering input from diverse stakeholders Ensure compliance with local, regional, and national planning regulations and policies Contribute to the development of sustainable and resilient urban design solutions that enhance quality of life for residents Utilize GIS and other mapping tools to create visual representations of urban plans and proposals Stay updated on best practices in urban planning and sustainable development, incorporating innovative approaches into your work Qualifications Bachelor's degree in Urban Planning, Urban Design, or a related field; Master's degree preferred Proven experience in urban planning, with a focus on sustainable development and innovative design solutions Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable plans Proficiency in GIS software and mapping tools In-depth knowledge of urban planning principles, zoning regulations, and land use policies Excellent project management skills, with the ability to handle multiple projects simultaneously Outstanding written and verbal communication skills, with the ability to present complex ideas clearly to diverse audiences Collaborative mindset and ability to work effectively in cross-functional teams Passion for creating livable, resilient communities and improving urban environments Familiarity with Saudi Arabian urban planning regulations and cultural considerations is a plus Fluency in English required; proficiency in Arabic is highly desirable

Job Description We are seeking a detail-oriented and innovative Site Engineer to join our dynamic team in Riyadh, Saudi Arabia. As a Site Engineer, you will play a crucial role in overseeing construction projects, ensuring they are completed on time, within budget, and to the highest quality standards. Coordinate and supervise construction activities on-site, ensuring compliance with project specifications, safety regulations, and local building codes Perform engineering calculations, conduct tests, and analyze results to solve complex problems Collaborate with project managers, architects, and other stakeholders to ensure smooth project execution Develop and implement innovative solutions to overcome site-specific challenges Monitor project progress, prepare detailed reports, and communicate updates to senior management Ensure adherence to quality control standards and safety protocols throughout the construction process Review and interpret technical drawings, specifications, and other project documentation Manage resources efficiently, including materials, equipment, and labor Conduct site inspections and identify potential issues or improvements Assist in the preparation of project schedules, budgets, and cost estimates Qualifications Bachelor's degree in Civil Engineering or a related field Proven 15 years of experience as a Site Engineer in construction projects Strong knowledge of engineering principles, construction methods, and local building codes in Saudi Arabia Proficiency in relevant engineering software, such as AutoCAD and Civil 3D Excellent analytical and problem-solving skills with a keen eye for detail Ability to perform complex engineering calculations and interpret test results Strong project management skills, including resource allocation and scheduling Excellent communication and interpersonal skills for effective collaboration with diverse teams Demonstrated ability to work independently and make decisive decisions under pressure Safety-conscious with a thorough understanding of construction site safety protocols Physical stamina to work in challenging on-site conditions Fluency in English; knowledge of Arabic is a plus Familiarity with sustainable construction practices and LEED certification is desirable

Expeditor - Hospitality and Construction Logistics Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginningDHL Global Forwarding has an opening for a Expeditor - Hospitality and Construction Logistics in Riyadh, Saudi Arabia. Join us in connecting people and improving lives! In this Expeditor - Hospitality and Construction Logistics position Serve as the primary point of contact for hospitality clients and their procurement consultants Maintain proactive communication with clients, providing timely shipment updates, addressing concerns, and offering solutions Prepare and submit client quotations in coordination with pricing and operations teams Logistics Coordination & Shipment Management Develop and execute detailed logistics plans for FF&E and OS&E shipments across air, sea, and land Monitor shipment status and share regular tracking updates with clients Follow up with freight carriers, customs clearance teams, and internal stakeholders (Air Freight, Ocean Freight, SABER, Transportation, etc.) to ensure timely movement and delivery Coordinate last-mile delivery with site operation team for smooth on-site delivery Purchase Order & Vendor Management Track and manage client purchase orders from procurement to delivery Liaise with procurement consultants and suppliers to ensure accuracy and readiness of goods Manage relationships with logistics vendors and service providers to ensure quality service and cost control Resolve supplier or carrier-related issues in a timely manner Billing & Collections Ensure timely billing and invoicing for services provided. Coordinate with the credit department for payment follow-ups and collections. Customer Service & Problem Solving Ensure high standards of customer service by maintaining responsiveness and professionalism. Take ownership of customer issues and drive resolution with internal and external teams. Make real-time decisions to adapt to changing circumstances on the ground. · Practical knowledge of FF&E and OS&E logistics · Excellent interpersonal and stakeholder coordination abilities · Ability to manage multiple priorities and make on-the-spot decisions · Situational adaptability and proactive problem solving · Acts responsibly. Can be counted on to keep commitments · Provides both verbal and written information in a timely, clear and concise manner. Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive Make real-time decisions to adapt plans and resources as needed based on project dynamics. Ensure service continuity and client satisfaction despite changing conditions or unforeseen issues Now, here is what we need from you! Education Level Bachelor’s degree in Logistics, Supply Chain Management, or International Business. Experience Level · Minimum 5 years of experience in freight forwarding industry · Strong understanding of hospitality logistics, import/export rules, and clearance processes. · Advanced skills in Excel, ERP/CRM systems, and freight tracking tools. Excellent interpersonal, negotiation, and problem-solving abilities We offer: Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career development Competitive salary

Air Freight Specialist Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning Who gives cargo its airtime? You do. Grab this unique opportunity to join the best Freight forward company. DHL has an opening for a Air Freight Specialist in Riyadh, Saudi Arabia. Join us in connecting people and improving lives! In this Air Freight Specialist position Execute AFR Ops/CS plans and processes to provide air freight forwarding for internal and external customers Assess and interpret to provide requirements of freight control center, and to support and provide operations team with the required details, information and instructions for operational performance Implement freight administration in providing allocation and reservations of freight on planned line haul and flights required for hub and operations performance Participate to develop and execute plans for air freight products in areas such as perishables, pharmaceutical, aviation, etc. Develop opportunities to expand business with new clients and continuously improve in-house customer services Maintain close business relationship with existing clients, conduct customer visits and achieve a desired level of customer retention Track account performances and provide monthly reports to management Execute pricing strategy and respond to pricing enquiries in an efficient and competitive manner Conduct day-to-day shipment documentation for freight forwarding, assist in development of shipping tenders and ensure on-time submission on relevant documents Identify opportunities to enhance air freight productivity, and efficient resource allocation and utilization Analyze and provide input for processes and design systems to enhance service quality Study and resolve issues in day-to-day delivery and implement practices for AFR Ops/CS focusing on increasing effectiveness and efficiency In area of AFR product: Create or confirm transport orders, perform bookings, and optimize booking Prepare, control, and distribute all required Import/Export documents Identify performance issues of suppliers, and propose solutions to improve performance Update Customs shipment information and physical status, resolve customer issues and incidents Now, here is what we need from you! Bachelor’s Degree or equivalent experience/qualification More than 4 years of work experience We offer: Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career development Competitive salary

Business Development Manager Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. DHL Global Forwarding has an opening for Business Development Manager in Riyadh. In this specific position you will participate in design and ensure implementation of the business development strategy to generate new/ additional business, maximize profit and grow market share for a defined geographic region in line with business strategy, financial objectives, Group guidelines and policies. Join us in connecting people and improving lives! In this Business Development Manager position You will contribute to developing the business development strategy considering business strategy, financial objectives, Group guidelines and policies. You will draft business development plans and budgets including account management approach and account plans for assigned geographic region. You will monitor revenue generation, profit/ expense objectives and coordinate market and customer growth and retention rate. You will plan and ensure new business development initiatives/ operations and maximize exposure for DHL amongst targeted prospects. You will lead sales team to initiate and establish relationships with targeted prospects. You will deliver market studies and feasibility studies to assess market potential. You will have to prospect new business development opportunities through market research, developing marketing initiatives, etc. You will explore business development opportunities with government authorities and relevant parties. You will identify, pursue, and acquire profitable business relationships with key customers. You will develop major leads, conduct pre-proposal visitations, and assist technical staff with proposal preparation. You will lead negotiations to obtain new customers and support team in difficult negotiations to secure critical sales. You will discuss with peers to communicate sales problems, business observations, prospect feedback, etc. You will understand key trends and developments impacting business and identify change needs in business development plans. You will regularly enhance quality or value of existing business development methods and techniques and resolve problems that may not be clearly defined. You will have to convince external parties such as skeptical clients, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory. You will supervise team for achievement of goals by assigning work, timelines, reviewing output and supporting performance management. You will support to recruit, motivate, develop, and coach team members. Now, here’s what we need from you. Bachelor’s Degree or equivalent experience/qualification More than 6 years within the same field Excellent communicator in English, both written and verbal. We offer: Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career development Competitive salary