Managed L1 Support Engineer

Overview We are seeking an experienced and highly skilled Level 3 Support Engineer to join our team, focusing on supporting and troubleshooting our up-and-running system. As a Level 3 Support Engineer, you will be responsible for providing expert-level technical support, diagnosing and fixing intricate issues, and working closely with development teams to improve and enhance the system. Key Responsibilities Resolve complex technical issues by applying structured troubleshooting methods to remediate system errors, integration problems, and performance issues. ·        Take ownership of escalated issues from Level 1 and 2 support teams and ensure prompt resolution. ·        Collaborate with developers and engineers to identify root causes and implement system fixes and enhancements. ·        Perform advanced configurations and updates to ensure optimal performance of the system. ·        Conduct deep analysis to identify the underlying causes of recurring issues and provide long-term solutions. ·        Provide high-level support to business and operation teams, offering clear solutions and guidance to resolve issues. ·        Create and maintain comprehensive technical documentation on system configurations, integrations, and detailed troubleshooting guidelines to efficiently resolve issues. Requirements Requirements ·        Minimum of 3 years in technical support, with preferable experience in enterprise systems or loyalty platforms. ·        Proficient in system administration, troubleshooting software applications, and working with APIs and databases ·        Strong analytical skills for diagnosing and resolving complex technical issues. ·        Capable of utilizing monitoring tools like Graylog, Elastic Search; for log analysis to identify potential issues and trends. ·        Experienced in analyzing system logs and configurations files with XML and JSON formats. ·        Medium knowledge in Microsoft SQL Server database, and able to debug SQL queries. ·        Good understanding of the structure of application built with C# .NET Core/.NET Framework and React.js ·        Excellent written and verbal communication skills to interact effectively with business, operations, and developers. ·        Basic knowledge of loyalty programs, rewards and redemption processes, and promotions management is desirable. ·        Bachelor’s degree in Computer Science, Information Technology, or related field.

Job Purpose Jobs at this level are responsible for conducting internal and regulatory audit tasks, analysing and developing reports with an aim of identifying the area of concerns. Also, they are responsible for reviewing the delivery of reports and analysis conducted by analysts and making appropriate recommendations to the concerned stakeholders. Job Responsibility Manage day–to-day team operations within a specified scope, by undertaking related work processes and ensuring accuracy. Participate in the development of internal audit budget and monitors financial performance versus the budget to ensure alignment as guided by the senior management. Manage audit of establishments in sensitive areas of business and determines the scope of investigation required. Participate in investigations related departments and ensures that precautionary measures are developed and put in place to minimize future risk, fraud incidents, and implements new preventive and detective controls as necessary. Participate in audit activities and findings. Participate in audits, preparing audit reports and submitting to concerned stakeholders and to the management. Participate in internal audit projects, non - planned investigations, as required, so that the sector maintains appropriate levels of audit coverage and frequency of audits, across STC. Control processes and procedures as guided by the senior management to optimize the company’s resources. Support the preparation of audit report of findings and recommendations, so that all findings are presented in an accurate and consistent format. Report all the irregularities, risks and other audit findings, along with preliminary recommendations to senior auditors, thereby assisting them with final reporting to the concerned Manager. Identify improved processes and systems in areas being audited. Support team members and resolves routine queries to ensure work continuity. Job Responsibility (cont.) Years of Experience 4 - 6 years of experience Skills Intermediate proficiency in data collection & analysis Advance proficiency in reporting Intermediate knowledge of laws, legal codes and other government regulations Intermediate knowledge of STC’s operating standards and guidelines Intermediate proficiency in deductive and inductive reasoning Education Bachelor Degree in Computer Science or Information Technology and Computing Additional Education Certifications Professional qualifications like SOCPA, CA, CPA, ACCA, CISA, CIA, Risk or relevant certification is preferred Application Link: https://careers.stc.com.sa/job/Lead-Support-Functions-Internal-Auditor/856739023/

Job Purpose The role holder is responsible for supporting in managing of registration and all communications with ZATCA in terms of VAT. The role holder is also responsible for supporting in responding to the inquiries of ZATCA regarding VAT and communicating with the technical team to request and prepare the required reports. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures. Job Responsibility Support and facilitate relationships with key internal and external stakeholders including customers, suppliers, regulators, ZATCA. Assist with Auditors and ensure implementation of the Audit recommendation. Support training and building of awareness in the finance and business teams about indirect tax compliance and process improvement. Support the implementation of the indirect tax strategy. Assist in registration with ZATCA in terms of VAT, and TAX. Assist in any update on the Group VAT certificate. Assist in internal and external communication in STC, plus dealing with external consultants in terms of VAT. Support effective communication channels for inquiries, questions and notes. Assist in developing BRSD for all required automation and system modification keeping in view the ZATCA regulations. Assist in addressing government agencies and attending meetings of the group. Support the SPOC for the ZATCA and satisfy all requirement in coordination within / out of the Department, and respond to the inquiries of ZATCA regarding VAT. Assist in communicating with the technical team to request and prepare the required reports or documentation from ZATCA or Auditors. Support BUs and corporate functions in indirect tax projects and transactions, and share their monthly VAT return on time. Job Responsibility (cont.) Assist in studies on the double taxation agreements between Saudi Arabia and other countries and manage its implications. Assist in registering the group with the international and foreign tax authorities for tax recovery / refund / settlement. Assist in coordinating with STC sectors and external parties and clearance centers of invoices, and ensure its approval and submission and get invoices and references to meet the requirements of the tax authorities. Assist in preparing and submitting a refund claim to the international tax authorities/bodies, and responding to any inquiries. Assist in completing tax refund requirements from tax authorities and responding to their queries. Support STC in utilizing the benefit from the tax advantages in international conventions and regulations. Assist in recovery of holding taxes and fines, and the release of the company's dues. Assist in invoices extraction of Global Clearing Centers Systems for International Settlement and Roaming. Assist in authentication of invoices by operators and international contractors and re-issuance of lost or non-refundable invoices, and obtaining the consent of contractors and international operators to bear the tax. Assist in obtaining the approval of the Global Clearing Centers by refunding or approving the deduction of value added taxes by international operators. Assist in checking the deduction of refunds from Global Clearing Centers payments with the vector and operators sector. Assist in checking the deposit of the tax amounts in the company's accounts in coordination with the general administration of the treasury. Assist in obtaining tax exemption by international tax bodies. Years of Experience 5 and above Nature of Experience Prior experience in financial consolidation in (or for clients from) service oriented industry of a large scale is strongly preferred Prior experience within the KSA region and/or the Middle East region including knowledge of regulatory environment and context is preferred Education Bachelor Degree in Business Administration or Finance Application Link: https://careers.stc.com.sa/job/Indirect-Tax-VAT-Communication-&-Reporting-Assistant-Manager/856730123/

Job Purpose Jobs at this level are responsible for for conducting internal audits of sensitive areas of business and drafting and reviewing complete audit reports. Also they are responsible for supervising the day to day work of internal auditors. Job Responsibility Work with units within specified area of work, to ensure efficient work flows and accurate outputs. Manage projects and initiatives, as may be required by the reporting senior. Supervise audit of establishments in sensitive areas of business and determines the scope of investigation required. Prepare audit schedules and maintains the necessary coverage and frequency of audits. Review control processes and procedures as guided by the senior management to optimize the company’s resources. Contribute in defining auditing approach for a defined work unit, so that non - compliance and irregularities are recognised and audit protocols are adopted. Supervise investigation related departments and ensures that precautionary measures are developed and put in place to minimize future risk, fraud incidents, and implements new preventive and detective controls as necessary. Ensure management are informed regarding audit activities and findings. Supervise completed audits, audit reports and ensure submission to concerned stakeholders and to the management. Prepare audit report of findings and recommendations for the reporting senior so that all findings are presented in an accurate and consistent format. Implement internal audit policies, processes and procedures as guided by the senior management. Contribute to the development of internal audit budget and monitors financial performance versus the budget to ensure alignment as guided by the senior management. Suggest improved processes and systems in areas being audited. Develop and supervise respective team members, if needed, for undertaking higher responsibilities. Liaise with other supervisors to build effective working relationships and identifies synergies. Job Responsibility (cont.) Years of Experience 6 - 7 years of experience Nature of Experience Years of experience in the internal audit, compliance and/or risk management functions at technology / telecommunication industry Skills Advance proficiency in data collection & analysis Advance proficiency in reporting Advance knowledge of laws, legal codes and other government regulations Advance knowledge of STC’s operating standards and guidelines Advance proficiency in deductive and inductive reasoning Education Bachelor Degree in Accounting or Technology Additional Education Certifications Professional qualifications like SOCPA, CA, CPA, ACCA, CISA, CIA, Risk or relevant certification is preferred Application Link: https://careers.stc.com.sa/job/Support-Functions-Audit-Assistant-Manager/856738623/

Bachelor's graduate in English language, I have extensive practical experience in the fields of accounting and finance, information technology, and sales. I possess strong skills in financial account management, auditing, and using a variety of advanced accounting systems such as QuickBooks, Odoo, SAP, and Pro Onex. In addition, I have advanced capabilities in computer maintenance, database management (Oracle, SQL), and sales and marketing management. I am seeking a job opportunity through which I can utilize my diverse skills in leadership, problem-solving, and working under pressure to contribute to achieving the company's goals.

Thmanyah, a company owned by the Saudi Research and Media Group (SRMG), has announced job openings for both men and women in various fields, including remote work opportunities and competitive benefits. Available Job Fields Administrative Roles Financial Roles Producer Roles Editor Roles Writer Roles Photographer Roles Engineering Roles Technical Roles Job Benefits Premium medical insurance covering employees and their families Unlimited paid leave Flexible remote work from anywhere and at any time 100% coverage of technical needs Annual vacation bonus of 5,000 SAR About Thmanyah Company Thmanyah was established in 2016 as a Saudi company specializing in digital content production, including podcasts and documentary films. The Saudi Research and Media Group acquired 51% of the company as part of the Kingdom's vision to support local content and develop the digital media sector. How to Apply