Expected Activities: o  Assisting with incident and problem management activities. o  Participating in Root Cause Analysis reviews as applicable. o  Monitoring backup activity for the in-scope environment. o  Performing routine backup policy changes. o  Participating in the planning, approval, and implementation of approved change management requests. o  Participating in backup capacity measurement and planning. o  Assisting with detailed technical planning for future initiatives. o  Updating client operational procedures and documents. o  Ensuring all backups are properly run and completed on time. Restores will be processed within mutually agreed to timeframes. o  Documenting operational best practice processes and procedures related to the backup environment. Skills and Working Conditions: o Excellent communication and interpersonal skills. o Ability to analyze data and generate actionable insights. o Strong problem-solving and decision-making abilities. o Willing to work after working hours and in weekends Key Competencies: -     very good knowledge with Dell Data Protection portfolio, Cyber Recovery and CyberSense -     PowerProtect Data Manger – PPDM -     PowerProtect Data Domain -     PowerProtect Cyber Recovery -     CyberSense -     CRS -     AVAMAR -     DPC -     DPA - Education: Bachelor’s degree in Information Technology, or a related field. - Experience: 5-6 years of experience Dell Data Protection Engineer role. Experience in government is preferred.