KA Manager

  Job Summary: The Customer Success Manager is a key role within the Customer Success Department, responsible for ensuring customers achieve their desired outcomes while using the company’s products or services. The CSM acts as a trusted advisor, building strong relationships with customers, driving product adoption, and ensuring customer satisfaction and retention. This role requires a proactive, strategic, and customer-focused individual who can balance relationship management with data-driven insights to deliver exceptional customer experiences. Key Responsibilities: 1. Customer Relationship Management: Build and maintain strong, long-term relationships with assigned customers, serving as their primary point of contact. Understand customer goals, challenges, and success metrics to provide tailored guidance and support. Conduct regular check-ins, business reviews, and strategic meetings to ensure customer satisfaction and alignment with their objectives. 2. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring a smooth transition and quick time-to-value. Drive product adoption by educating customers on features, best practices, and use cases that align with their goals. Monitor customer usage and engagement to identify opportunities for increased adoption and value realization. 3. Retention and Expansion: Proactively identify at-risk customers and develop action plans to mitigate churn. Collaborate with the Sales team to identify upsell and cross-sell opportunities, contributing to revenue growth. Ensure high renewal rates by delivering consistent value and addressing customer concerns promptly. 4. Customer Advocacy: Act as the voice of the customer within the organization, sharing feedback and insights with Operation, Marketing, and Sales teams. Advocate for customers’ needs and priorities, ensuring their success is at the forefront of company initiatives. Encourage satisfied customers to participate in case studies, testimonials, and referrals. 5. Data-Driven Insights and Reporting: Track and analyze customer health metrics, such as product usage, support tickets, and satisfaction scores. Provide regular reports on customer success metrics, including retention rates, churn risk, and expansion opportunities. Use data to identify trends, risks, and opportunities for improving the customer experience. 6. Continuous Improvement: Stay up-to-date on industry trends, product updates, and best practices in customer success. Contribute to the development of customer success resources, such as playbooks, training materials, and knowledge base articles. Participate in cross-functional projects to improve processes, tools, and strategies for customer success. Qualifications: *Education: Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred but not required). Experience 3-5 years of experience in customer success, account management, or a related role. Experience in SaaS, technology, or a subscription-based business model is highly desirable. *Skills: Exceptional communication, presentation, and interpersonal skills. Strong problem-solving and strategic thinking abilities. Proficiency with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango). Ability to analyze data and translate insights into actionable strategies. Project management and organizational skills to manage multiple customer accounts effectively.

Roles & Responsibilities What You ll Do Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your sales team, that enhances your support in the role and is a critical customer-facing function within our Customer Success Board Area. Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion. Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account Executive in the field. You will be able to work both behind the scenes and directly with customers. The program will enrich your knowledge of SAP and the Customer Success board area and give you professional experience so that you can be ready to serve our customers. We offer full-time employment from day one with practical learning applications for your role. Upon successful completion of the program, you will move into a direct customer-facing sales role in your market and continue to receive mentoring and coaching support to accelerate your growth. Sales roles in scope: Solution Sales Executive (SSE) SSE focus areas: SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications. What You Bring 2 3 years of professional experience in a quota-carrying sales environment in a technology company OR in a role with significant exposure to business processes. Experience generating opportunities, qualifying leads, and managing sales pipelines across a defined territory with a proven track record of building customer relationships and articulating value propositions. A cooperative and productive approach to working relationships, internally and externally. A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results. An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI. A resilient mindset, embracing challenges with optimism and consistently striving for growth and success. Strong Business Acumen, including demonstrated knowledge of business processes and/or industries. Proficiency in English to engage with our global network. Desired Candidate Profile The Account Executive's primary responsibilities include prospecting, qualifying, selling, and closing new business to existing and net new customers. The Account Executive empowers our customers to achieve their full potential by understanding their strategy, unique business goals, and desired outcomes, thereby driving cloud revenue growth through leading dedicated sales efforts to help customers solve their business challenges by positioning value through our solutions.

Seeking Managerial Opportunity – 13+ Years of Experience in Supply Chain, Purchasing, Warehousing, Logistics & Distribution across FMCG, Foodstuff, Rice, Commodities & Project Industries. Mohammad Sharjil Iqbal Riyadh, KSA [redacted phone number] [redacted email address] Dear Hiring Authority, I am seeking a managerial role, bringing 13 years of expertise across Foodstuff, FMCG, Rice, Commodities, Consumer Goods, Wholesale Trading, and major industrial projects in Dubai (UAE) and Saudi Arabia. Currently, I serve as Export Manager (Riyadh, Saudi Arabia) at a reputed Indian rice miller, managing rice imports and private labeling for Saudi rice brand companies. An MBA (Master of Business Administration Degree) qualified Export Manager based in Riyadh, I hold a valid Iqama, LMV driving license, and am available immediately. Skills: Supply Chain Management |Procurement & Purchase | Import–Export Operations | Logistics & Distribution | Warehouse Management | Inventory Control | Stock Accuracy | Customs Clearance | Regulatory Compliance | Freight Forwarding | ERP Systems | Documentation | Business Operations | Administration Achievements with measurable results: Reduced procurement costs by 20% through vendor optimization. Streamlined warehouse operations, improving inventory accuracy by 100 % with records & RFID tagging. Proficient in: English, Hindi, Arabic, and Urdu, with proven cross-cultural skills that drive operational excellence and compliance. Salary: Negotiable. I’ve attached my CV for your kind review and would welcome the opportunity to contribute to your team. Yours Sincerely, MOHAMMAD SHARJIL [redacted phone number] WhatsApp: [redacted phone number] [redacted email address]

Store Leader Needed! A leading consumer electronics / phones brand is is urgently looking for a senior store manager/store leader: 1- Salary Range: Competitive salary + incentive based on performance and achievement. 2- Over 5 years of retail store management experience. 3- If he's ever worked in an electronic technology brand store, it’s better. 4- Love the retail industry, love the store operation and management, and have a deep understanding of international famous electronic technology brands. 5- Worked in Riyadh for over 5 years. 6- Saudi nationality only. 7- Preferably Based in Riyadh. 8- English language is a must. 9- Must possess bachelor’s degree. Interested candidates must share CVs on "graceshi@ok.com" and write in the subject line "Store hirings"

Key Responsibilities Inventory Management: Monitor and control stock levels to ensure accurate inventory records and timely replenishment. Warehouse Operations: Oversee the receipt, storage, and dispatch of goods, ensuring adherence to company policies and procedures. Team Supervision: Lead and coordinate warehouse staff, providing guidance and support to ensure efficient operations. Wuzzuf Safety Compliance: Ensure that all warehouse activities comply with health and safety regulations, maintaining a safe working environment. Reporting: Prepare and maintain accurate records and reports related to warehouse activities and inventory levels. Qualifications & Requirements Education: A bachelor's degree in logistics, supply chain management, business administration, or a related field. Wuzzuf Experience: Proven experience in warehouse management or inventory control, preferably within the food or retail industry. Technical Skills: Proficiency in ERP systems and Microsoft Office Suite; experience with warehouse management software is a plus. Wuzzuf Language Skills: Fluency in English; knowledge of Arabic is advantageous. Soft Skills: Strong organizational, communication, and leadership skills; ability to work under pressure and meet deadlines.

Key Responsibilities -Equipment Installation and Commissioning Responsible for the installation, commissioning, and configuration of electrical and instrumentation systems for new equipment, ensuring they meet production requirements. -Routine Maintenance and Troubleshooting Perform preventive and corrective maintenance on electrical and instrumentation equipment, promptly identify and resolve system issues to ensure continuous and safe production. -System Calibration and Testing Use standard testing instruments to calibrate equipment, ensuring accuracy and reliability. -Documentation and Reporting Maintain maintenance records and prepare fault analysis reports to support equipment management and improvement. -Safety and Compliance Follow all relevant safety regulations and operating procedures to ensure a safe working environment. Qualifications / Requirements Education: Technical diploma or degree in Electrical Engineering, Automation, Instrumentation, or a related field. Experience: At least 2 years of experience maintaining electrical and instrumentation equipment in an industrial environment. Technical Skills: Familiar with electrical control systems, PLCs, DCS, VFDs, and other instrumentation equipment operation and maintenance. Certifications: Relevant electrical or instrumentation certifications are preferred. Language and Communication: Good communication skills and ability to collaborate effectively with team members and other departments.