KA Manager

  Job Summary: The Customer Success Manager is a key role within the Customer Success Department, responsible for ensuring customers achieve their desired outcomes while using the company’s products or services. The CSM acts as a trusted advisor, building strong relationships with customers, driving product adoption, and ensuring customer satisfaction and retention. This role requires a proactive, strategic, and customer-focused individual who can balance relationship management with data-driven insights to deliver exceptional customer experiences. Key Responsibilities: 1. Customer Relationship Management: Build and maintain strong, long-term relationships with assigned customers, serving as their primary point of contact. Understand customer goals, challenges, and success metrics to provide tailored guidance and support. Conduct regular check-ins, business reviews, and strategic meetings to ensure customer satisfaction and alignment with their objectives. 2. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring a smooth transition and quick time-to-value. Drive product adoption by educating customers on features, best practices, and use cases that align with their goals. Monitor customer usage and engagement to identify opportunities for increased adoption and value realization. 3. Retention and Expansion: Proactively identify at-risk customers and develop action plans to mitigate churn. Collaborate with the Sales team to identify upsell and cross-sell opportunities, contributing to revenue growth. Ensure high renewal rates by delivering consistent value and addressing customer concerns promptly. 4. Customer Advocacy: Act as the voice of the customer within the organization, sharing feedback and insights with Operation, Marketing, and Sales teams. Advocate for customers’ needs and priorities, ensuring their success is at the forefront of company initiatives. Encourage satisfied customers to participate in case studies, testimonials, and referrals. 5. Data-Driven Insights and Reporting: Track and analyze customer health metrics, such as product usage, support tickets, and satisfaction scores. Provide regular reports on customer success metrics, including retention rates, churn risk, and expansion opportunities. Use data to identify trends, risks, and opportunities for improving the customer experience. 6. Continuous Improvement: Stay up-to-date on industry trends, product updates, and best practices in customer success. Contribute to the development of customer success resources, such as playbooks, training materials, and knowledge base articles. Participate in cross-functional projects to improve processes, tools, and strategies for customer success. Qualifications: *Education: Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred but not required). Experience 3-5 years of experience in customer success, account management, or a related role. Experience in SaaS, technology, or a subscription-based business model is highly desirable. *Skills: Exceptional communication, presentation, and interpersonal skills. Strong problem-solving and strategic thinking abilities. Proficiency with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango). Ability to analyze data and translate insights into actionable strategies. Project management and organizational skills to manage multiple customer accounts effectively.

Roles & Responsibilities What You ll Do Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your sales team, that enhances your support in the role and is a critical customer-facing function within our Customer Success Board Area. Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion. Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account Executive in the field. You will be able to work both behind the scenes and directly with customers. The program will enrich your knowledge of SAP and the Customer Success board area and give you professional experience so that you can be ready to serve our customers. We offer full-time employment from day one with practical learning applications for your role. Upon successful completion of the program, you will move into a direct customer-facing sales role in your market and continue to receive mentoring and coaching support to accelerate your growth. Sales roles in scope: Solution Sales Executive (SSE) SSE focus areas: SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications. What You Bring 2 3 years of professional experience in a quota-carrying sales environment in a technology company OR in a role with significant exposure to business processes. Experience generating opportunities, qualifying leads, and managing sales pipelines across a defined territory with a proven track record of building customer relationships and articulating value propositions. A cooperative and productive approach to working relationships, internally and externally. A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results. An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI. A resilient mindset, embracing challenges with optimism and consistently striving for growth and success. Strong Business Acumen, including demonstrated knowledge of business processes and/or industries. Proficiency in English to engage with our global network. Desired Candidate Profile The Account Executive's primary responsibilities include prospecting, qualifying, selling, and closing new business to existing and net new customers. The Account Executive empowers our customers to achieve their full potential by understanding their strategy, unique business goals, and desired outcomes, thereby driving cloud revenue growth through leading dedicated sales efforts to help customers solve their business challenges by positioning value through our solutions.

Seeking Managerial Opportunity – 13+ Years of Experience in Supply Chain, Purchasing, Warehousing, Logistics & Distribution across FMCG, Foodstuff, Rice, Commodities & Project Industries. Mohammad Sharjil Iqbal Riyadh, KSA [redacted phone number] [redacted email address] Dear Hiring Authority, I am seeking a managerial role, bringing 13 years of expertise across Foodstuff, FMCG, Rice, Commodities, Consumer Goods, Wholesale Trading, and major industrial projects in Dubai (UAE) and Saudi Arabia. Currently, I serve as Export Manager (Riyadh, Saudi Arabia) at a reputed Indian rice miller, managing rice imports and private labeling for Saudi rice brand companies. An MBA (Master of Business Administration Degree) qualified Export Manager based in Riyadh, I hold a valid Iqama, LMV driving license, and am available immediately. Skills: Supply Chain Management |Procurement & Purchase | Import–Export Operations | Logistics & Distribution | Warehouse Management | Inventory Control | Stock Accuracy | Customs Clearance | Regulatory Compliance | Freight Forwarding | ERP Systems | Documentation | Business Operations | Administration Achievements with measurable results: Reduced procurement costs by 20% through vendor optimization. Streamlined warehouse operations, improving inventory accuracy by 100 % with records & RFID tagging. Proficient in: English, Hindi, Arabic, and Urdu, with proven cross-cultural skills that drive operational excellence and compliance. Salary: Negotiable. I’ve attached my CV for your kind review and would welcome the opportunity to contribute to your team. Yours Sincerely, MOHAMMAD SHARJIL [redacted phone number] WhatsApp: [redacted phone number] [redacted email address]

Job Description We are seeking an enthusiastic and detail-oriented Graduate Engineer - Mechanical to join our innovative team in Riyadh, Saudi Arabia. This exciting opportunity offers a supportive environment for a recent graduate to develop their skills and contribute to cutting-edge mechanical engineering projects. Assist in conducting engineering design under the supervision of experienced engineers Create designs, calculations, sketches, diagrams, schematic drawings, and final working drawings Collect and analyze data to support engineering projects and decision-making processes Utilize computer software to solve basic engineering problems and improve design efficiency Collaborate with cross-functional teams to develop and implement mechanical solutions Participate in project planning and execution, adhering to agreed-upon budgets and schedules Contribute to the continuous improvement of engineering processes and methodologies Prepare technical reports and presentations to communicate project progress and results Stay updated on industry trends and emerging technologies in mechanical engineering Qualifications Bachelor's degree in Mechanical Engineering from an accredited institution Proficiency in English (written and spoken) is essential Strong analytical and problem-solving skills with attention to detail Exposure to CAD software, such as AutoCAD or SolidWorks Familiarity with computer software for solving engineering problems Excellent written and verbal communication skills Ability to work collaboratively in a team environment Strong organizational skills and ability to manage multiple tasks efficiently Knowledge of mechanical engineering principles and practices Enthusiasm for learning and applying new technologies in the field Ability to work under supervision and follow established procedures Willingness to take initiative and contribute innovative ideas

Job Description We are seeking a visionary and detail-oriented Urban Planner to join our team in Riyadh, Saudi Arabia. As an Urban Planner, you will play a crucial role in shaping the future of our rapidly growing city, contributing to sustainable development and innovative urban design solutions. Develop comprehensive urban plans and strategies that address the unique challenges and opportunities of Riyadh's urban landscape Conduct in-depth research and analysis on urban trends, demographics, and environmental factors to inform planning decisions Collaborate with cross-functional teams, including architects, engineers, and environmental specialists, to create integrated urban development proposals Prepare and present detailed reports, plans, and recommendations to stakeholders, including government officials and community members Analyze and interpret complex data sets to support evidence-based planning decisions Participate in public engagement processes, facilitating community workshops and gathering input from diverse stakeholders Ensure compliance with local, regional, and national planning regulations and policies Contribute to the development of sustainable and resilient urban design solutions that enhance quality of life for residents Utilize GIS and other mapping tools to create visual representations of urban plans and proposals Stay updated on best practices in urban planning and sustainable development, incorporating innovative approaches into your work Qualifications Bachelor's degree in Urban Planning, Urban Design, or a related field; Master's degree preferred Proven experience in urban planning, with a focus on sustainable development and innovative design solutions Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable plans Proficiency in GIS software and mapping tools In-depth knowledge of urban planning principles, zoning regulations, and land use policies Excellent project management skills, with the ability to handle multiple projects simultaneously Outstanding written and verbal communication skills, with the ability to present complex ideas clearly to diverse audiences Collaborative mindset and ability to work effectively in cross-functional teams Passion for creating livable, resilient communities and improving urban environments Familiarity with Saudi Arabian urban planning regulations and cultural considerations is a plus Fluency in English required; proficiency in Arabic is highly desirable

Job Description We are seeking a detail-oriented and innovative Site Engineer to join our dynamic team in Riyadh, Saudi Arabia. As a Site Engineer, you will play a crucial role in overseeing construction projects, ensuring they are completed on time, within budget, and to the highest quality standards. Coordinate and supervise construction activities on-site, ensuring compliance with project specifications, safety regulations, and local building codes Perform engineering calculations, conduct tests, and analyze results to solve complex problems Collaborate with project managers, architects, and other stakeholders to ensure smooth project execution Develop and implement innovative solutions to overcome site-specific challenges Monitor project progress, prepare detailed reports, and communicate updates to senior management Ensure adherence to quality control standards and safety protocols throughout the construction process Review and interpret technical drawings, specifications, and other project documentation Manage resources efficiently, including materials, equipment, and labor Conduct site inspections and identify potential issues or improvements Assist in the preparation of project schedules, budgets, and cost estimates Qualifications Bachelor's degree in Civil Engineering or a related field Proven 15 years of experience as a Site Engineer in construction projects Strong knowledge of engineering principles, construction methods, and local building codes in Saudi Arabia Proficiency in relevant engineering software, such as AutoCAD and Civil 3D Excellent analytical and problem-solving skills with a keen eye for detail Ability to perform complex engineering calculations and interpret test results Strong project management skills, including resource allocation and scheduling Excellent communication and interpersonal skills for effective collaboration with diverse teams Demonstrated ability to work independently and make decisive decisions under pressure Safety-conscious with a thorough understanding of construction site safety protocols Physical stamina to work in challenging on-site conditions Fluency in English; knowledge of Arabic is a plus Familiarity with sustainable construction practices and LEED certification is desirable