Customer Service

Job Description Roles & Responsibilities Exciting Customer Service Opportunities for Saudi Nationals!( Subject to Contract Award) Are you passionate about delivering exceptional service and ready to grow your career with a global leader? Serco is looking for talented Saudi Nationals to join our Customer Service Talent Pool for upcoming roles across the Kingdom of Saudi Arabia. With over 4,500 team members in the Middle East, we’re committed to building futures and supporting national development. Desired Candidate Profile Express your interest today and take the first step toward a rewarding career with Serco. Employment Type Full Time Company Industry Facilities Management Department / Functional Area Administration

Receptionist Location: Riyadh, Saudi Arabia Salary: SR 3,000 per month Contract Type: Permanent (Live-In) Job Overview: A prestigious hospitality brand is looking for a friendly, professional, and dedicated Receptionist to join our team at our newest upscale location in Riyadh. The ideal candidate will deliver outstanding customer service, handle guest inquiries efficiently, and ensure a welcoming environment at all times. Key Responsibilities: Greet guests warmly upon arrival, ensuring they receive a positive first impression. Handle reservations and guest inquiries efficiently, providing clear and accurate information about our services. Coordinate effectively with service and operational teams to ensure seamless guest experiences. Manage telephone calls and emails professionally, responding promptly and politely. Ensure the reception area remains tidy, organized, and presentable. Handle administrative tasks including guest check-in/check-out procedures and billing. Requirements Qualifications and Experience: Previous experience in a receptionist or customer-facing role within hospitality is preferred. Exceptional customer service and interpersonal skills. Good organizational and administrative abilities, with attention to detail. Professional appearance and demeanor at all times. Proficiency in English is essential; Arabic language skills are advantageous. Benefits What We Offer: Attractive monthly salary of SR 3,000. Comfortable, quality accommodation provided (live-in). Professional training and growth opportunities within a renowned hospitality brand. Collaborative and supportive working environment. Join our dynamic team and contribute to delivering outstanding hospitality experiences. We appreciate your interest in this vacancy. Due to the high number of applications we receive, only candidates selected to move to the next stage of the recruitment process can be contacted.

Air Freight Specialist Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning Who gives cargo its airtime? You do. Grab this unique opportunity to join the best Freight forward company. DHL has an opening for a Air Freight Specialist in Riyadh, Saudi Arabia. Join us in connecting people and improving lives! In this Air Freight Specialist position Execute AFR Ops/CS plans and processes to provide air freight forwarding for internal and external customers Assess and interpret to provide requirements of freight control center, and to support and provide operations team with the required details, information and instructions for operational performance Implement freight administration in providing allocation and reservations of freight on planned line haul and flights required for hub and operations performance Participate to develop and execute plans for air freight products in areas such as perishables, pharmaceutical, aviation, etc. Develop opportunities to expand business with new clients and continuously improve in-house customer services Maintain close business relationship with existing clients, conduct customer visits and achieve a desired level of customer retention Track account performances and provide monthly reports to management Execute pricing strategy and respond to pricing enquiries in an efficient and competitive manner Conduct day-to-day shipment documentation for freight forwarding, assist in development of shipping tenders and ensure on-time submission on relevant documents Identify opportunities to enhance air freight productivity, and efficient resource allocation and utilization Analyze and provide input for processes and design systems to enhance service quality Study and resolve issues in day-to-day delivery and implement practices for AFR Ops/CS focusing on increasing effectiveness and efficiency In area of AFR product: Create or confirm transport orders, perform bookings, and optimize booking Prepare, control, and distribute all required Import/Export documents Identify performance issues of suppliers, and propose solutions to improve performance Update Customs shipment information and physical status, resolve customer issues and incidents Now, here is what we need from you! Bachelor’s Degree or equivalent experience/qualification More than 4 years of work experience We offer: Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career development Competitive salary

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary What are we looking for? Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industry Completed high school certificate or equivalent Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handling Application Link: https://jobs.hilton.com/emea/zh/job/HOT0BTD8/Receptionist

Job Purpose Jobs at this level are responsible for conducting internal and regulatory audit tasks, analysing and developing reports with an aim of identifying the area of concerns. Also, they are responsible for reviewing the delivery of reports and analysis conducted by analysts and making appropriate recommendations to the concerned stakeholders. Job Responsibility Manage day–to-day team operations within a specified scope, by undertaking related work processes and ensuring accuracy. Participate in the development of internal audit budget and monitors financial performance versus the budget to ensure alignment as guided by the senior management. Manage audit of establishments in sensitive areas of business and determines the scope of investigation required. Participate in investigations related departments and ensures that precautionary measures are developed and put in place to minimize future risk, fraud incidents, and implements new preventive and detective controls as necessary. Participate in audit activities and findings. Participate in audits, preparing audit reports and submitting to concerned stakeholders and to the management. Participate in internal audit projects, non - planned investigations, as required, so that the sector maintains appropriate levels of audit coverage and frequency of audits, across STC. Control processes and procedures as guided by the senior management to optimize the company’s resources. Support the preparation of audit report of findings and recommendations, so that all findings are presented in an accurate and consistent format. Report all the irregularities, risks and other audit findings, along with preliminary recommendations to senior auditors, thereby assisting them with final reporting to the concerned Manager. Identify improved processes and systems in areas being audited. Support team members and resolves routine queries to ensure work continuity. Job Responsibility (cont.) Years of Experience 4 - 6 years of experience Skills Intermediate proficiency in data collection & analysis Advance proficiency in reporting Intermediate knowledge of laws, legal codes and other government regulations Intermediate knowledge of STC’s operating standards and guidelines Intermediate proficiency in deductive and inductive reasoning Education Bachelor Degree in Computer Science or Information Technology and Computing Additional Education Certifications Professional qualifications like SOCPA, CA, CPA, ACCA, CISA, CIA, Risk or relevant certification is preferred Application Link: https://careers.stc.com.sa/job/Lead-Support-Functions-Internal-Auditor/856739023/

Job Purpose The role holder is responsible for supporting in managing of registration and all communications with ZATCA in terms of VAT. The role holder is also responsible for supporting in responding to the inquiries of ZATCA regarding VAT and communicating with the technical team to request and prepare the required reports. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures. Job Responsibility Support and facilitate relationships with key internal and external stakeholders including customers, suppliers, regulators, ZATCA. Assist with Auditors and ensure implementation of the Audit recommendation. Support training and building of awareness in the finance and business teams about indirect tax compliance and process improvement. Support the implementation of the indirect tax strategy. Assist in registration with ZATCA in terms of VAT, and TAX. Assist in any update on the Group VAT certificate. Assist in internal and external communication in STC, plus dealing with external consultants in terms of VAT. Support effective communication channels for inquiries, questions and notes. Assist in developing BRSD for all required automation and system modification keeping in view the ZATCA regulations. Assist in addressing government agencies and attending meetings of the group. Support the SPOC for the ZATCA and satisfy all requirement in coordination within / out of the Department, and respond to the inquiries of ZATCA regarding VAT. Assist in communicating with the technical team to request and prepare the required reports or documentation from ZATCA or Auditors. Support BUs and corporate functions in indirect tax projects and transactions, and share their monthly VAT return on time. Job Responsibility (cont.) Assist in studies on the double taxation agreements between Saudi Arabia and other countries and manage its implications. Assist in registering the group with the international and foreign tax authorities for tax recovery / refund / settlement. Assist in coordinating with STC sectors and external parties and clearance centers of invoices, and ensure its approval and submission and get invoices and references to meet the requirements of the tax authorities. Assist in preparing and submitting a refund claim to the international tax authorities/bodies, and responding to any inquiries. Assist in completing tax refund requirements from tax authorities and responding to their queries. Support STC in utilizing the benefit from the tax advantages in international conventions and regulations. Assist in recovery of holding taxes and fines, and the release of the company's dues. Assist in invoices extraction of Global Clearing Centers Systems for International Settlement and Roaming. Assist in authentication of invoices by operators and international contractors and re-issuance of lost or non-refundable invoices, and obtaining the consent of contractors and international operators to bear the tax. Assist in obtaining the approval of the Global Clearing Centers by refunding or approving the deduction of value added taxes by international operators. Assist in checking the deduction of refunds from Global Clearing Centers payments with the vector and operators sector. Assist in checking the deposit of the tax amounts in the company's accounts in coordination with the general administration of the treasury. Assist in obtaining tax exemption by international tax bodies. Years of Experience 5 and above Nature of Experience Prior experience in financial consolidation in (or for clients from) service oriented industry of a large scale is strongly preferred Prior experience within the KSA region and/or the Middle East region including knowledge of regulatory environment and context is preferred Education Bachelor Degree in Business Administration or Finance Application Link: https://careers.stc.com.sa/job/Indirect-Tax-VAT-Communication-&-Reporting-Assistant-Manager/856730123/