Arabic Computer System Saudi Company is seeking a qualified Technical Support Supervisor to ensure the delivery of exceptional technical support to our clients. The supervisor will be responsible for managing the technical support team and ensuring efficient resolution of technical issues. The supervisor must have strong experience in the field of information technology and customer service, as well as the ability to guide the team to achieve set goals. Responsibilities: Receive Service Desk requests, including service requests or incident reports, and initiate and process them according to established procedures. Provide solutions and decisions to resolve these reports within the specified time. Immediately handle and process first-level technical support requests upon receipt through the applicable channels according to priorities defined in the service level agreement. Escalate reports and communicate and coordinate with relevant internal teams when necessary. Escalate reports and communicate and coordinate with manufacturers to resolve issues when necessary, and track the status of reports; the first-line technical support team will remain in contact with users until the request is resolved and closed. The technical supervisor from the technical support team will remain in contact with users until the request is resolved and closed. First-level technical support for devices and networking equipment related to communications, including IP phones, computer networks, internet, email, and user accounts, and their troubleshooting. Manage and provide technical support services for information technology within the organization. Escalate reports and requests to the concerned departments to resolve technical issues within the organization. Conduct periodic maintenance of meeting rooms to ensure the efficient operation of audio and visual equipment. Follow up on reports and close them according to the specified timeline and repair related faults. Provide technical hardware physical support for devices and servers. Carry out scheduled proactive maintenance for any technical devices or equipment. Technical support includes device peripherals, for example but not limited to scanners, desktop and network printers, computers, mobile devices, etc. Provide first-level technical support for networks, operating systems, applications, and cybersecurity. Requirements 1- Minimum of 4 years of experience in information technology support, with at least 2 years in a supervisory role. 2- Strong understanding of operating systems, networks, and software applications. 3- Excellent communication skills and the ability to interact professionally with customers. 4- Ability to analyze problems and provide effective solutions. 5- Recognized certifications in the field of information technology are considered an added advantage. 6- Strong organizational skills and the ability to manage time effectively. 7- Fluency in both Arabic and English. Benefits Health Insurance. Paid Time-off.