We are seeking a proactive and technically skilled ServiceDesk Engineer to manage and support end-user computing devices, BYOD environments, and modern endpoint management solutions. This role is ideal for a candidate with deep knowledge in tools like Microsoft Intune, Microsoft Sentinel, SCCM, Jira, Confluence, SharePoint, Office 365, and email servers, with a strong focus on ITSM and security.   Key Responsibilities: Endpoint & Device Management: ·     Manage and maintain corporate and BYOD devices using Microsoft Intune and SCCM. ·     Standardize laptop images and configurations across user roles and departments. ·     Enforce and update MDM policies to maintain device compliance and security. Service Desk Support: ·     Act as the first point of contact for IT-related support tickets via Jira Service Management. ·     Troubleshoot hardware and software issues for laptops, desktops, mobile devices, and peripheral equipment. ·     Document technical issues and solutions in Confluence for knowledge base management. Security & Monitoring: ·     Implement and maintain endpoint detection and response using Microsoft Sentinel. ·     Ensure compliance with cybersecurity policies, including monitoring and alerting. ·     Conduct regular audits to ensure device encryption, patching, and antivirus compliance. Collaboration Tools & Productivity Platforms: ·     Administer and support Microsoft 365, including Outlook, SharePoint, Teams, and OneDrive. ·     Manage mailbox configurations, distribution groups, and Office 365 licenses. ·     Coordinate with email server and DNS providers for domain and email flow issues. IT Operations & Automation: ·     Assist in automating user onboarding/offboarding processes using scripting or third-party tools. ·     Maintain asset inventory and manage IT procurement life cycle. ·     Monitor device performance and lifecycle status to plan for upgrades/replacements. User Training & Documentation: ·     Train users on collaboration tools and device security best practices. ·     Create and maintain end-user documentation and how-to guides.   Required Skills & Experience: ·     3+ years’ experience in a ServiceDesk or IT Support role. ·     Strong hands-on experience with Microsoft Intune, SCCM, Windows Autopilot, and MDM. ·     Experience in managing email servers (Exchange Online preferred) and Office 365 suite. ·     Familiarity with Microsoft Sentinel, Jira, and Confluence. ·     Solid understanding of networking fundamentals, Active Directory, and Group Policy. ·     Experience with SharePoint Online configuration and permissions management. ·     Strong troubleshooting skills across hardware, software, and cloud environments. ·     Ability to prioritize tasks and manage time effectively in a fast-paced environment.   Preferred Skills: ·     Experience with PowerShell or other scripting languages. ·     ITIL Foundation certification is a plus. ·     Familiarity with Zero Trust security models and conditional access policies.   Qualifications: ·     Bachelor’s degree in Information Technology, Computer Science, or a related field. ·     Industry certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate) are a plus.