Sales Operations

Roles & Responsibilities Job Purpose • Identify and develop potential new customers. • Sell products to existing and prospective customers through direct interaction, ensuring sales targets are achieved. • Maintain accurate and up-to-date records of all sales activities. • Convert market insights and leads into profitable business opportunities. Desired Candidate Profile Key Responsibilities • Research and analyze market trends and customer needs. • Set and review individual sales objectives and targets with the Key Account Manager (KAM) and the wider sales team. • Provide customers with relevant materials such as product samples, brochures, and catalogs. • Accurately prepare and share quotations, including prices, credit and contract terms, warranties, and delivery timelines. • Forward customer orders to Customer Service (CS) with zero entry errors. • Monitor and document customer interactions, inquiries, complaints, and actions taken. • Gather insights on customer needs and tailor sales strategies accordingly. • Proactively contact current and potential customers to promote products and services. • Deliver agreed activities with KAM such as meetings, proposals, and presentations. • Provide post-sales support and address customer queries after contract signing. • Collaborate with colleagues and share knowledge to create value for the business. Note: The above responsibilities are indicative and not exhaustive. Additional duties may be assigned as required.

We are searching for a driven senior software sales Manager to join our dynamic team. The software sales manager should have a clear understanding of the software development field and the public sector. Job Responsibilities Assess current team processes and procedures, identify opportunities for improvement, and implement them Develop individual quotas and assign territories with the solution Architect Provide detailed and accurate sales forecast Foster a competitive yet collaborative team environment Requirements 6-9 years of Software sales Experience in KSA Technical knowledge and a comprehensive understanding of how the company's products work. Strong interpersonal and communication skills. Leadership Skills The ability to identify and follow up on leads. Exceptional skills in selling products and closing deals. Knowledge of sales promotion techniques. Excellent presentation skills and a professional appearance.

About the Team Careem Grocery is transforming how people across the region access and shop for groceries, pharmacy, and retail products. As a high-impact vertical within Careem, we operate like a startup within a startup — nimble, fast-paced, and driven by purpose. We are still in the early stages of our journey, which means there's immense opportunity to shape the product and create meaningful impact at scale. As an Associate Director of Commercial for a key grocery segment (Fresh, Packaged Food, or Non-Food), you will be at the helm of defining and driving our commercial strategy across multiple markets. You’ll play a pivotal role in shaping assortment, pricing, promotions, and supplier relationships — with end-to-end P&L ownership. This is a leadership role where you’ll manage and mentor a high-performing team while steering growth, innovation, and customer satisfaction. You’ll report directly to the Head of Grocery, and collaborate cross-functionally with regional leadership, operations, and product teams to unlock the full potential of our dark store grocery offering. What you'll do Own and Lead Commercial Strategy: Set and execute the end-to-end commercial strategy for your segment — including assortment planning, pricing architecture, category hierarchies, and promotional frameworks — aligned with overarching business goals. Drive Market Customization: Partner with regional and local teams to continuously refine assortment strategies to reflect neighborhood preferences, local trends, and consumer insights, using data and performance analytics. P&L Leadership: Take full ownership of your segment’s financial performance, including revenue, margins, and budgeting. Proactively manage cost structures and category-level profitability. Supplier Leadership: Build and maintain strategic relationships with suppliers and partners. Lead negotiations to secure best-in-class terms, ensure supply chain efficiency, and unlock exclusive opportunities. Data-Driven Decision Making: Leverage performance dashboards and analytics to monitor category KPIs and supplier effectiveness, identify growth opportunities, and drive continuous improvement. Team Building and Mentorship: Hire, lead, and develop a team of Category Managers and Pricing Analysts. Cultivate a high-performance culture that champions ownership, collaboration, and innovation. Stakeholder Collaboration: Work closely with Product, Ops, Marketing, and Finance teams to align initiatives, drive execution, and deliver a seamless customer experience. What you'll need Experience: 8–10+ years of progressive experience in category management, commercial strategy, or procurement in the grocery or consumer goods industry. Prior experience in high-growth startups, e-commerce, or consulting is a strong plus. Leadership: Demonstrated success in building and leading high-performing commercial teams. A strong people leader who inspires excellence and accountability. Strategic and Analytical Thinker: Proven ability to translate high-level goals into actionable plans. Deep comfort with using data and analytics to drive insights and business outcomes. Exceptional Communicator: Able to influence at all levels — from executive stakeholders to external suppliers — and drive alignment across functions. Customer-First Mindset: A genuine passion for delivering exceptional customer experiences and making everyday life simpler for millions in our region. Hands-On & Impact-Oriented: Willingness to roll up sleeves, lead from the front, and operate in a dynamic, fast-paced environment. What we’ll provide you We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to: Work and learn from great minds by joining a community of inspiring colleagues. Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential. Explore new opportunities to learn and grow every day. Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.) Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

Job Purpose Jobs at this level are responsible for conducting internal and regulatory audit tasks, analysing and developing reports with an aim of identifying the area of concerns. Also, they are responsible for reviewing the delivery of reports and analysis conducted by analysts and making appropriate recommendations to the concerned stakeholders. Job Responsibility Manage day–to-day team operations within a specified scope, by undertaking related work processes and ensuring accuracy. Participate in the development of internal audit budget and monitors financial performance versus the budget to ensure alignment as guided by the senior management. Manage audit of establishments in sensitive areas of business and determines the scope of investigation required. Participate in investigations related departments and ensures that precautionary measures are developed and put in place to minimize future risk, fraud incidents, and implements new preventive and detective controls as necessary. Participate in audit activities and findings. Participate in audits, preparing audit reports and submitting to concerned stakeholders and to the management. Participate in internal audit projects, non - planned investigations, as required, so that the sector maintains appropriate levels of audit coverage and frequency of audits, across STC. Control processes and procedures as guided by the senior management to optimize the company’s resources. Support the preparation of audit report of findings and recommendations, so that all findings are presented in an accurate and consistent format. Report all the irregularities, risks and other audit findings, along with preliminary recommendations to senior auditors, thereby assisting them with final reporting to the concerned Manager. Identify improved processes and systems in areas being audited. Support team members and resolves routine queries to ensure work continuity. Job Responsibility (cont.) Years of Experience 4 - 6 years of experience Skills Intermediate proficiency in data collection & analysis Advance proficiency in reporting Intermediate knowledge of laws, legal codes and other government regulations Intermediate knowledge of STC’s operating standards and guidelines Intermediate proficiency in deductive and inductive reasoning Education Bachelor Degree in Computer Science or Information Technology and Computing Additional Education Certifications Professional qualifications like SOCPA, CA, CPA, ACCA, CISA, CIA, Risk or relevant certification is preferred Application Link: https://careers.stc.com.sa/job/Lead-Support-Functions-Internal-Auditor/856739023/

Job Purpose The role holder is responsible for supporting in managing of registration and all communications with ZATCA in terms of VAT. The role holder is also responsible for supporting in responding to the inquiries of ZATCA regarding VAT and communicating with the technical team to request and prepare the required reports. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures. Job Responsibility Support and facilitate relationships with key internal and external stakeholders including customers, suppliers, regulators, ZATCA. Assist with Auditors and ensure implementation of the Audit recommendation. Support training and building of awareness in the finance and business teams about indirect tax compliance and process improvement. Support the implementation of the indirect tax strategy. Assist in registration with ZATCA in terms of VAT, and TAX. Assist in any update on the Group VAT certificate. Assist in internal and external communication in STC, plus dealing with external consultants in terms of VAT. Support effective communication channels for inquiries, questions and notes. Assist in developing BRSD for all required automation and system modification keeping in view the ZATCA regulations. Assist in addressing government agencies and attending meetings of the group. Support the SPOC for the ZATCA and satisfy all requirement in coordination within / out of the Department, and respond to the inquiries of ZATCA regarding VAT. Assist in communicating with the technical team to request and prepare the required reports or documentation from ZATCA or Auditors. Support BUs and corporate functions in indirect tax projects and transactions, and share their monthly VAT return on time. Job Responsibility (cont.) Assist in studies on the double taxation agreements between Saudi Arabia and other countries and manage its implications. Assist in registering the group with the international and foreign tax authorities for tax recovery / refund / settlement. Assist in coordinating with STC sectors and external parties and clearance centers of invoices, and ensure its approval and submission and get invoices and references to meet the requirements of the tax authorities. Assist in preparing and submitting a refund claim to the international tax authorities/bodies, and responding to any inquiries. Assist in completing tax refund requirements from tax authorities and responding to their queries. Support STC in utilizing the benefit from the tax advantages in international conventions and regulations. Assist in recovery of holding taxes and fines, and the release of the company's dues. Assist in invoices extraction of Global Clearing Centers Systems for International Settlement and Roaming. Assist in authentication of invoices by operators and international contractors and re-issuance of lost or non-refundable invoices, and obtaining the consent of contractors and international operators to bear the tax. Assist in obtaining the approval of the Global Clearing Centers by refunding or approving the deduction of value added taxes by international operators. Assist in checking the deduction of refunds from Global Clearing Centers payments with the vector and operators sector. Assist in checking the deposit of the tax amounts in the company's accounts in coordination with the general administration of the treasury. Assist in obtaining tax exemption by international tax bodies. Years of Experience 5 and above Nature of Experience Prior experience in financial consolidation in (or for clients from) service oriented industry of a large scale is strongly preferred Prior experience within the KSA region and/or the Middle East region including knowledge of regulatory environment and context is preferred Education Bachelor Degree in Business Administration or Finance Application Link: https://careers.stc.com.sa/job/Indirect-Tax-VAT-Communication-&-Reporting-Assistant-Manager/856730123/

Job Purpose Jobs at this level are responsible for for conducting internal audits of sensitive areas of business and drafting and reviewing complete audit reports. Also they are responsible for supervising the day to day work of internal auditors. Job Responsibility Work with units within specified area of work, to ensure efficient work flows and accurate outputs. Manage projects and initiatives, as may be required by the reporting senior. Supervise audit of establishments in sensitive areas of business and determines the scope of investigation required. Prepare audit schedules and maintains the necessary coverage and frequency of audits. Review control processes and procedures as guided by the senior management to optimize the company’s resources. Contribute in defining auditing approach for a defined work unit, so that non - compliance and irregularities are recognised and audit protocols are adopted. Supervise investigation related departments and ensures that precautionary measures are developed and put in place to minimize future risk, fraud incidents, and implements new preventive and detective controls as necessary. Ensure management are informed regarding audit activities and findings. Supervise completed audits, audit reports and ensure submission to concerned stakeholders and to the management. Prepare audit report of findings and recommendations for the reporting senior so that all findings are presented in an accurate and consistent format. Implement internal audit policies, processes and procedures as guided by the senior management. Contribute to the development of internal audit budget and monitors financial performance versus the budget to ensure alignment as guided by the senior management. Suggest improved processes and systems in areas being audited. Develop and supervise respective team members, if needed, for undertaking higher responsibilities. Liaise with other supervisors to build effective working relationships and identifies synergies. Job Responsibility (cont.) Years of Experience 6 - 7 years of experience Nature of Experience Years of experience in the internal audit, compliance and/or risk management functions at technology / telecommunication industry Skills Advance proficiency in data collection & analysis Advance proficiency in reporting Advance knowledge of laws, legal codes and other government regulations Advance knowledge of STC’s operating standards and guidelines Advance proficiency in deductive and inductive reasoning Education Bachelor Degree in Accounting or Technology Additional Education Certifications Professional qualifications like SOCPA, CA, CPA, ACCA, CISA, CIA, Risk or relevant certification is preferred Application Link: https://careers.stc.com.sa/job/Support-Functions-Audit-Assistant-Manager/856738623/