Managed L1 Support Engineer

Overview We are seeking an experienced and highly skilled Level 3 Support Engineer to join our team, focusing on supporting and troubleshooting our up-and-running system. As a Level 3 Support Engineer, you will be responsible for providing expert-level technical support, diagnosing and fixing intricate issues, and working closely with development teams to improve and enhance the system. Key Responsibilities Resolve complex technical issues by applying structured troubleshooting methods to remediate system errors, integration problems, and performance issues. ·        Take ownership of escalated issues from Level 1 and 2 support teams and ensure prompt resolution. ·        Collaborate with developers and engineers to identify root causes and implement system fixes and enhancements. ·        Perform advanced configurations and updates to ensure optimal performance of the system. ·        Conduct deep analysis to identify the underlying causes of recurring issues and provide long-term solutions. ·        Provide high-level support to business and operation teams, offering clear solutions and guidance to resolve issues. ·        Create and maintain comprehensive technical documentation on system configurations, integrations, and detailed troubleshooting guidelines to efficiently resolve issues. Requirements Requirements ·        Minimum of 3 years in technical support, with preferable experience in enterprise systems or loyalty platforms. ·        Proficient in system administration, troubleshooting software applications, and working with APIs and databases ·        Strong analytical skills for diagnosing and resolving complex technical issues. ·        Capable of utilizing monitoring tools like Graylog, Elastic Search; for log analysis to identify potential issues and trends. ·        Experienced in analyzing system logs and configurations files with XML and JSON formats. ·        Medium knowledge in Microsoft SQL Server database, and able to debug SQL queries. ·        Good understanding of the structure of application built with C# .NET Core/.NET Framework and React.js ·        Excellent written and verbal communication skills to interact effectively with business, operations, and developers. ·        Basic knowledge of loyalty programs, rewards and redemption processes, and promotions management is desirable. ·        Bachelor’s degree in Computer Science, Information Technology, or related field.

Teaching trainer + translator + 3 years of experience in the field of electronics

Thmanyah, a company owned by the Saudi Research and Media Group (SRMG), has announced job openings for both men and women in various fields, including remote work opportunities and competitive benefits. Available Job Fields Administrative Roles Financial Roles Producer Roles Editor Roles Writer Roles Photographer Roles Engineering Roles Technical Roles Job Benefits Premium medical insurance covering employees and their families Unlimited paid leave Flexible remote work from anywhere and at any time 100% coverage of technical needs Annual vacation bonus of 5,000 SAR About Thmanyah Company Thmanyah was established in 2016 as a Saudi company specializing in digital content production, including podcasts and documentary films. The Saudi Research and Media Group acquired 51% of the company as part of the Kingdom's vision to support local content and develop the digital media sector. How to Apply

Key Responsibilities Inventory Management: Monitor and control stock levels to ensure accurate inventory records and timely replenishment. Warehouse Operations: Oversee the receipt, storage, and dispatch of goods, ensuring adherence to company policies and procedures. Team Supervision: Lead and coordinate warehouse staff, providing guidance and support to ensure efficient operations. Wuzzuf Safety Compliance: Ensure that all warehouse activities comply with health and safety regulations, maintaining a safe working environment. Reporting: Prepare and maintain accurate records and reports related to warehouse activities and inventory levels. Qualifications & Requirements Education: A bachelor's degree in logistics, supply chain management, business administration, or a related field. Wuzzuf Experience: Proven experience in warehouse management or inventory control, preferably within the food or retail industry. Technical Skills: Proficiency in ERP systems and Microsoft Office Suite; experience with warehouse management software is a plus. Wuzzuf Language Skills: Fluency in English; knowledge of Arabic is advantageous. Soft Skills: Strong organizational, communication, and leadership skills; ability to work under pressure and meet deadlines.

Key Responsibilities -Equipment Installation and Commissioning Responsible for the installation, commissioning, and configuration of electrical and instrumentation systems for new equipment, ensuring they meet production requirements. -Routine Maintenance and Troubleshooting Perform preventive and corrective maintenance on electrical and instrumentation equipment, promptly identify and resolve system issues to ensure continuous and safe production. -System Calibration and Testing Use standard testing instruments to calibrate equipment, ensuring accuracy and reliability. -Documentation and Reporting Maintain maintenance records and prepare fault analysis reports to support equipment management and improvement. -Safety and Compliance Follow all relevant safety regulations and operating procedures to ensure a safe working environment. Qualifications / Requirements Education: Technical diploma or degree in Electrical Engineering, Automation, Instrumentation, or a related field. Experience: At least 2 years of experience maintaining electrical and instrumentation equipment in an industrial environment. Technical Skills: Familiar with electrical control systems, PLCs, DCS, VFDs, and other instrumentation equipment operation and maintenance. Certifications: Relevant electrical or instrumentation certifications are preferred. Language and Communication: Good communication skills and ability to collaborate effectively with team members and other departments.

Key Responsibilities -Equipment Preparation and Setup Prepare and set up machines according to production requirements, ensuring proper operation. -Operation and Monitoring Operate machinery during production and continuously monitor performance to ensure efficiency and product quality. -Quality Inspection Regularly inspect produced products to ensure they meet quality standards and promptly address any defects. -Maintenance and Cleaning Perform daily equipment maintenance and cleaning to keep machines in good condition and reduce downtime. -Troubleshooting and Repairs Conduct basic troubleshooting and repair of equipment when issues arise, and coordinate with technicians if needed. -Record Keeping and Reporting Accurately record production data and machine performance, and report any abnormalities to supervisors. -Compliance with Safety Regulations Strictly follow operational procedures and safety standards to ensure personal and team safety. Qualifications / Requirements Education: Typically requires a high school diploma or vocational training; relevant technical certificates are a plus. Experience: At least 2 years of experience in machine operation or a related field. Skills: Familiarity with production processes and machinery; ability to use measuring tools (e.g., calipers, scales); good analytical and numerical skills. Physical Requirements: Good physical stamina and endurance to handle the demands of the job. Communication and Teamwork: Strong communication skills and the ability to work effectively in a team environment.