Customer Service

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA. Key Responsibilities: Handle contact center departments inbound and outbound calls including Sales and telemarketing calls. Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels. Act as a source of information for customers, collect customers feedback and enhance customer satisfaction. Contact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback , leads and handling their inquiries and complaints. Requirements Follow Company's Policies, and instructions, and maintain the company's equipment and prestigious image. Adhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadline. Answer contact center departments inbound calls, and serve the customer with the required services. Book, reschedule, and cancel experience bookings on behalf of customers and service providers. Sell events tickets through inbound, outbound calls, and all contact center departments channels. Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat and any other customer service channels. Handle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction. Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it. Make outbound research marketing and sales calls for our projects. Modify, review, upload, and remove merchants and DMCs experiences according to the business needs. Handle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full support. Maintain individuals Key performance Indicators (KPIS). Key Qualification: Diploma Degree or bachelor's degree. Fresh Graduates, 1-2 years of experience. Excellent communication skills. Good customer service skills. Good command of English and Arabic Languages. Good Computer skills.

Responsibilities: 1. Assist in developing and maintaining relationships with hotel, restaurant, and supermarket clients under the guidance of the sales supervisor. 2. Understand customer needs and provide timely feedback to the supervisor. 3. Actively participate in market promotion activities targeting the hotel, restaurant, and supermarket industries in accordance with sales strategies and plans4. Assist in identifying and developing new potential clients to expand the customer base. 5. Support the supervisor in analyzing customer needs, collecting customer feedback, and providing support for solutions. 6. Follow up on order processing, maintain communication with the supply chain team to ensure accurate and timely delivery of orders, and enhance customer satisfaction. Requirements: 1. 1-2 years of sales experience, preferably in the fresh supply chain or foodservice industry. 2. Basic knowledge of the fresh supply chain, foodservice, or retail industries, with some understanding of food ingredient distribution. 3. Strong communication skills, capable of conducting basic business discussions with hotel, restaurant, and supermarket clients and accurately conveying information. 4. A team player who can collaborate with colleagues to achieve sales goals. 5. Responsible and detail-oriented, with the ability to work under pressure and thrive in a fast-paced environment. 6. Basic proficiency in Chinese, English, and Arabic. Experience in hotel supplies sales or food ingredient distribution sales is preferred.

Responsibilities: 1. Communicate and coordinate daily with cross-functional teams to ensure timely execution of tasks and projects. 2. Track, follow up, and report on operational workflows, KPIs, and deadlines. 3. Collect and analyze operational data using Excel; generate accurate and actionable reports. 4. Assist in preparing reports, presentations, and business documents in Chinese and English. 5. Identify inefficiencies and recommend improvements in processes and systems. 6. Support logistics, procurement, and inventory tracking as needed. 7. Translate and interpret between Chinese and English when necessary for operations-related tasks. Qualification: 1. Fluent in Chinese (Mandarin) and Native in Arabic. 2. Advanced Excel skills (pivot tables, VLOOKUP, formulas, charts). 3. Solid understanding of data analysis and operational reporting. 4. Excellent organizational and follow-up skills. 5. Strong communication skills, both written and verbal. 6. Ability to work independently and in a fast-paced team environment. 7. Must be currently based in Saudi Arabia.

Responsibilities: 1. Sales Target Management: Break down the sales team's business objectives, clarify and define key sales metrics that impact the achievement of business goals, establish a target management system, and manage the sales team's daily, weekly, and monthly sales targets through data tools and process mechanisms. 2. Sales Strategy Development: Identify business growth opportunities through operational analysis and market research, and formulate sales strategies and frontline execution plans. 3. Project Management: Ensure the effective implementation of critical business initiatives through efficient project management, assess the feasibility and risks of the sales team meeting targets, and mobilize resources from cross-functional teams to support goal achievement. 4. Sales Efficiency Management: Possess in-depth understanding of the entire sales process, identify key pain points, and improve sales efficiency through SOP development and optimization, tool development, and collaboration with product and R&D teams. Requirements: 1. Bachelor's degree or higher. 2. Experience in retail industry operations. 3. Strong data analysis skills, sharp market insight, clear logical thinking, and the ability to identify trends and develop strategies. 4. Fluency in both English and Chinese as working languages, with strong English reading and writing skills. 5. Familiarity with the Saudi market is preferred. Salary: SAR 8,000+, depending on experience

The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies. Responsibilities: Operate as the primary point of contact for key account stakeholders Develop a trusted advisory relationship with accounts, customer stakeholders and internal partners Prepare and guarantee monthly, quarterly and annual sales forecasts Requirements: Bachelor's degree or equivalent experience in Business 3+ years' of relevant work experience Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Excellent written and verbal communication skills Salary: SAR 9000+, depends on experience We are looking for some one who has the minset of startup compnaies has the ability of market We are seeking a candidate who possesses a startup mindset—someone who is adaptable, proactive, and comfortable working in fast-paced, dynamic environments. The ideal candidate will have a strong ability to market new products, explore untapped opportunities, and develop innovative go-to-market strategies.new products and has stratgic thinking.

Job Responsibilities: 1. Develop and maintain supplier networks, ensuring fresh, high-quality, and cost-effective in Frozen, Sauces, Spices& Condiments Fruits & Vegetables, Bakery, Rice, Pasta, Noodels, Dairy, Egg, Oil, Cheese, Fresh Seafood, Fresh Chicken, Fresh Meat, Packed& Canned Food procurement. 2. Manage inventory and shelf life to reduce waste and improve turnover. 3. Plan and execute procurement based on client needs, ensuring timely and stable supply. 4. Oversee product operations, including listings, descriptions, promotions, and quality updates. 5. Optimize costs and enhance profit margins through negotiation and process improvements. Requirements: 1. B2B foodservice procurement experience in Riyadh, familiar with hotel, restaurant, and supermarket needs. 2. Knowledge of Riyadh’s key wholesale markets and local supply chains. 3. have 1+ years of fruit and vegetable procurement experience. 4. Strong market insight, cost control, negotiation, and supplier management skills. 5. Proficiency in English and Arabic for daily communication. Salary: SAR 9000+ Per Month, depends on experience