Waiter

Description

Roles & Responsibilities PURPOSE OF DUTY: Responsible for taking orders and serving food and beverages to guests. Playing an important role in guest satisfaction as they are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems. JOB DUTIES AND RESPONSIBILITIES: OPERATION: Has a good knowledge of menu and presentation standards. Provide excellent customer services Always strive towards best customer satisfaction Greet customers and present menus Make suggestions based on their recommendations Take and serve food/drinks orders following the sequence of service Up-sell when appropriate Arrange table settings Always keep tables clean and tidy Check products for quality Deliver checks and collect payments Cooperate and communicate with all serving and kitchen staff Adhere to all relevant health department rules/regulations and all customer service guidelines To observe the Company s rules and procedures and carry out any reasonable request made by their Manager, Supervisor, or the Duty Manager. ADMINISTRATION: To permanently follow SOP s, manual and recipes Ensures compliance with food handling and sanitation standards. Follows proper handling and right temperature of all food products. Ensures all equipment in FOH is properly maintained and in working order in accordance with local Health department. Ensure proper grooming and hygiene standards To be aware of your responsibilities in respect of Health and Safety at Work, following all procedures in this respect and reporting to management any hazardous situation or accident. To attend training sessions and team meetings as required and to be involved and contribute to these. COMMUNICATION: To ensure and efficient communication in FOH/BOH To attend daily team briefing To communicate in a transparent, efficient, and proactive manner through communication tools Display exceptional behavior to create a positive work environment, and demonstrating a dedicated and professional approach to management Improves operations by communicating and assisting individuals to understand needs, providing guidance, feedback, and individual coaching when needed. FINANCE: To ensure that operational standards are consistently followed GUESTS RELATION: Maintain and install strong recognition for regular guests Create and built strong recognition for new guests HR & TRAINING: Properly communicate sensitive and serious issues to appropriate people To act as a mentor for new joiners Train & Coach Commis/ runner Attend internal & External seminar, training, product demonstration ","requirements":" JOB ROLE SPECIFICATIONS: Qualifications: Essential Excellent guest service skill. Good knowledge of food and beverage service. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. POS Software knowledge Desirable Health & Safety Certification level 1 Experience: Essential 2-3 years in similar role Desirable Previous experience in similar operation type Skills: Essential English Speaking Software system Desirable Arabic Speaking