Senior Database Administrator

Join Qiddiya Investment Company as a Manager - Smart Park Management System, where you will lead the development and implementation of cutting-edge technology solutions to enhance guest experiences and operational efficiency in our park. Your expertise in smart systems will be vital in creating a seamless integration of technology and services across the park's various offerings. In this role, you will oversee the Smart Park Management System (SPMS), ensuring that it meets the operational needs of the park while providing a user-friendly experience for guests and staff. You will collaborate with various stakeholders, including IT, operations, and guest services, to ensure a cohesive approach to park management. Responsibilities Lead the design, development, and deployment of SPMS, ensuring alignment with park operations and guest experience objectives. Collaborate with the IT Business Relations team to understand business requirements and participate in solution identification and tender processes. Conduct workshops with business users, vendors, and the MSI to translate park operations needs into detailed application designs. Oversee the implementation of SPMS features such as ride performance metrics, live downtime reporting, training management, and guest engagement tools. Ensure seamless integration of SPMS with other systems, such as ticketing, CRM, Park Experience systems. POS, and HR applications. Act as the primary point of contact for SPMS-related IT applications, ensuring alignment with business and operational objectives. Partner with park operations teams, ride operators, and supervisors to ensure SPMS functionalities meet their needs, including incident management, access control, and performance tracking. Provide subject matter expertise on SPMS functionalities and workflows, guiding stakeholders in optimizing processes and enhancing park management. Oversee Level 2 support for SPMS applications, ensuring timely resolution of issues and minimizing disruptions to park operations. Coordinate with vendors to address Level 3 support cases and maintain system performance. Monitor SPMS application performance, identifying and implementing improvements to enhance park efficiency and guest experiences. Manage a small team of specialists focused on SPMS applications, providing guidance, mentorship, and technical expertise. Requirements • A Bachelor's degree or equivalent qualifications in Information Technology or a related discipline. • A minimum of 6 years of experience in IT application design, delivery, and support, particularly in park management systems or analogous technologies. • Practical experience with SPMS functionalities, including ride operations, access control, incident management, and training systems.

Responsibilities: 1. Handle customer inquiries and support (pre-sale and after-sale) through hotline and other channels. 2. Assist merchants with stock replenishment and follow up on orders. 3. Support sales activities and maintain strong relationships with merchants. 4. Assist with other daily operational tasks as needed. Requirements： 1. Fluent in Arabic and English 2. Basic knowledge of everyday products, vegetables, and meats 3. Passion for customer service and helping others 4. Willingness to work shifts and on holidays

Responsibilities: 1. Communicate and coordinate daily with cross-functional teams to ensure timely execution of tasks and projects. 2. Track, follow up, and report on operational workflows, KPIs, and deadlines. 3. Collect and analyze operational data using Excel; generate accurate and actionable reports. 4. Assist in preparing reports, presentations, and business documents in Chinese and English. 5. Identify inefficiencies and recommend improvements in processes and systems. 6. Support logistics, procurement, and inventory tracking as needed. 7. Translate and interpret between Chinese and English when necessary for operations-related tasks. Qualification: 1. Fluent in Chinese (Mandarin) and Native in Arabic. 2. Advanced Excel skills (pivot tables, VLOOKUP, formulas, charts). 3. Solid understanding of data analysis and operational reporting. 4. Excellent organizational and follow-up skills. 5. Strong communication skills, both written and verbal. 6. Ability to work independently and in a fast-paced team environment. 7. Must be currently based in Saudi Arabia.

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**Responsibilities: **  - Identify network vulnerabilities.  - Develop and implement cybersecurity plans per SAMA’s framework.  - Monitor network usage for policy compliance.  - Track emerging cyber threats.  - Conduct penetration testing.  - Collaborate with IT to enhance security.  - Document breaches and assess damage.  - Train staff on security best practices.  - Submit SAMA-required self-assessment reports.  - Establish data governance policies.  - Expand governance frameworks company-wide.  - Coordinate cross-departmental data governance.  - Prioritize and implement data governance initiatives.  - Customize regulatory policies as needed.  - Engage stakeholders to improve data quality.  - Monitor and enhance customer data for reporting/analytics.  - Ensure data source availability.  - Submit SAMA reports on time.    Requirements - Saudi national.  - Bachelor’s in computer science or IT.  - 3–5 years in cybersecurity.  - Knowledge of SAMA’s cybersecurity framework.  - Leadership and communication skills.  - Fluency in Arabic and English.  Benefits TBD

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