Receptionist (Casual Dining - Permanent)

Job Title: Waiter / Waitress Location: Riyadh, Kingdom of Saudi Arabia Salary: SR 5,000/month (Tax-Free) Join a Prestigious International Café Brand A leading international café brand known for its elegant yet approachable dining experience is seeking experienced Waiters to join its thriving team in Riyadh, KSA. This is an exciting opportunity for hospitality professionals who excel in high-volume, fast-paced environments and are passionate about delivering exceptional guest service. Key Responsibilities: Provide warm, attentive, and knowledgeable service to every guest. Efficiently manage a busy section, ensuring quick turnaround and consistent quality. Possess in-depth knowledge of the menu, including ingredients and daily specials. Communicate effectively with kitchen and bar staff to ensure smooth service flow. Maintain cleanliness and organisation in all service areas. Resolve guest concerns professionally and promptly. Contribute to a positive team environment and assist with onboarding new colleagues as required. Requirements Qualifications: Minimum 2–3 years’ experience in a high-volume casual dining or premium café setting. Strong interpersonal and communication skills. Fluency in English; additional languages are advantageous. Excellent contactable references Detail-oriented with a focus on guest satisfaction. Energetic, motivated, and a team player. Willing to relocate to Riyadh, KSA. Benefits What We Offer: Tax-free monthly salary of SR5,000 + service charge & gratuities Company-provided shared accommodation and transportation to and from work Comprehensive medical insurance. Uniforms supplied by the employer. Flights to and from Riyadh covered. 6+ month contract / renewable opportunities. Supportive and professional work culture in a globally respected brand. Elevate your career in hospitality by joining a team that values quality, care, and a commitment to excellence.

Join one of MENA’s fastest-growing AI-powered SaaS startups, backed by the region’s most respected investors and recognized by the World Economic Forum as one of the top promising companies. At Lucidya, we’re revolutionizing how businesses understand and engage with their Arabic-speaking customers using cutting-edge AI and big data technologies. Now’s your chance to be part of something big, to shape the future of digital customer experiences in the region, right from the heart of Riyadh. About the Role: We’re looking for a sharp, curious, and culturally attuned Digital Insights Analyst to focus on a single, high-impact client account. You’ll dive deep into data to uncover trends, measure campaign performance, and provide actionable insights to senior decision-makers - primarily Social Media and CX Directors. This project-based role offers you the space to specialize and focus your full attention on a single client, without the distractions of multiple projects. You’ll play a direct role in helping brands refine their social strategies and better connect with their audiences. What You’ll Do: Track and analyze social media post performance across platforms. Spot trends, hashtags, and cultural shifts relevant to the brand. Monitor mentions and conversations for brand reputation insights. Translate numbers into stories - create impactful reports with clear takeaways and next steps. Provide feedback to content teams based on data-driven analysis. Ensure quality across all reporting - proofreading, consistency checks, and accuracy reviews. Collaborate with internal stakeholders to support marketing, sales, and client requests with high-quality insights. Requirements What You Bring: Saudi nationality (required). 2+ years experience in social media, digital marketing, or analytics roles. Strong analytical thinking and a love for digging into data. Passion for social media, pop culture, and how people engage online. Understand the nuances of Arabic-speaking digital audiences. Are up to date with influencer and trend dynamics in the GCC region. Clear and confident communicator - comfortable presenting insights to senior teams. Detail-obsessed and committed to high standards of accuracy. Ability to give and receive constructive feedback. Excellent writing and reporting skills. Time management and independence - you know how to meet deadlines and manage priorities. A collaborative mindset - you’re not just a numbers person, you’re a team player. Why Join Lucidya? Work with a regionally celebrated tech company that’s reshaping customer experience. Join a mission-driven team working at the intersection of AI, data, and human behavior. Gain exposure to top-tier brands and national-scale initiatives. Be part of a supportive, fast-paced, and learning-focused environment. Ready to use your insights to make real impact? Apply now 

Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps). Provide helpful and relevant information to ensure a positive customer experience. Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements. Demonstrate in-depth knowledge of products or services to confidently address customer queries. Resolve customer complaints and issues promptly, ensuring customer satisfaction. Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty. Leverage customer service skills to maximize the value of each customer interaction. Apply all acquired skills from company trainings Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation. Escalate unresolved issues or concerns to the Team Leader for resolution. Ensure the confidentiality of client and customer data. Follow company policies and procedures diligently. Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting. Actively participate in individual and team training or meetings to maintain up-to-date knowledge. Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours. Perform any additional duties assigned, in alignment with the role’s scope. Requirements Bachelor’s degree in Business Administration, Marketing, or a related field (preferred). Native Arabic speaker with fluent English (written and spoken). 2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys). Proficient in CRM software and customer support tools, with strong computer literacy Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively. Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty. Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records. Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment. Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration. Commitment to confidentiality and adherence to company policies and procedures. Willingness to participate in ongoing training and development to maintain up-to-date knowledge.

Position: Group Reservations Manager (Restaurants) Location: Riyadh, Kingdom of Saudi Arabia Salary: SAR 15,000 per month Benefits: Annual flight ticket + All other entitlements as per Saudi labor law A leading hospitality group renowned for its collection of restaurants is seeking a highly organised and guest-focused Group Reservations Manager (Restaurants) to oversee the reservations function across all dining venues within the group. Based in Riyadh, this strategic role ensures efficient booking operations, high guest satisfaction, and optimal table utilisation. Key Responsibilities: Manage the central reservations office for the group’s restaurant portfolio, ensuring prompt, courteous, and accurate handling of all booking inquiries. Optimise table allocations to maximise covers and revenue, while preserving the guest experience. Coordinate closely with restaurant managers and hosts to ensure real-time communication and smooth guest flow. Maintain up-to-date records of guest preferences, VIPs, and special requests to support personalised service. Oversee the use and configuration of reservation platforms (e.g., SevenRooms, OpenTable, or similar). Generate daily, weekly, and monthly reports on reservations performance and no-show trends. Lead, train, and develop the reservations team to uphold brand standards in service and communication. Manage group bookings, private events, and special occasions in collaboration with the F&B and events teams. Address guest concerns and feedback with professionalism and care. Requirements Minimum of 3–5 years’ experience in a similar reservations management role, preferably within luxury or fine dining restaurants. Strong command of restaurant reservation systems and CRM platforms. Excellent communication skills in English; Arabic is an advantage. Proven leadership abilities and a detail-oriented, service-driven mindset. Able to multitask and thrive in a fast-paced hospitality environment. Bachelor’s degree in Hospitality Management or a related field is preferred. Benefits Competitive monthly salary of SAR 15,000 Live Out arrangement Annual flight ticket Benefits package as per Saudi labor law A collaborative work culture within a respected hospitality group Opportunities for professional development and career growth

●Managing end-to-end relationships and performance for our merchants. ● Coach merchants to grow their business by partnering with them on goal development and providing tailored and structured recommendations to achieve those goals. performance for our merchants. ● Manage the successful handling of new clients, maintain existing customers, negotiate renewal and upsell conversations, and proactively mitigate churn, improve existing processes for merchant onboarding, growth, and management.  ● Meet with clients regularly to establish strong relationships and inspire them to improve and strengthen their adoption to Salla.  ● Work closely with sales, product, and engineering teams to share customer feedback and journeys, deliver outstanding client experiences, and have a direct impact on building our customer-centric culture at Salla.  ● Identify areas for improvement, including opportunities for product adoption and implementing new Salla features, and recommend ways to best utilize Salla's solutions.  ● Keep project timelines updated, monitoring deadlines each week and making adjustments as needed.  ● Schedule resources needed (design, dev, consulting) and manage resource relationships efficiently.  ● Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.  ● Working cross-functionally with the business, operations, marketing, product and tech teams.  ● Additional tasks based on assigned projects or job requirements. Requirements ● Bachelor’s degree in Business Administration, MIS, Computer Science, IT, or related field. ● +2 years of experience in Account Management at an e-commerce/ SaaS company. ● Advanced communication and negotiation skills ● Experience in Customer Relation Management ● Up-to date understanding of new technologies ● Satisfactory problem-solving skills to help resolve customer complaints or needs

Senior/VIP Waiter Location: Riyadh, Saudi Arabia Salary: SR 9,000 per month Contract Type: Permanent (Live-In) Job Overview: A refined hospitality establishment soon opening in Riyadh is seeking experienced and professional Senior/VIP Waiters to deliver exceptional service to our high-profile and VIP clientele. The successful candidate will exhibit impeccable etiquette, excellent service standards, and attention to detail in providing memorable dining experiences. Key Responsibilities: Provide personalised, attentive, and sophisticated service to VIP guests. Manage and anticipate guest needs, maintaining discretion and professionalism. Ensure flawless table setup, presentation, and impeccable service standards at all times. Guide guests through menus, making thoughtful recommendations, and demonstrating comprehensive knowledge of food and beverages, especially Mediterranean cuisine. Communicate effectively with kitchen and management staff to ensure seamless dining experiences. Handle guest inquiries and complaints professionally, ensuring swift resolution and guest satisfaction. Requirements Qualifications and Experience: Minimum of 3-5 years’ experience as a Senior or VIP Waiter in luxury dining or five-star hospitality settings. Exceptional communication skills, refined etiquette, and polished presentation. Proven experience managing VIP clientele with discretion and professionalism. Strong knowledge of fine dining standards, menu items, and Mediterranean cuisine. Fluency in English required; proficiency in Arabic and other languages advantageous. Benefits What We Offer: Competitive monthly salary of SR 9,000. Opportunities for professional growth within a prestigious hospitality brand. Comprehensive training and a supportive work environment. Opportunity to work with an international team dedicated to excellence. Join our esteemed team and contribute to providing exceptional hospitality experiences.