Senior Account Manager

  Job Summary: The Customer Success Manager is a key role within the Customer Success Department, responsible for ensuring customers achieve their desired outcomes while using the company’s products or services. The CSM acts as a trusted advisor, building strong relationships with customers, driving product adoption, and ensuring customer satisfaction and retention. This role requires a proactive, strategic, and customer-focused individual who can balance relationship management with data-driven insights to deliver exceptional customer experiences. Key Responsibilities: 1. Customer Relationship Management: Build and maintain strong, long-term relationships with assigned customers, serving as their primary point of contact. Understand customer goals, challenges, and success metrics to provide tailored guidance and support. Conduct regular check-ins, business reviews, and strategic meetings to ensure customer satisfaction and alignment with their objectives. 2. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring a smooth transition and quick time-to-value. Drive product adoption by educating customers on features, best practices, and use cases that align with their goals. Monitor customer usage and engagement to identify opportunities for increased adoption and value realization. 3. Retention and Expansion: Proactively identify at-risk customers and develop action plans to mitigate churn. Collaborate with the Sales team to identify upsell and cross-sell opportunities, contributing to revenue growth. Ensure high renewal rates by delivering consistent value and addressing customer concerns promptly. 4. Customer Advocacy: Act as the voice of the customer within the organization, sharing feedback and insights with Operation, Marketing, and Sales teams. Advocate for customers’ needs and priorities, ensuring their success is at the forefront of company initiatives. Encourage satisfied customers to participate in case studies, testimonials, and referrals. 5. Data-Driven Insights and Reporting: Track and analyze customer health metrics, such as product usage, support tickets, and satisfaction scores. Provide regular reports on customer success metrics, including retention rates, churn risk, and expansion opportunities. Use data to identify trends, risks, and opportunities for improving the customer experience. 6. Continuous Improvement: Stay up-to-date on industry trends, product updates, and best practices in customer success. Contribute to the development of customer success resources, such as playbooks, training materials, and knowledge base articles. Participate in cross-functional projects to improve processes, tools, and strategies for customer success. Qualifications: *Education: Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred but not required). Experience 3-5 years of experience in customer success, account management, or a related role. Experience in SaaS, technology, or a subscription-based business model is highly desirable. *Skills: Exceptional communication, presentation, and interpersonal skills. Strong problem-solving and strategic thinking abilities. Proficiency with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango). Ability to analyze data and translate insights into actionable strategies. Project management and organizational skills to manage multiple customer accounts effectively.

The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies. Responsibilities: Operate as the primary point of contact for key account stakeholders Develop a trusted advisory relationship with accounts, customer stakeholders and internal partners Prepare and guarantee monthly, quarterly and annual sales forecasts Requirements: Bachelor's degree or equivalent experience in Business 3+ years' of relevant work experience Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Excellent written and verbal communication skills Salary: SAR 9000+, depends on experience We are looking for some one who has the minset of startup compnaies has the ability of market We are seeking a candidate who possesses a startup mindset—someone who is adaptable, proactive, and comfortable working in fast-paced, dynamic environments. The ideal candidate will have a strong ability to market new products, explore untapped opportunities, and develop innovative go-to-market strategies.new products and has stratgic thinking.

Teaching trainer + translator + 3 years of experience in the field of electronics

Job Description We are seeking an enthusiastic and detail-oriented Graduate Engineer - Mechanical to join our innovative team in Riyadh, Saudi Arabia. This exciting opportunity offers a supportive environment for a recent graduate to develop their skills and contribute to cutting-edge mechanical engineering projects. Assist in conducting engineering design under the supervision of experienced engineers Create designs, calculations, sketches, diagrams, schematic drawings, and final working drawings Collect and analyze data to support engineering projects and decision-making processes Utilize computer software to solve basic engineering problems and improve design efficiency Collaborate with cross-functional teams to develop and implement mechanical solutions Participate in project planning and execution, adhering to agreed-upon budgets and schedules Contribute to the continuous improvement of engineering processes and methodologies Prepare technical reports and presentations to communicate project progress and results Stay updated on industry trends and emerging technologies in mechanical engineering Qualifications Bachelor's degree in Mechanical Engineering from an accredited institution Proficiency in English (written and spoken) is essential Strong analytical and problem-solving skills with attention to detail Exposure to CAD software, such as AutoCAD or SolidWorks Familiarity with computer software for solving engineering problems Excellent written and verbal communication skills Ability to work collaboratively in a team environment Strong organizational skills and ability to manage multiple tasks efficiently Knowledge of mechanical engineering principles and practices Enthusiasm for learning and applying new technologies in the field Ability to work under supervision and follow established procedures Willingness to take initiative and contribute innovative ideas

Job Description We are seeking a visionary and detail-oriented Urban Planner to join our team in Riyadh, Saudi Arabia. As an Urban Planner, you will play a crucial role in shaping the future of our rapidly growing city, contributing to sustainable development and innovative urban design solutions. Develop comprehensive urban plans and strategies that address the unique challenges and opportunities of Riyadh's urban landscape Conduct in-depth research and analysis on urban trends, demographics, and environmental factors to inform planning decisions Collaborate with cross-functional teams, including architects, engineers, and environmental specialists, to create integrated urban development proposals Prepare and present detailed reports, plans, and recommendations to stakeholders, including government officials and community members Analyze and interpret complex data sets to support evidence-based planning decisions Participate in public engagement processes, facilitating community workshops and gathering input from diverse stakeholders Ensure compliance with local, regional, and national planning regulations and policies Contribute to the development of sustainable and resilient urban design solutions that enhance quality of life for residents Utilize GIS and other mapping tools to create visual representations of urban plans and proposals Stay updated on best practices in urban planning and sustainable development, incorporating innovative approaches into your work Qualifications Bachelor's degree in Urban Planning, Urban Design, or a related field; Master's degree preferred Proven experience in urban planning, with a focus on sustainable development and innovative design solutions Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable plans Proficiency in GIS software and mapping tools In-depth knowledge of urban planning principles, zoning regulations, and land use policies Excellent project management skills, with the ability to handle multiple projects simultaneously Outstanding written and verbal communication skills, with the ability to present complex ideas clearly to diverse audiences Collaborative mindset and ability to work effectively in cross-functional teams Passion for creating livable, resilient communities and improving urban environments Familiarity with Saudi Arabian urban planning regulations and cultural considerations is a plus Fluency in English required; proficiency in Arabic is highly desirable

Job Description We are seeking a detail-oriented and innovative Site Engineer to join our dynamic team in Riyadh, Saudi Arabia. As a Site Engineer, you will play a crucial role in overseeing construction projects, ensuring they are completed on time, within budget, and to the highest quality standards. Coordinate and supervise construction activities on-site, ensuring compliance with project specifications, safety regulations, and local building codes Perform engineering calculations, conduct tests, and analyze results to solve complex problems Collaborate with project managers, architects, and other stakeholders to ensure smooth project execution Develop and implement innovative solutions to overcome site-specific challenges Monitor project progress, prepare detailed reports, and communicate updates to senior management Ensure adherence to quality control standards and safety protocols throughout the construction process Review and interpret technical drawings, specifications, and other project documentation Manage resources efficiently, including materials, equipment, and labor Conduct site inspections and identify potential issues or improvements Assist in the preparation of project schedules, budgets, and cost estimates Qualifications Bachelor's degree in Civil Engineering or a related field Proven 15 years of experience as a Site Engineer in construction projects Strong knowledge of engineering principles, construction methods, and local building codes in Saudi Arabia Proficiency in relevant engineering software, such as AutoCAD and Civil 3D Excellent analytical and problem-solving skills with a keen eye for detail Ability to perform complex engineering calculations and interpret test results Strong project management skills, including resource allocation and scheduling Excellent communication and interpersonal skills for effective collaboration with diverse teams Demonstrated ability to work independently and make decisive decisions under pressure Safety-conscious with a thorough understanding of construction site safety protocols Physical stamina to work in challenging on-site conditions Fluency in English; knowledge of Arabic is a plus Familiarity with sustainable construction practices and LEED certification is desirable