Job Summary We are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions. Key Responsibilities •⁠ ⁠Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions. •⁠ ⁠Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems. •⁠ ⁠Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization. •⁠ ⁠Manage customizations, configurations, workflows, and plugins within Dynamics 365. •⁠ ⁠Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps. •⁠ ⁠Ensure high availability, scalability, and security of CRM & Billing systems. •⁠ ⁠Troubleshoot performance issues and oversee system upgrades and patches. •⁠ ⁠Work with DevOps teams for CI/CD pipeline automation and deployment management. •⁠ ⁠Ensure compliance with regulatory, security, and data protection standards. Requirements Qualifications & Skills •⁠ ⁠Bachelor's or Master's in Computer Science, Information Technology, or related field. •⁠ ⁠8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions. •⁠ ⁠Strong hands-on experience with C#, .NET, JavaScript, SQL Server, and Azure. •⁠ ⁠Knowledge of billing models, invoicing processes, and subscription management. •⁠ ⁠Experience with RESTful APIs, SOAP, and integration patterns. •⁠ ⁠Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices. •⁠ ⁠Strong problem-solving and leadership skills.