Customer Care Representative-Associate (For Saudi Nationals Only)

Who Are We❓ Step into the world of Mrsool—where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store. What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery—no matter how far or remote the location may be. But don’t just take our word for it—Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence. Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button. The Job in a Nutshell💡 We’re looking for someone who can be the go-to person for our vendors,from the moment they join us, all the way to making sure their operations run smoothly every day. As a Vendor Operations Coordinator , you’ll handle onboarding, training, and daily support for vendors on our delivery platform. You’ll also work closely with internal teams like Product, Account Management, and Support to make sure our vendors have everything they need to succeed. If you're eager to take on this rewarding opportunity, we’d love to hear from you. Apply today! What You Will Do💡 Own the full vendor onboarding journey, from app installation or device setup to live training sessions Deliver hands-on support to vendors facing issues with orders, app functionality, or technical glitches Collaborate with internal teams (Account Managers, Product, Support) to troubleshoot and resolve vendor pain points Monitor vendor performance and flag issues like high cancellation rates or delayed order handling Coordinate with cross-functional teams to implement operational fixes and ensure long-term improvements Maintain detailed tracking of vendor data using Excel or Google Sheets to support reporting and insights Act as a knowledge hub for vendors, helping them use the Mrsool Vendor Portal to manage menus, reports, and daily operations Requirements What Are We Looking For❓ You have at least 2 years of experience in operations, vendor support, or customer success, ideally in delivery, e-commerce, or tech You’re a natural problem-solver who doesn’t wait for instructions, you take initiative and get things done You’re great with people and can explain things clearly, both in Arabic and English You stay calm under pressure and know how to manage multiple tasks without dropping the ball You’re comfortable using Excel or Google Sheets to organize data, track performance, and build simple reports You’ve worked with tools like Salesforce, Jira, or other support systems, that’s a plus, not a must You’re organized, detail-oriented, and can juggle different priorities without losing focus You’re tech-savvy and enjoy helping others learn how to use apps and dashboards Benefits What We Offer You❗ Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.  Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles.  Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment. Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth. Working Hours: 5 days a week, 8 working hours and 1 hour lunch break.

Specialty Sales; Field Sales; GSP Management; Field/ Territory Sales; Supply Chain; Domestic/ Local Coverage for EG/ ER; Sales Calls; Customer Acquisition & Retention; Pre-Sales; Customer Proposal Creation; Pricing Proposal; Account Activation; Post-Sales; Competition Monitoring Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals. Participates/leads in the design, development and implementation of processes within area of expertise. Presentation Skills;Influencing & Persuasion Skills;Negotiation Skills;Written & Verbal Communication Skills;Networking Skills FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Inside Sales; Sales Outbound Calls; Find; Grow & Keep Customers; Lead Generation; Pricing Proposal; Account Activation; General Account Management; iSell Reporting Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. Influencing & Persuasion Skills; Written & Verbal Communication Skills; Team Working Skills;Interpersonal Skills; Microsoft Office & PC Skills FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Roles & Responsibilities · Minimum 3–5 years’ experience as a Sous Chef in hot kitchen operations with international cuisine, preferably in A La Carte outlets within 5 Star hotels. · Strong expertise in preparing meat, poultry, seafood, sauces, and daily specials to 5-star standards. · Ability to supervise, train, and support a small culinary team. · Creative approach to menu execution while maintaining consistency and quality. · Knowledge of food costing, inventory control, and kitchen hygiene standards. · Excellent understanding of HACCP, hygiene, and food safety practices. Desired Candidate Profile Culinary degree/diploma preferred. Education Diploma(Hotel Management), Bachelor of Hotel Management(Hotel Management) Nationality Indian

About the team: Careem Express operates in a high-intensity environment where each member leads efforts across Account Management, Business Development, and Planning, Sales all of which contribute to driving strategic growth. What you'll do: Account Management: Handling accounts and all their daily inquires. Generating Leads: Providing contacts to untapped business through cold callings/emails. Data Analysis: Analyzing Data to enhance decision making in terms of expansion, client experience, general enhancement. Sales: Pitching potential clients and propose Careem Express Value proposition. What you'll need: Saudi national Results-driven and proactive mindset with awesome organizing skills Proven ability to juggle multiple competing priorities and adjust with changing business needs Strong communication skills in Arabic and English (written and spoken) Coop training should be a graduation requirement by the university or college. GPA of 3.5 and higher

The Company: Almarai is the world’s largest vertically integrated dairy and the region’s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company ranked as #1 FMCG Brand in the MENA region and is market leader in all its categories across the GCC. Almarai currently employs over 40,000 employees servicing some 220,000 retail outlets across GCC, Egypt and Jordan and has reported net income of SAR 2.31 Billion on sales of SAR 20.97 Billion in 2024. For more details, please visit our website – www.almarai.com. About the Role: The Safety & Risk Manager is responsible to eliminate or reduce to an acceptable level risks to the business and its employees by employing internationally recognized standard, job hazard analysis (JHA), risk assessment system and procedure, and educational programs. Activities: Ensure fire fighting systems and equipment are maintained to ensure their suitability and fitness for use. Manage and monitor fire inspectors and the content and use of fire inspection checklists. Record and monitor accidents to identify trends and provide reports to concerned managers to prevent recurrence. Ensure fire-fighting team’s readiness for fire fighting activity and other emergencies. Conduct regular site hazards and risk inspection. Requirement: The potential candidates must meet the requirements mentioned below: NEBOSH (Level-3) International General Certificate (IGC) Minimum 5-8 years industrial health & safety experience with managing H&S team. Strong Interpersonal skills (Team Management, Strong Communication, Strong report writing skills and Analytical skills) Risk Assessment Permit to work system COSHH Program Fire Detection and Suppression System NFPA Standard H&S Auditing & Inspection Accident Investigation Good knowledge of local and international laws/standards ( NFPA, SBC, Saudi Civil Defense, MODON, HCIS) Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development, etc. This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.