Payment Getaways Operations Manager

Job Summary: The Tier 1 Application Support Team Lead oversees a team responsible for frontline support of banking applications. In this role, you’ll manage incident handling, coordinate with escalation teams, and ensure customer-impacting issues are resolved quickly and effectively. The role combines hands-on troubleshooting, leadership, and incident coordination. 🔹 Key Responsibilities: 🧑‍💼 Team Leadership & Coordination Supervise Tier 1 analysts to ensure proper shift coverage and ticket ownership. Assign and prioritize support tasks to align with SLA and business priorities. Mentor and develop team members with ongoing coaching and feedback. 🛠️ Application Support Operations Oversee first-level troubleshooting for core banking applications (e.g., Mobile Banking, Internet Banking, CRM, UPI). Assist team in resolving common issues: login failures, app crashes, session timeouts, payment errors, etc. Provide technical guidance and ensure quality in ticket resolution. 🚨 Incident Management Act as the first point of contact for incidents, ensuring they are logged, categorized, and prioritized correctly. Coordinate the response to high-impact or major incidents, including team notification, interim fixes, and communication updates. Ensure incident status updates are provided to stakeholders until resolution or escalation. Document incident timelines and assist with post-incident reviews or root cause summaries. Monitor ticket queues and alert back-end teams for recurring patterns or emerging issues. 🧾 Ticketing & Reporting Maintain high-quality records in the ticketing system (e.g., ServiceNow, Jira). Track and report on ticket metrics: SLA compliance, incident response times, first contact resolution (FCR). Recommend improvements based on recurring issue trends. 📚 Knowledge & Documentation Maintain team SOPs and troubleshooting guides for known issues. Review and update knowledge base articles regularly. Train new team members and ensure uniform standards across the team. Requirements Skills & Experience: 3+ years in IT/application support, with at least 1 year in a team lead role. Strong understanding of banking applications and end-user issue patterns. Experience handling technical incident workflows and escalation procedures. Excellent verbal/written communication and coordination skills. Basic knowledge of logs, SQL queries, or API issues is a plus. Able to remain calm and organized under pressure during incident response.

Job Description: Support the bank’s Micro and Small Business (MSB) lending operations by conducting thorough credit analysis of applications, ensuring sound credit decisions are made in line with the bank’s policies and risk appetite. The role involves detailed assessment of financials, business performance, compliance to credit criteria, and risk factors associated with MSB clients. KEY ACCOUNTABILITIES: Credit Evaluation & Risk Analysis Analyze credit metrics of MSB applicants. Conduct qualitative and quantitative assessments of clients' creditworthiness. Prepare and present credit assessment reports with recommendations to Senior Credit Specialist. Ensure all applications are assessed in line with internal credit policy, regulatory guidelines, and risk appetite. Policy & Compliance: Adhere to regulatory and internal credit policies, including Shariah requirements where applicable. Contribute to the continuous improvement of credit assessment tools and processes. Participate in internal audits, portfolio reviews, and risk reporting activities. Collaboration & Stakeholder Engagement Work closely with Sales, Product, and Operations teams to ensure alignment and data completeness. Liaise with external parties for documentation verification if needed. Provide feedback and recommendations for policy refinement based on field insights. FRAMEWORKS, BOUNDARIES, & DECISION MAKING AUTHORITY: Operates under the guidance of the Senior Specialist MSB Credit. Exercises delegated authority within agreed business objectives. Minimum Qualifications: University degree in a Business Discipline. Minimum Experience: Minimum 1-3 years of experience in Banking, or a Financial/Investment institution. Job-Specific Skills: Strong financial and credit analysis skills. Good knowledge of the English language Computer literacy Excel skills Analytical and conceptual thinking

Key Roles & Responsibilities Material Receipt & Verification Receive all incoming MEP and Civil materials, equipment, and consumables at site stores. Verify quantity, quality, and specifications against delivery notes, purchase orders, and approved material submittals. Check for damages, discrepancies, and expiry; raise inspection requests with QA/QC for approvals. Storage & Preservation Organize proper storage of materials with tagging, segregation, and protection as per manufacturer guidelines. Maintain safe storage conditions for sensitive MEP equipment (e.g., electrical panels, pumps, fire fighting equipment) and Civil materials (cement, steel, tiles, etc.). Ensure materials are preserved to avoid deterioration, moisture, or handling damage. Issuance & Inventory Control Issue materials to site teams only against approved requisitions and maintain proper records. Monitor consumption and maintain minimum stock levels to avoid shortages. Track tools, equipment, and consumables; maintain issue/return registers. Prevent misuse, pilferage, or wastage of materials. Documentation & ERP System Maintain GRN (Goods Receipt Note), MIR (Material Inspection Report), and issuance records in line with company procedures. Update stock registers and ERP system (if applicable) on real-time base. Support project accounts in reconciliation of material consumption vs. budget. Coordination & Compliance Coordinate with Procurement, QA/QC, and Execution teams for timely material availability Comply with KSA customs, logistics, and site-specific regulations for material handling Support periodic stock audits and reconciliation with finance/commercial teams. Provide material status reports to Project Manager and Planning Engineer Safety & Housekeeping Ensure safe handling, lifting, and storage practices for heavy/fragile materials. Keep stores area clean, organized, and compliant with HSE regulations. Conduct toolbox talks for helpers/workers on safe material handling.

Job Description We are seeking a detail-oriented and innovative Site Engineer to join our dynamic team in Riyadh, Saudi Arabia. As a Site Engineer, you will play a crucial role in overseeing construction projects, ensuring they are completed on time, within budget, and to the highest quality standards. Coordinate and supervise construction activities on-site, ensuring compliance with project specifications, safety regulations, and local building codes Perform engineering calculations, conduct tests, and analyze results to solve complex problems Collaborate with project managers, architects, and other stakeholders to ensure smooth project execution Develop and implement innovative solutions to overcome site-specific challenges Monitor project progress, prepare detailed reports, and communicate updates to senior management Ensure adherence to quality control standards and safety protocols throughout the construction process Review and interpret technical drawings, specifications, and other project documentation Manage resources efficiently, including materials, equipment, and labor Conduct site inspections and identify potential issues or improvements Assist in the preparation of project schedules, budgets, and cost estimates Qualifications Bachelor's degree in Civil Engineering or a related field Proven 15 years of experience as a Site Engineer in construction projects Strong knowledge of engineering principles, construction methods, and local building codes in Saudi Arabia Proficiency in relevant engineering software, such as AutoCAD and Civil 3D Excellent analytical and problem-solving skills with a keen eye for detail Ability to perform complex engineering calculations and interpret test results Strong project management skills, including resource allocation and scheduling Excellent communication and interpersonal skills for effective collaboration with diverse teams Demonstrated ability to work independently and make decisive decisions under pressure Safety-conscious with a thorough understanding of construction site safety protocols Physical stamina to work in challenging on-site conditions Fluency in English; knowledge of Arabic is a plus Familiarity with sustainable construction practices and LEED certification is desirable

Expeditor - Hospitality and Construction Logistics Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginningDHL Global Forwarding has an opening for a Expeditor - Hospitality and Construction Logistics in Riyadh, Saudi Arabia. Join us in connecting people and improving lives! In this Expeditor - Hospitality and Construction Logistics position Serve as the primary point of contact for hospitality clients and their procurement consultants Maintain proactive communication with clients, providing timely shipment updates, addressing concerns, and offering solutions Prepare and submit client quotations in coordination with pricing and operations teams Logistics Coordination & Shipment Management Develop and execute detailed logistics plans for FF&E and OS&E shipments across air, sea, and land Monitor shipment status and share regular tracking updates with clients Follow up with freight carriers, customs clearance teams, and internal stakeholders (Air Freight, Ocean Freight, SABER, Transportation, etc.) to ensure timely movement and delivery Coordinate last-mile delivery with site operation team for smooth on-site delivery Purchase Order & Vendor Management Track and manage client purchase orders from procurement to delivery Liaise with procurement consultants and suppliers to ensure accuracy and readiness of goods Manage relationships with logistics vendors and service providers to ensure quality service and cost control Resolve supplier or carrier-related issues in a timely manner Billing & Collections Ensure timely billing and invoicing for services provided. Coordinate with the credit department for payment follow-ups and collections. Customer Service & Problem Solving Ensure high standards of customer service by maintaining responsiveness and professionalism. Take ownership of customer issues and drive resolution with internal and external teams. Make real-time decisions to adapt to changing circumstances on the ground. · Practical knowledge of FF&E and OS&E logistics · Excellent interpersonal and stakeholder coordination abilities · Ability to manage multiple priorities and make on-the-spot decisions · Situational adaptability and proactive problem solving · Acts responsibly. Can be counted on to keep commitments · Provides both verbal and written information in a timely, clear and concise manner. Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive Make real-time decisions to adapt plans and resources as needed based on project dynamics. Ensure service continuity and client satisfaction despite changing conditions or unforeseen issues Now, here is what we need from you! Education Level Bachelor’s degree in Logistics, Supply Chain Management, or International Business. Experience Level · Minimum 5 years of experience in freight forwarding industry · Strong understanding of hospitality logistics, import/export rules, and clearance processes. · Advanced skills in Excel, ERP/CRM systems, and freight tracking tools. Excellent interpersonal, negotiation, and problem-solving abilities We offer: Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career development Competitive salary

Air Freight Specialist Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning Who gives cargo its airtime? You do. Grab this unique opportunity to join the best Freight forward company. DHL has an opening for a Air Freight Specialist in Riyadh, Saudi Arabia. Join us in connecting people and improving lives! In this Air Freight Specialist position Execute AFR Ops/CS plans and processes to provide air freight forwarding for internal and external customers Assess and interpret to provide requirements of freight control center, and to support and provide operations team with the required details, information and instructions for operational performance Implement freight administration in providing allocation and reservations of freight on planned line haul and flights required for hub and operations performance Participate to develop and execute plans for air freight products in areas such as perishables, pharmaceutical, aviation, etc. Develop opportunities to expand business with new clients and continuously improve in-house customer services Maintain close business relationship with existing clients, conduct customer visits and achieve a desired level of customer retention Track account performances and provide monthly reports to management Execute pricing strategy and respond to pricing enquiries in an efficient and competitive manner Conduct day-to-day shipment documentation for freight forwarding, assist in development of shipping tenders and ensure on-time submission on relevant documents Identify opportunities to enhance air freight productivity, and efficient resource allocation and utilization Analyze and provide input for processes and design systems to enhance service quality Study and resolve issues in day-to-day delivery and implement practices for AFR Ops/CS focusing on increasing effectiveness and efficiency In area of AFR product: Create or confirm transport orders, perform bookings, and optimize booking Prepare, control, and distribute all required Import/Export documents Identify performance issues of suppliers, and propose solutions to improve performance Update Customs shipment information and physical status, resolve customer issues and incidents Now, here is what we need from you! Bachelor’s Degree or equivalent experience/qualification More than 4 years of work experience We offer: Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career development Competitive salary