Customer Service

Job Description Roles & Responsibilities Exciting Customer Service Opportunities for Saudi Nationals!( Subject to Contract Award) Are you passionate about delivering exceptional service and ready to grow your career with a global leader? Serco is looking for talented Saudi Nationals to join our Customer Service Talent Pool for upcoming roles across the Kingdom of Saudi Arabia. With over 4,500 team members in the Middle East, we’re committed to building futures and supporting national development. Desired Candidate Profile Express your interest today and take the first step toward a rewarding career with Serco. Employment Type Full Time Company Industry Facilities Management Department / Functional Area Administration

Job Title: Waiter / Waitress Location: Riyadh, Kingdom of Saudi Arabia Salary: SR 5,000/month (Tax-Free) Join a Prestigious International Café Brand A leading international café brand known for its elegant yet approachable dining experience is seeking experienced Waiters to join its thriving team in Riyadh, KSA. This is an exciting opportunity for hospitality professionals who excel in high-volume, fast-paced environments and are passionate about delivering exceptional guest service. Key Responsibilities: Provide warm, attentive, and knowledgeable service to every guest. Efficiently manage a busy section, ensuring quick turnaround and consistent quality. Possess in-depth knowledge of the menu, including ingredients and daily specials. Communicate effectively with kitchen and bar staff to ensure smooth service flow. Maintain cleanliness and organisation in all service areas. Resolve guest concerns professionally and promptly. Contribute to a positive team environment and assist with onboarding new colleagues as required. Requirements Qualifications: Minimum 2–3 years’ experience in a high-volume casual dining or premium café setting. Strong interpersonal and communication skills. Fluency in English; additional languages are advantageous. Excellent contactable references Detail-oriented with a focus on guest satisfaction. Energetic, motivated, and a team player. Willing to relocate to Riyadh, KSA. Benefits What We Offer: Tax-free monthly salary of SR5,000 + service charge & gratuities Company-provided shared accommodation and transportation to and from work Comprehensive medical insurance. Uniforms supplied by the employer. Flights to and from Riyadh covered. 6+ month contract / renewable opportunities. Supportive and professional work culture in a globally respected brand. Elevate your career in hospitality by joining a team that values quality, care, and a commitment to excellence.

Air Freight Specialist Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning Who gives cargo its airtime? You do. Grab this unique opportunity to join the best Freight forward company. DHL has an opening for a Air Freight Specialist in Riyadh, Saudi Arabia. Join us in connecting people and improving lives! In this Air Freight Specialist position Execute AFR Ops/CS plans and processes to provide air freight forwarding for internal and external customers Assess and interpret to provide requirements of freight control center, and to support and provide operations team with the required details, information and instructions for operational performance Implement freight administration in providing allocation and reservations of freight on planned line haul and flights required for hub and operations performance Participate to develop and execute plans for air freight products in areas such as perishables, pharmaceutical, aviation, etc. Develop opportunities to expand business with new clients and continuously improve in-house customer services Maintain close business relationship with existing clients, conduct customer visits and achieve a desired level of customer retention Track account performances and provide monthly reports to management Execute pricing strategy and respond to pricing enquiries in an efficient and competitive manner Conduct day-to-day shipment documentation for freight forwarding, assist in development of shipping tenders and ensure on-time submission on relevant documents Identify opportunities to enhance air freight productivity, and efficient resource allocation and utilization Analyze and provide input for processes and design systems to enhance service quality Study and resolve issues in day-to-day delivery and implement practices for AFR Ops/CS focusing on increasing effectiveness and efficiency In area of AFR product: Create or confirm transport orders, perform bookings, and optimize booking Prepare, control, and distribute all required Import/Export documents Identify performance issues of suppliers, and propose solutions to improve performance Update Customs shipment information and physical status, resolve customer issues and incidents Now, here is what we need from you! Bachelor’s Degree or equivalent experience/qualification More than 4 years of work experience We offer: Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career development Competitive salary

JOB DESCRIPTION An IT Supervisor will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. What will I be doing? As the IT Supervisor, you will be responsible for performing the following tasks to the highest standards: • Assist superior to maintain hotel software and hardware. • Solve technical and operational problems according to user reports. • Follow the instructions of the Information Systems Manager for computer technical hardware and software operations. • Perform any other reasonable duties and duties as assigned. • Ensure that any system user permission has been authorized before opening, monthly audit user use report, ensure that it has been used correctly. • Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria. • Ensure ownership of all hotel data and ensure that data is backed up in a timely manner. • Provide IT support to other Hilton hotels as required and conduct IT cross-training with other hotels. • Ensure that the security of hotel data is consistent with stated standards and best practices. • Access controls are consistent with stated standards and best practices to ensure room access registration and safety. • Complete disaster recovery drills regularly to familiarize operational departments with manual bookkeeping procedures. • Identify, evaluate and implement local solutions to the extent agreed by the Regional Deputy General Manager of Information Technology. • Adhere to hotel safety policies, emergency rules and procedures. What are we looking for? An IT Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • University degree, majoring in IT, with relevant certificate(s). • Proficient in Microsoft Office applications. • Good communication and interpersonal skills. • Proficient in English to meet business needs.

The IT Manager is responsible for providing daily support for the IT systems of the entire hotel's business systems, office systems, computer networks, and telephone systems. What are my specific responsibilities? As an IT Manager, you will be responsible for overseeing the IT department to ensure high-quality IT services for the hotel and its guests. These tasks must be completed timely within budget and in compliance with IT operational standards. Specifically, the IT Manager is expected to carry out the following duties to the highest standards: Ensure reliable operational support for internal hotel IT systems and users at all times, minimizing system disruptions Manage the daily operations of the IT department Stay updated on and apply product knowledge to ensure optimal system utilization Maintain comprehensive knowledge of legal requirements related to IT management and security Handle IT issues efficiently and thoroughly Identify current and future system needs and provide solutions for identified requirements Build strong internal working relationships with all departments of the hotel What qualities are we looking for? Hilton IT Managers always prioritize guest interests and work closely with other team members. To succeed in this role, your attitude, behavior, skills, and values should meet the following criteria: Experience in IT management, preferably in the hospitality, leisure, and/or service industries Proficiency with all Microsoft systems Familiarity with hotel applications such as Fidelio and Micros is preferred Excellent organizational and interpersonal skills Up-to-date technical capabilities and knowledge of the latest technologies Comprehensive understanding of IT architecture trends and technologies, including networks, databases, business applications, and development methodologies Ability to plan ahead and develop contingency plans when necessary Strong teamwork skills, attention to detail, and a positive attitude Awareness of team member and personal development

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary What are we looking for? Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industry Completed high school certificate or equivalent Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handling Application Link: https://jobs.hilton.com/emea/zh/job/HOT0BTD8/Receptionist