Description

Operation Manager – Coffee Shop Key Responsibilities: • Overseeing all daily branch operations. • Managing and developing the team (recruitment, training, evaluation). • Ensuring beverage and service quality align with brand standards. • Monitoring inventory, supply needs, and cost management. • Handling customer complaints and resolving issues efficiently. • Preparing operational reports, analyzing performance, and achieving sales targets. Assistant Responsibilities: • Supporting the operation manager in executing daily plans. • Monitoring performance quality and implementing policies. • Coordinating between different departments within the coffee shop. • Training new employees on operational and service standards. ─────────────── Nationality: Saudi ─────────────── Training Courses: • Café Management and Operations • Customer Service and Hospitality • Food Safety and Beverage Quality • Team Leadership Skills: • Team leadership and employee motivation • Cost management and profit generation • Excellent communication skills • Planning and organization • Proficiency in Point of Sale (POS) systems • Knowledge of health and safety regulations Contact via WhatsApp only