Riyadh Account & Relationship Management Job Listings

Dingdong Fresh

KA Manager

King Faisal Dt.

The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies. Responsibilities: Operate as the primary point of contact for key account stakeholders Develop a trusted advisory relationship with accounts, customer stakeholders and internal partners Prepare and guarantee monthly, quarterly and annual sales forecasts Requirements: Bachelor's degree or equivalent experience in Business 3+ years' of relevant work experience Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Excellent written and verbal communication skills Salary: SAR 9000+, depends on experience We are looking for some one who has the minset of startup compnaies has the ability of market We are seeking a candidate who possesses a startup mindset—someone who is adaptable, proactive, and comfortable working in fast-paced, dynamic environments. The ideal candidate will have a strong ability to market new products, explore untapped opportunities, and develop innovative go-to-market strategies.new products and has stratgic thinking.

SAR 9,000-15,000 Per Month

Customer Success Manager63370606509954111

Master-Works

Customer Success Manager

Riyadh Saudi Arabia

Job Summary: The Customer Success Manager is a key role within the Customer Success Department, responsible for ensuring customers achieve their desired outcomes while using the company’s products or services. The CSM acts as a trusted advisor, building strong relationships with customers, driving product adoption, and ensuring customer satisfaction and retention. This role requires a proactive, strategic, and customer-focused individual who can balance relationship management with data-driven insights to deliver exceptional customer experiences. Key Responsibilities: 1. Customer Relationship Management: Build and maintain strong, long-term relationships with assigned customers, serving as their primary point of contact. Understand customer goals, challenges, and success metrics to provide tailored guidance and support. Conduct regular check-ins, business reviews, and strategic meetings to ensure customer satisfaction and alignment with their objectives. 2. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring a smooth transition and quick time-to-value. Drive product adoption by educating customers on features, best practices, and use cases that align with their goals. Monitor customer usage and engagement to identify opportunities for increased adoption and value realization. 3. Retention and Expansion: Proactively identify at-risk customers and develop action plans to mitigate churn. Collaborate with the Sales team to identify upsell and cross-sell opportunities, contributing to revenue growth. Ensure high renewal rates by delivering consistent value and addressing customer concerns promptly. 4. Customer Advocacy: Act as the voice of the customer within the organization, sharing feedback and insights with Operation, Marketing, and Sales teams. Advocate for customers’ needs and priorities, ensuring their success is at the forefront of company initiatives. Encourage satisfied customers to participate in case studies, testimonials, and referrals. 5. Data-Driven Insights and Reporting: Track and analyze customer health metrics, such as product usage, support tickets, and satisfaction scores. Provide regular reports on customer success metrics, including retention rates, churn risk, and expansion opportunities. Use data to identify trends, risks, and opportunities for improving the customer experience. 6. Continuous Improvement: Stay up-to-date on industry trends, product updates, and best practices in customer success. Contribute to the development of customer success resources, such as playbooks, training materials, and knowledge base articles. Participate in cross-functional projects to improve processes, tools, and strategies for customer success. Qualifications: *Education: Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred but not required). Experience 3-5 years of experience in customer success, account management, or a related role. Experience in SaaS, technology, or a subscription-based business model is highly desirable. *Skills: Exceptional communication, presentation, and interpersonal skills. Strong problem-solving and strategic thinking abilities. Proficiency with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango). Ability to analyze data and translate insights into actionable strategies. Project management and organizational skills to manage multiple customer accounts effectively.

Negotiable Salary

Khibraty

Senior Account Manager

Riyadh Saudi Arabia

The successful candidate will work as part of the Public Sector team within the Markets function. As an Account Manager (AM) you will support the Account Lead Partner by driving the account management activities related to the business development and account's go-to market plan. The AM is expected to take a role in the development and execution of the account strategy, developing leads, support the pursuit of new opportunities and managing the relationships with the key clients while ensuring the quality of the proposals and submissions. All of which will require working with the team across the functional and solutions teams in ME and globally. Main Responsibilities • Proactively identifying and assessing the opportunities in accordance to the opportunity management framework and processes • Project manage the qualified opportunities with alignment and coordination with the bid and solutions teams and play an active role in developing the content for the proposal for the medium and large opportunities • Actively building and managing the relationship and interface with local and international client teams and solutions that provide the client with the optimum capability to illustrate their expertise. • Supporting the Lead Partner to develop broad and deep client relationships. • Working within the allocated account to achieve the account goals, targets and sales/pipeline. • Driving the development of the account plan and strategy and drive its execution. • Monitor account progress and ensure key stakeholders are kept informed about progress and expected outcomes. • Manage and drive the account-related, internal meetings. Requirements • Minimum 8 years of experience in management consulting business, preferably with a professional services firm. • Experience in the public sector • Bachelor's degree or equivalent • Fluency in spoken an written Arabic and English • Proven track record business development • Strong problem-solving and analytical skills • Strong communication skills Benefits • Health: The client offers medical insurance option to meet your needs through Premium Medical Care Coverage for employee & dependent family members. • Career Development & Trainings: The client always focuses on the career pathing & training of its employees. It gives you a platform for unparalleled learning & development. • Personal Time Off: Employees are entitled to take 25 days Annual leave & 11 days paid Holidays. • Money-Saving Benefit: The client offers several benefits, including Mobile Allowance, Schooling Allowance, Annual Air Tickets Allowance & Relocation Allowance. • Financial Matters: The client provides Housing Allowance in Advance for regular employees to support their home financial matters. • Competitive Salaries & Free Tax Salary: The client offers competitive & tax-free salary.

Negotiable Salary