Receptionist (Casual Dining - Permanent)

Senior/VIP Waiter Location: Riyadh, Saudi Arabia Salary: SR 9,000 per month Contract Type: Permanent (Live-In) Job Overview: A refined hospitality establishment soon opening in Riyadh is seeking experienced and professional Senior/VIP Waiters to deliver exceptional service to our high-profile and VIP clientele. The successful candidate will exhibit impeccable etiquette, excellent service standards, and attention to detail in providing memorable dining experiences. Key Responsibilities: Provide personalised, attentive, and sophisticated service to VIP guests. Manage and anticipate guest needs, maintaining discretion and professionalism. Ensure flawless table setup, presentation, and impeccable service standards at all times. Guide guests through menus, making thoughtful recommendations, and demonstrating comprehensive knowledge of food and beverages, especially Mediterranean cuisine. Communicate effectively with kitchen and management staff to ensure seamless dining experiences. Handle guest inquiries and complaints professionally, ensuring swift resolution and guest satisfaction. Requirements Qualifications and Experience: Minimum of 3-5 years’ experience as a Senior or VIP Waiter in luxury dining or five-star hospitality settings. Exceptional communication skills, refined etiquette, and polished presentation. Proven experience managing VIP clientele with discretion and professionalism. Strong knowledge of fine dining standards, menu items, and Mediterranean cuisine. Fluency in English required; proficiency in Arabic and other languages advantageous. Benefits What We Offer: Competitive monthly salary of SR 9,000. Opportunities for professional growth within a prestigious hospitality brand. Comprehensive training and a supportive work environment. Opportunity to work with an international team dedicated to excellence. Join our esteemed team and contribute to providing exceptional hospitality experiences.

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA. Key Responsibilities: Supervise and manage day-to-day operations of the contact center team (inbound, outbound, sales, support, and telemarketing). Lead, mentor, train, and coach a team of agents to deliver exceptional service and achieve KPIs. Handle escalated customer complaints and complex inquiries across all customer service channels (calls, WhatsApp, social media, email, live chat). Monitor team performance, quality standards, and customer interactions to ensure mastery-level service. Support and guide the team in booking, rescheduling, and canceling experience bookings and event ticket sales. Coordinate with other departments to escalate feedback, resolve issues, and enhance customer satisfaction. Conduct regular performance reviews and provide feedback, coaching, and action plans for improvement. Ensure merchants, DMCs, and service providers receive full support by managing inquiries, feedback, and complaints efficiently. Handle scheduling, shift planning, and coverage to ensure smooth operations during business hours. Analyze data reports on team performance and customer interactions, propose improvements, and drive initiatives to boost efficiency. Maintain high morale, motivation, and engagement among the contact center team. Requirements Bachelor's degree. 3–5 years of experience in a contact center, including at least 1 year in a supervisory or team lead role. Strong leadership and coaching skills with the ability to drive a high-performance team. Excellent communication skills in English and Arabic (spoken and written). Customer-first attitude with strong problem-solving skills. High adaptability to fast-paced, dynamic environments. Strong knowledge of CRM systems, customer service tools, and Microsoft Office. Ability to work flexible hours, including weekends or holidays if needed. Passion for technology, events, experiences, and making people happy!

Receptionist Location: Riyadh, Saudi Arabia Salary: SR 3,000 per month Contract Type: Seasonal minimum 6 month contract (Live-In) Job Overview: A prestigious hospitality brand is looking for a friendly, professional, and dedicated Receptionist to join our team at our newest upscale location in Riyadh. The ideal candidate will deliver outstanding customer service, handle guest inquiries efficiently, and ensure a welcoming environment at all times. Key Responsibilities: Greet guests warmly upon arrival, ensuring they receive a positive first impression. Handle reservations and guest inquiries efficiently, providing clear and accurate information about our services. Coordinate effectively with service and operational teams to ensure seamless guest experiences. Manage telephone calls and emails professionally, responding promptly and politely. Ensure the reception area remains tidy, organized, and presentable. Handle administrative tasks including guest check-in/check-out procedures and billing. Requirements Qualifications and Experience: Previous experience in a receptionist or customer-facing role within hospitality is preferred. Exceptional customer service and interpersonal skills. Good organizational and administrative abilities, with attention to detail. Professional appearance and demeanor at all times. Proficiency in English is essential; Arabic language skills are advantageous. Benefits What We Offer: Attractive monthly salary of SR 3,000. Comfortable, quality accommodation provided (live-in). Professional training and growth opportunities within a renowned hospitality brand. Collaborative and supportive working environment. Join our dynamic team and contribute to delivering outstanding hospitality experiences. We appreciate your interest in this vacancy. Due to the high number of applications we receive, only candidates selected to move to the next stage of the recruitment process can be contacted.

Job Title: Waiter / Waitress Location: Riyadh, Kingdom of Saudi Arabia Salary: SR 5,000/month (Tax-Free) Join a Prestigious International Café Brand A leading international café brand known for its elegant yet approachable dining experience is seeking experienced Waiters to join its thriving team in Riyadh, KSA. This is an exciting opportunity for hospitality professionals who excel in high-volume, fast-paced environments and are passionate about delivering exceptional guest service. Key Responsibilities: Provide warm, attentive, and knowledgeable service to every guest. Efficiently manage a busy section, ensuring quick turnaround and consistent quality. Possess in-depth knowledge of the menu, including ingredients and daily specials. Communicate effectively with kitchen and bar staff to ensure smooth service flow. Maintain cleanliness and organisation in all service areas. Resolve guest concerns professionally and promptly. Contribute to a positive team environment and assist with onboarding new colleagues as required. Requirements Qualifications: Minimum 2–3 years’ experience in a high-volume casual dining or premium café setting. Strong interpersonal and communication skills. Fluency in English; additional languages are advantageous. Excellent contactable references Detail-oriented with a focus on guest satisfaction. Energetic, motivated, and a team player. Willing to relocate to Riyadh, KSA. Benefits What We Offer: Tax-free monthly salary of SR5,000 + service charge & gratuities Company-provided shared accommodation and transportation to and from work Comprehensive medical insurance. Uniforms supplied by the employer. Flights to and from Riyadh covered. 6+ month contract / renewable opportunities. Supportive and professional work culture in a globally respected brand. Elevate your career in hospitality by joining a team that values quality, care, and a commitment to excellence.

Job Title: Waiter / Waitress Location: Riyadh, Kingdom of Saudi Arabia Salary: SR 5,000/month (Tax-Free) Join a Prestigious International Café Brand A leading international café brand known for its elegant yet approachable dining experience is seeking experienced Waiters to join its thriving team in Riyadh, KSA. This is an exciting opportunity for hospitality professionals who excel in high-volume, fast-paced environments and are passionate about delivering exceptional guest service. Key Responsibilities: Provide warm, attentive, and knowledgeable service to every guest. Efficiently manage a busy section, ensuring quick turnaround and consistent quality. Possess in-depth knowledge of the menu, including ingredients and daily specials. Communicate effectively with kitchen and bar staff to ensure smooth service flow. Maintain cleanliness and organisation in all service areas. Resolve guest concerns professionally and promptly. Contribute to a positive team environment and assist with onboarding new colleagues as required. Requirements Qualifications: Minimum 2–3 years’ experience in a high-volume casual dining or premium café setting. Strong interpersonal and communication skills. Fluency in English; additional languages are advantageous. Excellent contactable references Detail-oriented with a focus on guest satisfaction. Energetic, motivated, and a team player. Willing to relocate to Riyadh, KSA. Benefits What We Offer: Tax-free monthly salary of SR5,000 + service charge & gratuities Company-provided shared accommodation and transportation to and from work Comprehensive medical insurance. Uniforms supplied by the employer. Flights to and from Riyadh covered. 6+ month contract / renewable opportunities. Supportive and professional work culture in a globally respected brand. Elevate your career in hospitality by joining a team that values quality, care, and a commitment to excellence.

Job Title: Guest Relations Manager (Restaurants) Location: Riyadh, KSA Salary: SAR 18,000 per month Company: A leading hospitality group in KSA Employment Type: Full-time About Us: We are a distinguished hospitality group operating a portfolio of restaurants and luxury culinary concepts in KSA. With an unwavering commitment to excellence, we deliver world-class dining experiences that combine outstanding cuisine, ambiance, and impeccable service. We are seeking a sophisticated and experienced Guest Relations Manager to oversee guest experience strategy and execution across all venues within our group. Position Overview: The Guest Relations Manager will be responsible for leading and standardizing guest engagement and service excellence across all restaurant brands under our portfolio. This is a high-profile, group-level role that requires a strategic thinker, charismatic leader, and hospitality professional with a passion for creating memorable guest journeys. You will work closely with each restaurant’s management team to ensure a consistently elevated experience aligned with our luxury brand values. Key Responsibilities: Develop and implement group-wide guest relations standards, training, and protocols Serve as the face of hospitality for VIP guests, celebrities, and high-net-worth individuals across all venues Oversee and coordinate guest services teams across all restaurants to ensure uniform excellence Analyze guest feedback, track satisfaction metrics, and implement improvement strategies Collaborate with marketing, events, and operations teams to tailor experiences for special occasions and brand activations Manage and update group guest profiles and loyalty/recognition systems Lead training and development programs to elevate front-of-house service standards Conduct regular visits to all venues to audit guest experience delivery and identify areas for enhancement Serve as a liaison between guests and executive management for high-priority interactions Requirements Minimum 5 years of experience in guest relations, front-of-house leadership, or guest experience strategy in luxury hospitality Proven experience handling clientele with discretion and diplomacy Excellent communication skills; fluency in English required (Arabic and other languages an asset) Strong leadership and interpersonal skills, with the ability to motivate teams across multiple venues Deep understanding of luxury service culture and attention to detail Familiarity with CRM, reservation, and feedback management platforms Highly polished presentation and a warm, confident presence Benefits Competitive salary: SAR 18,000/month Live out arrangement Annual flight ticket allowance Health insurance coverage Ongoing training and career development Opportunity to lead guest experience for one of Saudi Arabia's most respected hospitality groups We appreciate your interest in this vacancy. Due to the high number of applications we receive, only candidates selected to move to the next stage of the recruitment process can be contacted.