Customer Success Manager

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA. Key Responsibilities: Handle contact center departments inbound and outbound calls including Sales and telemarketing calls. Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels. Act as a source of information for customers, collect customers feedback and enhance customer satisfaction. Contact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback , leads and handling their inquiries and complaints. Requirements Follow Company's Policies, and instructions, and maintain the company's equipment and prestigious image. Adhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadline. Answer contact center departments inbound calls, and serve the customer with the required services. Book, reschedule, and cancel experience bookings on behalf of customers and service providers. Sell events tickets through inbound, outbound calls, and all contact center departments channels. Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat and any other customer service channels. Handle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction. Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it. Make outbound research marketing and sales calls for our projects. Modify, review, upload, and remove merchants and DMCs experiences according to the business needs. Handle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full support. Maintain individuals Key performance Indicators (KPIS). Key Qualification: Diploma Degree or bachelor's degree. Fresh Graduates, 1-2 years of experience. Excellent communication skills. Good customer service skills. Good command of English and Arabic Languages. Good Computer skills.

Responsibilities: 1. Handle customer inquiries and support (pre-sale and after-sale) through hotline and other channels. 2. Assist merchants with stock replenishment and follow up on orders. 3. Support sales activities and maintain strong relationships with merchants. 4. Assist with other daily operational tasks as needed. Requirements： 1. Fluent in Arabic and English 2. Basic knowledge of everyday products, vegetables, and meats 3. Passion for customer service and helping others 4. Willingness to work shifts and on holidays

Responsibilities: 1. Assist in developing and maintaining relationships with hotel, restaurant, and supermarket clients under the guidance of the sales supervisor. 2. Understand customer needs and provide timely feedback to the supervisor. 3. Actively participate in market promotion activities targeting the hotel, restaurant, and supermarket industries in accordance with sales strategies and plans4. Assist in identifying and developing new potential clients to expand the customer base. 5. Support the supervisor in analyzing customer needs, collecting customer feedback, and providing support for solutions. 6. Follow up on order processing, maintain communication with the supply chain team to ensure accurate and timely delivery of orders, and enhance customer satisfaction. Requirements: 1. 1-2 years of sales experience, preferably in the fresh supply chain or foodservice industry. 2. Basic knowledge of the fresh supply chain, foodservice, or retail industries, with some understanding of food ingredient distribution. 3. Strong communication skills, capable of conducting basic business discussions with hotel, restaurant, and supermarket clients and accurately conveying information. 4. A team player who can collaborate with colleagues to achieve sales goals. 5. Responsible and detail-oriented, with the ability to work under pressure and thrive in a fast-paced environment. 6. Basic proficiency in Chinese, English, and Arabic. Experience in hotel supplies sales or food ingredient distribution sales is preferred.

The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies. Responsibilities: Operate as the primary point of contact for key account stakeholders Develop a trusted advisory relationship with accounts, customer stakeholders and internal partners Prepare and guarantee monthly, quarterly and annual sales forecasts Requirements: Bachelor's degree or equivalent experience in Business 3+ years' of relevant work experience Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Excellent written and verbal communication skills Salary: SAR 9000+, depends on experience We are looking for some one who has the minset of startup compnaies has the ability of market We are seeking a candidate who possesses a startup mindset—someone who is adaptable, proactive, and comfortable working in fast-paced, dynamic environments. The ideal candidate will have a strong ability to market new products, explore untapped opportunities, and develop innovative go-to-market strategies.new products and has stratgic thinking.

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA. Key Responsibilities: Handle contact center departments inbound and outbound calls including Sales and telemarketing calls. Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels. Act as a source of information for customers, collect customers feedback and enhance customer satisfaction. Contact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback , leads and handling their inquiries and complaints. Requirements Follow Company's Policies, and instructions, and maintain the company's equipment and prestigious image. Adhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadline. Answer contact center departments inbound calls, and serve the customer with the required services. Book, reschedule, and cancel experience bookings on behalf of customers and service providers. Sell events tickets through inbound, outbound calls, and all contact center departments channels. Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat and any other customer service channels. Handle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction. Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it. Make outbound research marketing and sales calls for our projects. Modify, review, upload, and remove merchants and DMCs experiences according to the business needs. Handle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full support. Maintain individuals Key performance Indicators (KPIS). Key Qualification: Diploma Degree or bachelor's degree. Fresh Graduates, 1-2 years of experience. Excellent communication skills. Good customer service skills. Good command of English and Arabic Languages. Good Computer skills.

Job Purpose The Receptionist serves as the first point of contact for patients and visitors, ensuring a welcoming and efficient reception experience. This role involves managing patient check-ins, handling inquiries, scheduling appointments, and maintaining accurate records. The receptionist plays a crucial role in promoting a positive image of the polyclinic and ensuring smooth administrative operations. Key Responsibilities 1.      Patient Reception and Check-In: o    Greet patients and visitors in a courteous and professional manner. o    Verify patient information and complete check-in procedures. o    Inform patients of waiting times and provide necessary information. 2.      Appointment Scheduling: o    Schedule and confirm patient appointments. o    Manage the appointment calendar to optimize the utilization of clinical services. o    Notify patients of any changes to their scheduled appointments. 3.      Patient Inquiries and Communication: o    Handle incoming calls and respond to patient inquiries. o    Provide information about services, policies, and procedures. o    Direct patients and visitors to the appropriate departments or personnel. 4.      Record Management: o    Maintain accurate and up-to-date patient records. o    Process patient registration forms and update information as needed. o    Ensure confidentiality and security of patient information. 5.      Billing and Payments: o    Collect payments for services rendered and issue receipts. o    Assist patients with billing inquiries and insurance claims. o    Maintain accurate records of financial transactions. 6.      Administrative Support: o    Assist with administrative tasks such as filing, e-mails and communications, and photocopying. o    Support the Admin Manager and other staff with special projects and tasks. o    Maintain a clean and organized reception area. 7.      Quality and Compliance: o    Adhere to healthcare and organizational regulations, standards, and protocols, especially regarding patient confidentiality and data protection.  o    Participate in quality improvement initiatives aimed at enhancing the efficiency of front-desk services.  o    Ensure compliance with health and safety protocols in the reception and waiting areas. Professional Development: o    Stay updated on administrative best practices and clinic procedures.  o    Participate in any required training programs and professional development activities. Qualifications ·         Relevant educational degree; additional qualifications in healthcare administration or customer service are a plus. ·         Minimal 1 to 2 experience as a receptionist or in a customer service role, in a healthcare polyclinic. ·         Strong communication and interpersonal skills. ·         Proficiency in using office software and patient management systems. ·         Excellent organizational skills and attention to detail. ·         Ability to handle multiple tasks and work under pressure. ·         Experience with scheduling systems, patient management software, or electronic health records (EHR). ·         Experience with the health insurance processes, roles and regulations. Key Competencies: ·         Customer Service Orientation ·         Effective Communication ·         Multitasking and Time Management ·         Attention to Detail ·         Professionalism ·         Empathy and Compassion Working Conditions 1.     Environment: ·     Work is performed in a clinic or healthcare setting, primarily at the reception desk.  2.      Hours: ·    Full-time position with varying shifts, including weekends and holidays when needed. Requirements