Radiant Hospitality Company
Guest Relations Manager (Restaurants)

Riyadh Saudi Arabia
Job Title: Guest Relations Manager (Restaurants)
Location: Riyadh, KSA
Salary: SAR 18,000 per month
Company: A leading hospitality group in KSA
Employment Type: Full-time
About Us:
We are a distinguished hospitality group operating a portfolio of restaurants and luxury culinary concepts in KSA. With an unwavering commitment to excellence, we deliver world-class dining experiences that combine outstanding cuisine, ambiance, and impeccable service. We are seeking a sophisticated and experienced Guest Relations Manager to oversee guest experience strategy and execution across all venues within our group.
Position Overview:
The Guest Relations Manager will be responsible for leading and standardizing guest engagement and service excellence across all restaurant brands under our portfolio. This is a high-profile, group-level role that requires a strategic thinker, charismatic leader, and hospitality professional with a passion for creating memorable guest journeys. You will work closely with each restaurant’s management team to ensure a consistently elevated experience aligned with our luxury brand values.
Key Responsibilities:
Develop and implement group-wide guest relations standards, training, and protocols
Serve as the face of hospitality for VIP guests, celebrities, and high-net-worth individuals across all venues
Oversee and coordinate guest services teams across all restaurants to ensure uniform excellence
Analyze guest feedback, track satisfaction metrics, and implement improvement strategies
Collaborate with marketing, events, and operations teams to tailor experiences for special occasions and brand activations
Manage and update group guest profiles and loyalty/recognition systems
Lead training and development programs to elevate front-of-house service standards
Conduct regular visits to all venues to audit guest experience delivery and identify areas for enhancement
Serve as a liaison between guests and executive management for high-priority interactions
Requirements
Minimum 5 years of experience in guest relations, front-of-house leadership, or guest experience strategy in luxury hospitality
Proven experience handling clientele with discretion and diplomacy
Excellent communication skills; fluency in English required (Arabic and other languages an asset)
Strong leadership and interpersonal skills, with the ability to motivate teams across multiple venues
Deep understanding of luxury service culture and attention to detail
Familiarity with CRM, reservation, and feedback management platforms
Highly polished presentation and a warm, confident presence
Benefits
Competitive salary: SAR 18,000/month
Live out arrangement
Annual flight ticket allowance
Health insurance coverage
Ongoing training and career development
Opportunity to lead guest experience for one of Saudi Arabia's most respected hospitality groups
We appreciate your interest in this vacancy. Due to the high number of applications we receive, only candidates selected to move to the next stage of the recruitment process can be contacted.
SAR 18,000