Guest Relations Manager (Restaurants)

Receptionist Location: Riyadh, Saudi Arabia Salary: SR 3,000 per month Contract Type: Permanent (Live-In) Job Overview: A prestigious hospitality brand is looking for a friendly, professional, and dedicated Receptionist to join our team at our newest upscale location in Riyadh. The ideal candidate will deliver outstanding customer service, handle guest inquiries efficiently, and ensure a welcoming environment at all times. Key Responsibilities: Greet guests warmly upon arrival, ensuring they receive a positive first impression. Handle reservations and guest inquiries efficiently, providing clear and accurate information about our services. Coordinate effectively with service and operational teams to ensure seamless guest experiences. Manage telephone calls and emails professionally, responding promptly and politely. Ensure the reception area remains tidy, organized, and presentable. Handle administrative tasks including guest check-in/check-out procedures and billing. Requirements Qualifications and Experience: Previous experience in a receptionist or customer-facing role within hospitality is preferred. Exceptional customer service and interpersonal skills. Good organizational and administrative abilities, with attention to detail. Professional appearance and demeanor at all times. Proficiency in English is essential; Arabic language skills are advantageous. Benefits What We Offer: Attractive monthly salary of SR 3,000. Comfortable, quality accommodation provided (live-in). Professional training and growth opportunities within a renowned hospitality brand. Collaborative and supportive working environment. Join our dynamic team and contribute to delivering outstanding hospitality experiences. We appreciate your interest in this vacancy. Due to the high number of applications we receive, only candidates selected to move to the next stage of the recruitment process can be contacted.

At Lucidya, we are on a mission to empower businesses in the MENA region through our advanced AI and big data technologies, leading the way in customer experience management tools specifically designed for the Arabic language. As a Senior Customer Success Manager, you will play a crucial role in ensuring our clients achieve their desired outcomes while using our solutions. You will lead and mentor a team of Customer Success professionals, driving engagement, retention, and overall client satisfaction with Lucidya’s products. Key Responsibilities: Own and lead the customer relationship management strategy to improve customer satisfaction and drive retention. Develop and execute engagement plans ensuring customers achieve their desired outcomes. Conduct regular check-ins and business reviews with clients, offering insights and recommendations. Collaborate with cross-functional teams to ensure customers are receiving optimal value from our products. Lead a team of Customer Success professionals, providing coaching and guidance to enhance team effectiveness. Identify upsell and cross-sell opportunities and work closely with the sales team to drive growth. Serve as the customer's advocate, sharing feedback with product and engineering teams to drive product improvements. Requirements Bachelor’s degree in Business, Management, or a related field. Minimum 4 years of experience in customer success, account management, or similar roles. Proven track record in managing client relationships and driving retention. Strong leadership and mentoring abilities. Excellent communication and interpersonal skills. Ability to analyze data & metrics to inform and support decision-making. Experience in the SaaS OR Marketing Agency industry is preferred. This position is only for Saudi nationals.

Job Title: Waiter / Waitress x 4 Location: Riyadh, Kingdom of Saudi Arabia Salary: SR 5,000/month (Tax-Free) Join a Prestigious International Café Brand A leading international café brand known for its elegant yet approachable dining experience is seeking experienced Waiters to join its thriving team in Riyadh, KSA. This is an exciting opportunity for hospitality professionals who excel in high-volume, fast-paced environments and are passionate about delivering exceptional guest service. Key Responsibilities: Provide warm, attentive, and knowledgeable service to every guest. Efficiently manage a busy section, ensuring quick turnaround and consistent quality. Possess in-depth knowledge of the menu, including ingredients and daily specials. Communicate effectively with kitchen and bar staff to ensure smooth service flow. Maintain cleanliness and organisation in all service areas. Resolve guest concerns professionally and promptly. Contribute to a positive team environment and assist with onboarding new colleagues as required. Requirements Qualifications: Minimum 2–3 years’ experience in a high-volume casual dining or premium café setting. Strong interpersonal and communication skills. Fluency in English; additional languages are advantageous. Excellent contactable references Detail-oriented with a focus on guest satisfaction. Energetic, motivated, and a team player. Willing to relocate to Riyadh, KSA. Benefits What We Offer: Tax-free monthly salary of SR5,000 + service charge & gratuities Company-provided shared accommodation and transportation to and from work Comprehensive medical insurance. Uniforms supplied by the employer. Flights to and from Riyadh covered. Supportive and professional work culture in a globally respected brand. Elevate your career in hospitality by joining a team that values quality, care, and a commitment to excellence.

Awtad, a premier real estate company in Saudi Arabia, is seeking a dedicated and personable Building Receptionist to join our team. In this role, you will serve as the face of the company, creating a positive first impression for all visitors and ensuring smooth operations at the front desk of our building. Your commitment to providing exceptional customer service will be key to enhancing the experience of clients, tenants, and guests in our properties. Awtad prioritizes integrity, innovation, and excellence in the real estate sector, and as a Building Receptionist, you will play an essential role in supporting these values by offering a welcoming environment to all who enter our premises. You will be responsible for managing the front desk, responding to inquiries, and providing administrative support to ensure efficient daily operations. Your strong communication skills, organizational ability, and proactive attitude will contribute to maintaining a positive atmosphere within the building, making it an attractive place for businesses and their clients. Responsibilities Greet and assist visitors, tenants, and clients courteously and professionally. Answer, screen, and forward incoming phone calls while providing accurate information. Monitor and manage visitor access, ensuring security protocols are followed. Maintain a clean and organized reception area, reflecting a welcoming atmosphere. Handle inquiries and direct them to the appropriate department as necessary. Assist with scheduling appointments and coordinating meetings within the building. Manage incoming and outgoing correspondence, including mail and packages. Provide general administrative support to various departments as needed. Coordinate with maintenance and service teams to address building-related issues promptly. Assist in preparing reports, presentations, and other documents as required. Stay informed about the building, its services, and company policies to assist tenants effectively. Build and maintain positive relationships with tenants and colleagues. Requirements High school diploma or equivalent qualification required; additional education in office administration or hospitality is a plus. Proven experience as a Receptionist or in a similar customer-facing role. Exceptional communication skills, both verbal and written. Professional appearance and demeanor. Strong organizational and multitasking skills. Ability to handle sensitive information with discretion and professionalism. Proficiency in MS Office applications and office equipment. Excellent problem-solving capabilities and attention to detail. Able to work effectively both independently and as part of a team. Flexibility to adapt to changing situations and priorities. Knowledge of the real estate industry is beneficial. Fluency in Arabic is an advantage; proficiency in English is required. Benefits Comprehensive Health Insurance Training and Professional Development Performance-based Bonus Paid Time Off

Maxorb, a leading company in the ec charging vehicles industry, is on the lookout for a dynamic and innovative Electrical Engineer to join our talented team. Responsibilities Design and develop electrical systems for new and existing products. Conduct feasibility studies and analyze electrical systems to improve efficiency. Collaborate with mechanical engineers and product teams to integrate electrical components effectively. Ensure compliance with safety regulations and electrical standards in all designs. Create and maintain documentation for electrical designs and processes. Requirements Bachelor's degree in Electrical Engineering or a related field. Proven experience in electrical design and development in the consumer services sector. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment and communicate effectively. Willingness to continuously learn and adapt to new technologies and methods.

  Job Summary: The Customer Success Manager is a key role within the Customer Success Department, responsible for ensuring customers achieve their desired outcomes while using the company’s products or services. The CSM acts as a trusted advisor, building strong relationships with customers, driving product adoption, and ensuring customer satisfaction and retention. This role requires a proactive, strategic, and customer-focused individual who can balance relationship management with data-driven insights to deliver exceptional customer experiences. Key Responsibilities: 1. Customer Relationship Management: Build and maintain strong, long-term relationships with assigned customers, serving as their primary point of contact. Understand customer goals, challenges, and success metrics to provide tailored guidance and support. Conduct regular check-ins, business reviews, and strategic meetings to ensure customer satisfaction and alignment with their objectives. 2. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring a smooth transition and quick time-to-value. Drive product adoption by educating customers on features, best practices, and use cases that align with their goals. Monitor customer usage and engagement to identify opportunities for increased adoption and value realization. 3. Retention and Expansion: Proactively identify at-risk customers and develop action plans to mitigate churn. Collaborate with the Sales team to identify upsell and cross-sell opportunities, contributing to revenue growth. Ensure high renewal rates by delivering consistent value and addressing customer concerns promptly. 4. Customer Advocacy: Act as the voice of the customer within the organization, sharing feedback and insights with Operation, Marketing, and Sales teams. Advocate for customers’ needs and priorities, ensuring their success is at the forefront of company initiatives. Encourage satisfied customers to participate in case studies, testimonials, and referrals. 5. Data-Driven Insights and Reporting: Track and analyze customer health metrics, such as product usage, support tickets, and satisfaction scores. Provide regular reports on customer success metrics, including retention rates, churn risk, and expansion opportunities. Use data to identify trends, risks, and opportunities for improving the customer experience. 6. Continuous Improvement: Stay up-to-date on industry trends, product updates, and best practices in customer success. Contribute to the development of customer success resources, such as playbooks, training materials, and knowledge base articles. Participate in cross-functional projects to improve processes, tools, and strategies for customer success. Qualifications: *Education: Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred but not required). Experience 3-5 years of experience in customer success, account management, or a related role. Experience in SaaS, technology, or a subscription-based business model is highly desirable. *Skills: Exceptional communication, presentation, and interpersonal skills. Strong problem-solving and strategic thinking abilities. Proficiency with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango). Ability to analyze data and translate insights into actionable strategies. Project management and organizational skills to manage multiple customer accounts effectively.