Customer Success Manager

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA. Key Responsibilities: Handle contact center departments inbound and outbound calls including Sales and telemarketing calls. Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels. Act as a source of information for customers, collect customers feedback and enhance customer satisfaction. Contact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback , leads and handling their inquiries and complaints. Requirements Follow Company's Policies, and instructions, and maintain the company's equipment and prestigious image. Adhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadline. Answer contact center departments inbound calls, and serve the customer with the required services. Book, reschedule, and cancel experience bookings on behalf of customers and service providers. Sell events tickets through inbound, outbound calls, and all contact center departments channels. Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat and any other customer service channels. Handle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction. Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it. Make outbound research marketing and sales calls for our projects. Modify, review, upload, and remove merchants and DMCs experiences according to the business needs. Handle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full support. Maintain individuals Key performance Indicators (KPIS). Key Qualification: Diploma Degree or bachelor's degree. Fresh Graduates, 1-2 years of experience. Excellent communication skills. Good customer service skills. Good command of English and Arabic Languages. Good Computer skills.

Responsibilities: 1. Handle customer inquiries and support (pre-sale and after-sale) through hotline and other channels. 2. Assist merchants with stock replenishment and follow up on orders. 3. Support sales activities and maintain strong relationships with merchants. 4. Assist with other daily operational tasks as needed. Requirements： 1. Fluent in Arabic and English 2. Basic knowledge of everyday products, vegetables, and meats 3. Passion for customer service and helping others 4. Willingness to work shifts and on holidays

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA. Key Responsibilities: Handle contact center departments inbound and outbound calls including Sales and telemarketing calls. Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels. Act as a source of information for customers, collect customers feedback and enhance customer satisfaction. Contact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback , leads and handling their inquiries and complaints. Requirements Follow Company's Policies, and instructions, and maintain the company's equipment and prestigious image. Adhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadline. Answer contact center departments inbound calls, and serve the customer with the required services. Book, reschedule, and cancel experience bookings on behalf of customers and service providers. Sell events tickets through inbound, outbound calls, and all contact center departments channels. Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat and any other customer service channels. Handle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction. Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it. Make outbound research marketing and sales calls for our projects. Modify, review, upload, and remove merchants and DMCs experiences according to the business needs. Handle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full support. Maintain individuals Key performance Indicators (KPIS). Key Qualification: Diploma Degree or bachelor's degree. Fresh Graduates, 1-2 years of experience. Excellent communication skills. Good customer service skills. Good command of English and Arabic Languages. Good Computer skills.

Job Purpose The Receptionist serves as the first point of contact for patients and visitors, ensuring a welcoming and efficient reception experience. This role involves managing patient check-ins, handling inquiries, scheduling appointments, and maintaining accurate records. The receptionist plays a crucial role in promoting a positive image of the polyclinic and ensuring smooth administrative operations. Key Responsibilities 1.      Patient Reception and Check-In: o    Greet patients and visitors in a courteous and professional manner. o    Verify patient information and complete check-in procedures. o    Inform patients of waiting times and provide necessary information. 2.      Appointment Scheduling: o    Schedule and confirm patient appointments. o    Manage the appointment calendar to optimize the utilization of clinical services. o    Notify patients of any changes to their scheduled appointments. 3.      Patient Inquiries and Communication: o    Handle incoming calls and respond to patient inquiries. o    Provide information about services, policies, and procedures. o    Direct patients and visitors to the appropriate departments or personnel. 4.      Record Management: o    Maintain accurate and up-to-date patient records. o    Process patient registration forms and update information as needed. o    Ensure confidentiality and security of patient information. 5.      Billing and Payments: o    Collect payments for services rendered and issue receipts. o    Assist patients with billing inquiries and insurance claims. o    Maintain accurate records of financial transactions. 6.      Administrative Support: o    Assist with administrative tasks such as filing, e-mails and communications, and photocopying. o    Support the Admin Manager and other staff with special projects and tasks. o    Maintain a clean and organized reception area. 7.      Quality and Compliance: o    Adhere to healthcare and organizational regulations, standards, and protocols, especially regarding patient confidentiality and data protection.  o    Participate in quality improvement initiatives aimed at enhancing the efficiency of front-desk services.  o    Ensure compliance with health and safety protocols in the reception and waiting areas. Professional Development: o    Stay updated on administrative best practices and clinic procedures.  o    Participate in any required training programs and professional development activities. Qualifications ·         Relevant educational degree; additional qualifications in healthcare administration or customer service are a plus. ·         Minimal 1 to 2 experience as a receptionist or in a customer service role, in a healthcare polyclinic. ·         Strong communication and interpersonal skills. ·         Proficiency in using office software and patient management systems. ·         Excellent organizational skills and attention to detail. ·         Ability to handle multiple tasks and work under pressure. ·         Experience with scheduling systems, patient management software, or electronic health records (EHR). ·         Experience with the health insurance processes, roles and regulations. Key Competencies: ·         Customer Service Orientation ·         Effective Communication ·         Multitasking and Time Management ·         Attention to Detail ·         Professionalism ·         Empathy and Compassion Working Conditions 1.     Environment: ·     Work is performed in a clinic or healthcare setting, primarily at the reception desk.  2.      Hours: ·    Full-time position with varying shifts, including weekends and holidays when needed. Requirements

Job Purpose The Receptionist serves as the first point of contact for patients and visitors, ensuring a welcoming and efficient reception experience. This role involves managing patient check-ins, handling inquiries, scheduling appointments, and maintaining accurate records. The receptionist plays a crucial role in promoting a positive image of the polyclinic and ensuring smooth administrative operations. Key Responsibilities 1.      Patient Reception and Check-In: o    Greet patients and visitors in a courteous and professional manner. o    Verify patient information and complete check-in procedures. o    Inform patients of waiting times and provide necessary information. 2.      Appointment Scheduling: o    Schedule and confirm patient appointments. o    Manage the appointment calendar to optimize the utilization of clinical services. o    Notify patients of any changes to their scheduled appointments. 3.      Patient Inquiries and Communication: o    Handle incoming calls and respond to patient inquiries. o    Provide information about services, policies, and procedures. o    Direct patients and visitors to the appropriate departments or personnel. 4.      Record Management: o    Maintain accurate and up-to-date patient records. o    Process patient registration forms and update information as needed. o    Ensure confidentiality and security of patient information. 5.      Billing and Payments: o    Collect payments for services rendered and issue receipts. o    Assist patients with billing inquiries and insurance claims. o    Maintain accurate records of financial transactions. 6.      Administrative Support: o    Assist with administrative tasks such as filing, e-mails and communications, and photocopying. o    Support the Admin Manager and other staff with special projects and tasks. o    Maintain a clean and organized reception area. 7.      Quality and Compliance: o    Adhere to healthcare and organizational regulations, standards, and protocols, especially regarding patient confidentiality and data protection.  o    Participate in quality improvement initiatives aimed at enhancing the efficiency of front-desk services.  o    Ensure compliance with health and safety protocols in the reception and waiting areas. Professional Development: o    Stay updated on administrative best practices and clinic procedures.  o    Participate in any required training programs and professional development activities. Qualifications ·         Relevant educational degree; additional qualifications in healthcare administration or customer service are a plus. ·         Minimal 1 to 2 experience as a receptionist or in a customer service role, in a healthcare polyclinic. ·         Strong communication and interpersonal skills. ·         Proficiency in using office software and patient management systems. ·         Excellent organizational skills and attention to detail. ·         Ability to handle multiple tasks and work under pressure. ·         Experience with scheduling systems, patient management software, or electronic health records (EHR). ·         Experience with the health insurance processes, roles and regulations. Key Competencies: ·         Customer Service Orientation ·         Effective Communication ·         Multitasking and Time Management ·         Attention to Detail ·         Professionalism ·         Empathy and Compassion Working Conditions 1.     Environment: ·     Work is performed in a clinic or healthcare setting, primarily at the reception desk.  2.      Hours: ·    Full-time position with varying shifts, including weekends and holidays when needed. Requirements

Purpose: We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business’ revenue potentials and minimize churn rates.     Roles & Responsibilities: Manage customer onboarding and product training. Educate customers on the use and benefits of our products and services. Ensure customers get fast time-to-value. Keep clients engaged and regularly using products (increasing adoption). Build customer loyalty and reduce churn (increasing retention). Developing a positive customer experience and fostering healthy working relationships. Assist customers with setting up and navigating our platform. Promote the value of the products. Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate). Solve customers’ issues and problems proactively. Assist in creating training courses and educational materials. Review customer complaints and concerns and seek to improve the customer experience. Record and report customer feedback to upper management.