Team Leader - Guest Operations

JOB DESCRIPTION An IT Supervisor will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. What will I be doing? As the IT Supervisor, you will be responsible for performing the following tasks to the highest standards: • Assist superior to maintain hotel software and hardware. • Solve technical and operational problems according to user reports. • Follow the instructions of the Information Systems Manager for computer technical hardware and software operations. • Perform any other reasonable duties and duties as assigned. • Ensure that any system user permission has been authorized before opening, monthly audit user use report, ensure that it has been used correctly. • Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria. • Ensure ownership of all hotel data and ensure that data is backed up in a timely manner. • Provide IT support to other Hilton hotels as required and conduct IT cross-training with other hotels. • Ensure that the security of hotel data is consistent with stated standards and best practices. • Access controls are consistent with stated standards and best practices to ensure room access registration and safety. • Complete disaster recovery drills regularly to familiarize operational departments with manual bookkeeping procedures. • Identify, evaluate and implement local solutions to the extent agreed by the Regional Deputy General Manager of Information Technology. • Adhere to hotel safety policies, emergency rules and procedures. What are we looking for? An IT Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • University degree, majoring in IT, with relevant certificate(s). • Proficient in Microsoft Office applications. • Good communication and interpersonal skills. • Proficient in English to meet business needs.

Six Flags Qiddiya City and Aquarabia is excited to announce that we are building a CV pool for future opportunities in the Park Operations department. If you are enthusiastic about providing exceptional experiences in a fun and energetic environment, we invite you to submit your CV along with a cover letter detailing your relevant experience and the specific roles you are interested in. Key Responsibilities: Ensure the safe and efficient operation of all park attractions and rides Perform routine inspections and maintenance tasks on rides and equipment Assist in the training and supervision of ride operators and support staff Monitor guest activity to ensure compliance with safety regulations Respond to guest inquiries, providing information and assistance as required Manage ride queues and optimize guest flow to enhance the visitor experience Maintain cleanliness and organization of ride areas and surrounding environments Collaborate with other departments to facilitate special events and operations Participate in emergency response drills and uphold safety standards at all times Requirements: Prior experience in park operations or a related field is preferred Strong understanding of safety protocols and best practices Excellent communication and customer service skills Ability to work effectively both independently and as part of a team Detail-oriented and capable of handling multiple tasks in a dynamic environment Flexibility to work varied shifts, including evenings, weekends, and holidays Requirements Prior experience in park operations preferred, strong understanding of safety protocols, excellent communication and customer service skills, ability to work independently and within a team, detail-oriented, flexible to work varied shifts, including evenings, weekends, and holidays

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary What are we looking for? Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industry Completed high school certificate or equivalent Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handling Application Link: https://jobs.hilton.com/emea/zh/job/HOT0BTD8/Receptionist

Experienced UI/UX and Graphic Designer with 7+ years in design, WordPress development, SEO, and IT management. Skilled in creating responsive, user-friendly, and optimized websites. Proven ability to lead IT operations in the hospitality sector while delivering creative digital solutions that boost engagement, performance, and business efficiency.

At Aquarabia Qiddiya City, The Team Leader - In Park Services will assist in overseeing daily operations within the In Park Services department. This role involves supervising staff, ensuring high standards of Cabana guest service, and maintaining a clean and organized working environment. The Team Leader will work closely with the In Park Services team to meet performance goals, manage inventory, and ensure compliance with health and safety regulations. Requirements Education High school diploma is required, an equivalent diploma in hospitality, culinary arts, or a related field is a plus. Experience 0-3 years of experience in the food and beverage industry, Guest Services operations, hospitality, or a related field. Skills knowledge of inventory management, ordering procedures, and guest services. Knowledge of food safety and hygiene practices, with a certification in food handling being an advantage. Excellent leadership and communication skills, with a positive attitude. Flexibility to work varying shifts, including evenings, weekends. Ability to motivate and manage a team in a fast-paced environment. Ability to handle multiple tasks efficiently while maintaining high service standards. Languages: Fluent in English. Job Responsibilities: ▪ Ensure team members maintain a clean and organized work area, adhering to cleanliness and sanitation standards at all times. ▪ Assist in monitoring daily sales performance and help to identify opportunities for increasing revenue, such as upselling and cross-selling. ▪ Implement and enforce operational procedures to maintain efficiency and productivity and controlling costs. ▪ Conduct regular inspections of Cabana areas to ensure compliance with health, safety, and quality standards. ▪ Lead pre-shift meetings to communicate daily objectives, menu changes, and any relevant operational updates to staff. ▪ Collaborate with the In Park Services and F&B management teams to analyze guest feedback and implement improvements in service quality or menu offerings. ▪ Oversee staff compliance with cash handling, ensuring accurate use of point-of-sale systems and safeguarding revenue. ▪ Assist in organizing and executing special events, promotional activities, and themed experiences, ensuring staff are well-prepared and operations run smoothly. ▪ Serve as the point of contact for staff issues or conflicts, escalating any serious matters to upper management as needed. ▪ Monitor stock levels of perishable and non-perishable items, ensuring timely reordering to prevent shortages while minimizing excess. ▪ Ensure adherence to company policies and procedures regarding uniforms, grooming standards, and overall appearance of In Park Services team members. ▪ Support staff development by identifying training needs and participating in team-building activities to foster a positive work environment. ▪ Perform end-of-day or end-of-shift tasks, including closing registers, securing equipment, and completing administrative paperwork

At Aquarabia Qiddiya City, Butler – In Park services, will be responsible for providing excellent customer service while serving food and beverages in a fast-paced, fun, and dynamic environment. This role involves taking guest orders and ensuring a clean and welcoming area. The Butler Staff will work closely with the kitchen and F&B teams to deliver exceptional guest experiences. Requirements Education High school diploma is required, an equivalent diploma in hospitality or a related field is a plus. Experience 1-2 years of experience in the food and beverage industry, guest experience, or a related role. Skills Basic knowledge of food and beverage service, including safe food handling practices. Ability to work in a fast-paced, high-energy environment. Excellent communication and interpersonal skills, with a positive attitude. Flexibility to work varying shifts, including evenings, weekends. Familiarity with POS systems and basic cash-handling procedures. Languages: Fluent in Arabic & English.