Account Manager with 14 years of experience (Full-time / Part-time)

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA. Position Overview The Vice President of Experience  will lead the strategy and execution of exceptional customer experiences across all touchpoints, driving innovation, aligning cross-functional teams, and enhancing user satisfaction to solidify the company’s position as a customer-centric digital leader. Key Responsibilities :  Strategic Leadership Drive the overall customer experience strategy and vision across all touchpoints Lead experience transformation initiatives across the organization Build and maintain relationships with key stakeholders Develop and manage experience-related budgets and resources Stay current with industry trends and best practices Team Management Lead and develop teams of designers, researchers, and journey specialists Build, lead and scale customer support teams across multiple channels Create and maintain customer service training programs Develop and oversee customer research initiatives Experience Framework & Standards Create and maintain a unified experience framework Establish and track key experience metrics and KPIs Create and maintain experience guidelines across platforms Drive personalization strategies Champion voice-of-customer programs Customer Support Operations Develop and manage customer care strategies Establish customer service standards and policies Monitor and improve customer satisfaction metrics Create and maintain support documentation Lead support innovation initiatives Technical Implementation Support Tools & Technologies Design and deploy AI-powered chatbot solutions Implement automated ticket routing systems Develop self-service knowledge bases Integrate omnichannel support platforms Optimize CRM and help desk systems Advanced Support Technologies Create conversational AI strategies Deploy intelligent virtual assistants Implement sentiment analysis tools Develop proactive support mechanisms Integrate support analytics systems Journey Mapping Expertise Map and maintain B2B and B2C journey maps Optimize touchpoints across customer journeys Conduct multi-stakeholder journey orchestration Implement journey analytics frameworks Create experience flows and service blueprints Cross-functional Collaboration Partner with Product, Engineering, Marketing, and Operations Align experience strategy with business objectives Implement feedback loops across organization Translate journey maps into business improvements Requirements 10+ years of experience in customer experience, user experience, or related field 5+ years of executive leadership experience managing cross-functional teams Proven track record of implementing successful experience excellence strategies in digital products Experience with experience measurement tools and methodologies Strong background in user research, journey mapping, and service design Deep understanding of omni-channel digital platforms, particularly in SaaS and ecommerce Experience with experience optimization and personalization technologies Strong analytical skills with ability to translate data into actionable insights Excellence in stakeholder management and executive communication Track record of building and scaling experience teams Bachelor's degree required, Master's preferred in relevant field Experience in highly regulated industries is a plus Demonstrated success in driving organizational change Strong presentation and public speaking abilities Experience with agile methodologies and design thinking approaches

I am ready to do all kinds of work.

Qiddiya Investment Company is seeking a talented and motivated Development Manager - Hotels to join our team. This pivotal role will focus on the planning and execution of hotel development projects within our world-class entertainment destination in Saudi Arabia. As the Development Manager specializing in hotels, you will be responsible for managing the entire development process from conception to completion, ensuring we create exceptional hospitality experiences that resonate with our guests. Your expertise in the hospitality development sector will help shape the vision for our hotel offerings, driving innovation and quality along the way. This is an exciting opportunity to influence the future of Qiddiya’s hospitality landscape as part of a dynamic and collaborative team. Responsibilities Lead the development and implementation of hotel projects, ensuring alignment with the overall vision of Qiddiya Investment Company Conduct market assessments, feasibility studies, and competitive analyses to inform project strategies Manage relationships with key stakeholders, including hotel operators, designers, contractors, and local authorities Oversee project budgets, timelines, and resources, ensuring effective execution and compliance with industry standards Supervise the selection and management of external consultants and contractors throughout the development process Mitigate project risks by identifying potential challenges and implementing proactive solutions Monitor project progress and performance and provide regular updates to senior management Foster a culture of collaboration and mentorship within the development team, supporting the growth of junior staff Requirements Bachelor's degree in Hospitality Management, Real Estate Development, Business Administration, or a related field (Master's degree is a plus) A minimum of 6-9 years of relevant experience in hotel development or project management within the hospitality sector Strong knowledge of the hotel industry, including market trends, design considerations, and operational requirements Demonstrated ability to manage multiple projects and meet deadlines in a fast-paced environment Excellent interpersonal, communication, and negotiation skills with an emphasis on stakeholder engagement Benefits Offering a comprehensive compensation and benefits package.

Location: Remote Salary: Commission-based (Earn a percentage of your players' deposits, 25-40%) Job Type: Freelance Looking for a lifetime passive income opportunity? Become an Online Advertiser and earn money every day by inviting players to our online platform! What You’ll Do: -Invite players to our platform with posts. -Earn a percentage (25-40%) of the deposit that your players generate. -Enjoy your income as long as your players keep playing. What We Offer: -No Experience Required: We provide all the training you need. -Withdraw Anytime: Start withdrawing with as little as $30 every Tuesday. -Flexible Work: Work from anywhere, on your own schedule. -Unlimited Earnings: The more players you bring, the more you earn. Example Earnings: If 10 players generate $5000 in revenue and you have a 40% share, you’ll earn $2000 monthly. Start earning today! No experience needed—apply now and become an Online Advertiser. -- Fatima Ben Ali | Project Manager | Melbet | MENA instagram https://www. instagram. com/fatimaben5200?igsh=YW93anJyZ2c0NjFi

Qiddiya Investment Company is excited to announce a vacancy for a Senior Delivery Manager for our Staff Accommodation projects. This critical role will be responsible for overseeing the delivery of high-quality staff housing solutions that meet the needs of our growing workforce. Responsibilities Lead the planning, execution, and delivery of residential staff accommodation projects, ensuring alignment with Qiddiya's strategic objectives and operational standards. Collaborate closely with project stakeholders, contractors, and internal teams to develop project plans, schedules, and budgets. Monitor project progress, performance metrics, and expenditures, making sure that projects are delivered on time and within budget. Manage risks and issues that arise during project execution, implementing effective mitigation strategies. Conduct regular site inspections and stakeholder meetings to ensure quality control and adherence to safety regulations. Foster a positive working environment that encourages teamwork, innovation, and accountability among project delivery teams. Prepare and present status reports and updates for senior management, highlighting successes, challenges, and proposed solutions. Integrate sustainable practices into the project delivery process, promoting environmentally friendly approaches to staff accommodation. Requirements Bachelor's degree in Construction Management, Civil Engineering, or a related field. Minimum of 9-12 years of experience in project management, specifically in residential or commercial construction. Strong track record of successfully delivering residential accommodation projects. Proficient in project management methodologies, tools, and software applications. Excellent leadership, communication, and interpersonal skills, with the ability to manage diverse teams and stakeholders. Strong analytical skills with a focus on problem-solving and strategic thinking. Knowledge of sustainability practices and the ability to integrate them into project delivery. Benefits Join Qiddiya's team and enjoy a dynamic work environment that offers growth opportunities, a collaborative culture, and the chance to make a significant impact as our future Playmaker !

Introduction: Qiddiya is looking for a detail-oriented Senior Manager required to play a crucial part in the implementation of Qiddiya by applying creative thinking and problem-solving support across the Implementation, Risk and Reporting team. Experienced in the development and delivery of large-scale, multi-disciplinary projects, specifically phasing and planning, to ensure successful delivery of the approved IMS & Implementation Plan aligned to Qiddiya’s City Framework Plan, while also working effectively in a team environment. Key Technical Skills: Gather and analyse data: Develop high-level Implementation plans for non – active Districts Manage the Implementation models and Implementation reports for active and non-active Districts for the development of the Qiddiya wide Implementation plan Integrate and interrogate data to drive coordinated implementation decision making Synthesize and summarize findings in a logical and structured way through the Implementation reports Prepare reports and presentations: Manage the preparation of high-quality work products in a timely manner Develop high-impact presentations, communicating findings and recommendations effectively at an executive level Ability to clearly present technical findings to non-technical stakeholders Produce monthly implementation reports and dashboards for executive level reporting Support project management and coordination: Lead the project management and coordination activities of the implementation team Coordination with the CDU Implementation Program Team and the MDU Implementation team the interfaces and interdependencies between MDU and District teams within the IMS and Implementation Plans Learn and develop skills and knowledge: Passionate about learning and developing skills and knowledge that are essential for the consulting profession Proactively seek feedback and guidance from your colleagues to improve your performance and career development Abreast of the latest trends, developments, and innovations in your field of expertise Team collaboration: Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress Communicate and collaborate with other team members, adjacent teams, and external partners, such as consultants Key attributes Excellent communication, presentation, and interpersonal skills Fluency in using Microsoft Office Have high ability to work individually and collaboratively with others Have high ability to work effectively under pressure and meet established goals and objectives within the specified deadline Highly motivated and a strong drive to learn including independent learning Requirements Certifications and experience:     Bachelor's degree in business/engineering/land development May have previous working experience in Consulting or Development, Engineering and Construction        Specialist knowledge: Expertise in development Phasing & Scheduling & Cost Planning (e.g., phasing & timelines) Knowledge in infrastructure and/or respective business unit asset class (e.g. Residential, Retail, hospitality etc.) Knowledge of programmatic risks & construction logistics of project execution (e.g., procurement of materials, delays, contractor availability & market trends) Knowledge of development project requirements & typical bottleneck / blockers to interrogate & challenge respective Dev team on their programs Knowledge of construction logistics