Senior CRM

Qiddiya Investment Company is seeking a proactive Specialist - IT Network to join our dynamic IT team. This role is essential for the design, implementation, and management of network infrastructure that supports the organization's operational requirements. The IT Network Specialist will collaborate closely with cross-functional teams to ensure high levels of network performance, reliability, and security. Responsibilities Provide first-level technical support for hardware, software, and network issues. Escalate unresolved technical issues to the appropriate support levels (L2/L3). Monitor and manage IT help desk tickets, ensuring timely resolution. Prioritize incidents based on severity (P1/P2/P3/P4) and impact on operations. Follow up on open tickets and ensure proper documentation of resolutions. Ensure ITSM processes align with KPIs and SLAs to maintain service quality. Identify areas of improvement and propose enhancements to IT service workflows. Act as a point of contact between IT teams and business stakeholders. Facilitate communication across departments to ensure smooth issue resolution. Regularly review ticket queues and follow up on pending requests. Ensure compliance with SLA timelines by tracking issue progress. Generate reports on IT help desk performance, including ticket trends, response times, and resolution rates. Monitor IT service desk operations and ensure adherence to industry best practices. Manage IT assets, including tracking, allocation, and maintenance Requirements Bachelor’s Degree in Computer Science or an equivalent qualification is required. 2-3 years of extensive experience in IT Network and Security within large organizations. Professional certifications, including Fortinet NSE7 and Cisco CCNP, are part of our benefits package.

Proactively monitor networks and systems to identify Problems. Analyze data and identify trends and improvements potential. Preparing comprehensive weekly reports on the status of systems. Immediate response to warnings and alerts. Develop strategies to improve continuity of operations Requirements 6 years experience is a must Saudi is preferred A bachelor's degree in computer science, information technology, or a related field is typically required. Experience in network monitoring, troubleshooting, and maintenance is often necessary. Strong understanding of networking concepts and protocols (TCP/IP, routing, switching, etc.) Proficiency in network monitoring tools and technologies Knowledge of operating systems (Windows, Linux) Excellent problem-solving and analytical skills Ability to work in a fast-paced environment and handle multiple tasks Strong communication and teamwork skills.

The Cyber Analyst performs real time event and incident management processes of SOC, as well as internal security incidents evaluation and response following the event management guidelines and policies of SOC. Real-Time Event & Log monitoring and analysis using leading SIEM Technology Security Incidents identification and 1st-level investigation Escalation to Level 2 Analysts for incident response Requirements Bachelor's degree in Computer Science or relevant field Master’s degree in Information Security is desired Ability to work on a flexible, rotational 24x7x365 schedule Ability to follow processes and procedures and prioritize tasks Knowledge and understanding of standard & modern attack techniques and strong awareness of the current threat landscape is desired Knowledge of TCP/IP, Linux and Windows infrastructures and basic network security architecture concepts Excellent verbal and written communication skills in English Analytical and troubleshooting skills on short timeframes No prior working experience with SIEM/Log Analysis is required, but it will be considered a plus Benefits Dynamic and respectful environment – our people are the core of our business, we value each and every individual and support initiatives, promoting agility and work/life balance. Continuous coaching – work with passionate people and receive both theoretical as well as hands-on training Career development. Expand your career internationally and work alongside knowledgeable people from diverse cultures and backgrounds A competitive compensation package dependent upon your experience and qualifications. We’re focused on rewarding effοrts. Our salaries and benefits package will keep you motivated throughout your career

SWATX is looking for a detail-oriented and analytical DS Campaign Analyst to join our marketing team. In this role, you will be responsible for analyzing data from our marketing campaigns, providing insights that drive strategic decision-making. Your expertise in data analysis and understanding of campaign performance metrics will be crucial in optimizing our marketing strategies and ensuring successful outcomes. Key Responsibilities: Collect, analyze, and interpret marketing data to evaluate campaign performance and effectiveness. Create and maintain comprehensive reports and dashboards that track key performance indicators (KPIs) and campaign metrics. Collaborate with campaign managers to identify areas for optimization and enhancement of marketing initiatives. Utilize statistical analysis and modeling techniques to forecast campaign results and recommend actionable strategies. Monitor industry trends and best practices in data analysis and marketing analytics to improve internal processes. Provide insights and recommendations to stakeholders regarding campaign performance and potential improvements. Assist in developing testing strategies, including A/B testing, to evaluate the effectiveness of marketing campaigns. Requirements Bachelor's degree in Data Science, Marketing Analytics, Statistics, or a related field. 2-4 years of experience in data analysis or marketing analytics, preferably in a campaign-focused role. Proficient in data analysis tools such as Excel, SQL, and analytics platforms (e.g., Google Analytics, Tableau). Strong understanding of key marketing metrics and performance indicators. Excellent analytical and quantitative skills with attention to detail. Ability to communicate complex data insights in an easy-to-understand manner. Strong problem-solving skills and a proactive approach to identifying opportunities for improvement. Experience with A/B testing and other testing methodologies is a plus.

Job Summary: We are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions. Key Responsibilities: - Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions. - Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems. - Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization. - Manage customizations, configurations, workflows, and plugins within Dynamics 365. - Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps. - Ensure high availability, scalability, and security of CRM & Billing systems. - Troubleshoot performance issues and oversee system upgrades and patches. - Work with DevOps teams for CI/CD pipeline automation and deployment management. - Ensure compliance with regulatory, security, and data protection standards. Qualifications & Skills: - Bachelor's or Master's in Computer Science, Information Technology, or related field. - 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions. - Strong hands-on experience with C#, .NET, JavaScript, SQL Server, and Azure. - Knowledge of billing models, invoicing processes, and subscription management. - Experience with RESTful APIs, SOAP, and integration patterns. - Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices. - Strong problem-solving and leadership skills.

About Müller's Solutions: Müller's Solutions is a premier provider of SAP consulting services that enables organizations to transform and optimize their finance and procurement processes. We pride ourselves on delivering customized solutions that drive efficiency and align with our clients' strategic goals. Job Overview: We are looking for an experienced SAP Finance and Procurement Track Lead to join our talented team. In this role, you will spearhead finance and procurement-focused SAP projects, ensuring seamless integration and optimization of SAP solutions. You will guide your team through design, implementation, and support while collaborating with stakeholders to meet project objectives and deliverables. Requirements Requirements: Bachelor's degree in Finance, Accounting, Information Technology, or a related field. Create and execute the detailed FICO track plan Ensure project milestones are met, and deliverables are completed on time Reviews key deliverables Communicate track status updates based Develop and maintain documentation, including plans, risk logs, and status reports Challenge the implementation team in solution design and tasks durations Manage integration areas with other streams Minimum of 10 years of experience in SAP Finance (FI) and Procurement (MM) modules, with at least 5 years in a leadership or project management position. Proven expertise in implementing and managing SAP Financial and Procurement solutions. Strong knowledge of financial processes, procurement functions, and best practices within SAP. Experience in leading cross-functional teams and delivering successful project outcomes. Excellent project management skills, including planning, execution, and risk management. Strong analytical and problem-solving abilities. Outstanding communication and interpersonal skills to effectively collaborate with clients and team members. Ability to manage client relationships and ensure satisfaction throughout the project lifecycle. Relevant SAP certifications (e.g., SAP Certified Application Associate in Finance or Procurement) are preferred. Up-to-date knowledge of SAP technologies and industry trends. Experience with change management and user training initiatives is a plus. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.