Application Support

BlackStone eIT is on the lookout for a talented Senior CRM to join our innovative team. In this role, you will leverage your expertise in customer relationship management to improve our CRM strategies and initiatives. You will collaborate closely with various departments to ensure a seamless integration of CRM solutions that enhance customer satisfaction and drive business growth. Responsibilities Oversee and enhance CRM strategies focusing on improving customer engagement and retention. Analyze customer data to identify trends and implement strategies for customer relationship improvement. Collaborate with marketing, sales, and support teams to ensure the optimal utilization of CRM tools. Customize and configure CRM applications based on departmental needs and customer feedback. Provide training and support to team members on CRM best practices and tools. Monitor and report on CRM performance metrics, proposing actionable insights for continuous improvement. Stay updated on the latest trends and technologies in customer relationship management. Requirements Proven experience in customer relationship management or a related field. Strong understanding of CRM software and its applications, preferably with Microsoft Dynamics 365. Experience in data analysis and the ability to use data to drive decision-making. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments. Knowledge of marketing and sales processes related to CRM. Ability to configure and customize CRM applications according to business requirements. Experience in providing training and support for CRM tools. Detail-oriented and analytical mindset with a focus on achieving results. Ability to work independently and manage multiple projects simultaneously. Strong problem-solving skills and the ability to adapt to changing environments. Benefits Paid Time Off Performance Bonus Training & Development

Join our dynamic IT team in Riyadh, working closely with the IT Manager and Cyber Security Manager to support world-class gaming infrastructure and strengthen cybersecurity efforts. This role is critical to maintaining the stability, security, and efficiency of development workstations, game servers, cloud environments, and cutting-edge gaming hardware. Requirements ·         Manage and maintain IT infrastructure, ensuring seamless game development, live services, and player experiences — including endpoint management through MDM solutions, proactive monitoring with RMM tools, and responsive troubleshooting support. ·         Implement and manage devices using MDM and RMM tools such as Microsoft Intune and JAMF to ensure streamlined deployment, patching, compliance, and visibility. ·         Provide hands-on technical support to developers, artists, and designers to minimize downtime in game production. ·         Troubleshoot and resolve complex technical issues across systems, networks, and devices with a strong focus on critical thinking and root cause analysis. ·         Diagnose and optimize network performance issues including latency, VLAN configuration, and SaaS tool access — especially critical for multiplayer gaming, cloud streaming, and real-time collaboration. ·         Deploy and maintain high-performance gaming workstations, VR/AR setups, and motion capture hardware. ·         Manage development kits (DevKits) for consoles and emerging platforms. ·         Assist in the deployment and management of cybersecurity tools across endpoints and infrastructure, supporting cyber hygiene and protection initiatives. ·         Work under the Cyber Security Manager to enforce security protocols for development pipelines, backend systems, and multiplayer game servers. ·         Assist in securing multiplayer environments, preventing exploits, and mitigating DDoS threats. ·         Implement and maintain firewalls, secure access controls, endpoint security solutions, and data protection policies. ·         Support compliance with ISO 27001, NIST, GDPR, and other security best practices. ·         Participate in security audits, vulnerability assessments, and incident response processes. ·         Plan and execute IT upgrades, infrastructure expansions, and cloud migrations. ·         Evaluate and integrate cutting-edge gaming hardware, AI-powered tools, and high-performance computing platforms. ·         Ensure secure, reliable access for remote and hybrid developers through modern authentication and VPN solutions. ·         Work with third-party vendors and hardware partners to keep our tech stack competitive and future-ready. Qualifications & Skills: ·         Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field. ·         5+ years of experience in IT support, systems administration, or network security (experience in the gaming or tech industry is a strong plus). ·         Proficiency with Windows, Linux, and MacOS environments, and an understanding of game development workflows and needs. ·         Strong knowledge on Google Workspace and Microsoft 365 ·         Demonstrated experience with MDM (e.g., InTune, JAMF) and RMM platforms for endpoint deployment and management. ·         Strong networking knowledge, including VLANs, firewalls, low-latency optimization, and cloud/SaaS infrastructure. ·         Familiarity with DevKits, high-end GPUs, VR/AR setups, and motion capture equipment. ·         Experience supporting cybersecurity initiatives and deploying endpoint protection or anti-cheat tools. ·         Relevant certifications such as CCNA, CompTIA Security+, CISSP, or ITIL are a plus. ·         Passion for gaming, esports, and emerging technologies in interactive entertainment. Benefits VIP Medical insurance(employee, his parents, spouse, kids) Kids Education allowance Gym allownces

As a Senior Java Engineer at SWATX, you will be responsible for designing, developing, and maintaining robust Java applications that drive our initiatives. Your expertise will guide the team in implementing best practices, optimizing performance, and delivering high-quality software solutions. Collaborate with cross-functional teams to understand requirements, architect solutions, and ensure seamless integration with front-end systems. Requirements • Proven experience as a Java Developer (5+ years required). • Strong proficiency in core Java, including Java 8 or higher. • Experience with Java frameworks such as Spring, Hibernate, or JavaServer Faces (JSF). • Familiarity with RESTful APIs and microservices architecture. • Understanding of relational databases (e.g., MySQL, PostgreSQL) and ORMs. • Strong problem-solving skills and a detail-oriented mindset. • Experience with version control systems, particularly Git. • Excellent communication and teamwork abilities to work effectively in a collaborative environment. • Knowledge of Agile methodologies and experience in leading Agile teams is a plus.

SWATX is seeking a talented Technology & Solution Architecture Specialist to join our innovative team. The successful candidate will play a pivotal role in defining and implementing architectural standards and practices that align with our business goals. You will collaborate with various teams to design solutions that encompass a range of technologies while ensuring scalability, security, and high performance. Key Responsibilities: Design and develop technology and solution architecture for enterprise applications, integrating various platforms and services. Conduct architecture assessments and recommendations to optimize existing solutions and drive modernization efforts. Collaborate with stakeholders to gather requirements, assess current systems, and propose effective solutions that meet business objectives. Ensure architectural compliance with industry standards and maintain best practices throughout the development lifecycle. Lead technical discussions and provide expertise in cloud computing, data management, and other emerging technologies. Mentor and guide teams in implementing architectural solutions, providing technical leadership and support. Document architecture designs and frameworks to facilitate knowledge sharing and adherence to architectural principles. Stay current with trends in technology and assess their potential impact on the organization and its clients. Facilitate workshops and meetings with cross-functional teams to drive architectural strategy. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field 5+ years of experience in technology architecture or solutions design Strong knowledge of cloud solutions (AWS, Azure, Google Cloud) Experience in software development methodologies and lifecycles Excellent problem-solving skills and the ability to work under pressure Strong communication skills, with the ability to present complex technical concepts to non-technical stakeholders Proficiency in architectural modeling tools and frameworks

SWATX is seeking a Senior Applications Operation Specialist to take a leadership role in managing the operational integrity of our software applications. This position involves overseeing application deployments, monitoring performance, and implementing strategies to enhance application reliability and efficiency. You will be the go-to expert for operational issues, working closely with technical teams to ensure seamless service delivery and exceptional user experience. Key Responsibilities: Lead and coordinate the deployment, configuration, and optimization of applications in production environments. Proactively monitor application performance, identify issues, and implement corrective actions to minimize downtime. Utilize analytics and monitoring tools to generate actionable insights and drive continuous improvement. Collaborate with Development, QA, and Support teams to diagnose and resolve complex application problems. Develop and enforce operational procedures and best practices to ensure consistent application management. Mentor junior team members and provide training on operational procedures and tools. Coordinate application updates, patches, and enhancements, ensuring minimal disruption to users. Requirements Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in application operations, support, or a similar role, with a proven track record of managing complex applications. In-depth knowledge of application performance monitoring and incident management practices. Strong analytical and troubleshooting skills to address critical issues effectively. Demonstrated experience with automation tools and scripting languages. Excellent communication and interpersonal skills, capable of liaising with both technical and non-technical stakeholders. Familiarity with ITIL frameworks and agile methodologies is advantageous.

SWATX is seeking a skilled and dedicated System Administrator to join our dynamic IT team. In this role, you will be responsible for maintaining, configuring, and ensuring the optimal performance of our IT infrastructure. You will play a critical part in managing the organization's servers, networks, and applications, ensuring that all systems are secure, efficient, and reliable. Key Responsibilities: Administer and maintain servers, networks, and systems, ensuring high availability and performance. Implement and manage security protocols to safeguard the integrity of IT systems and data. Conduct regular system monitoring, performance tuning, and troubleshooting to resolve issues proactively. Manage backups, disaster recovery procedures, and ensure effective data recovery processes. Install, configure, and update software and applications as needed. Create and maintain documentation for system configurations, procedures, and processes. Provide technical support and guidance to end-users, helping them utilize IT resources effectively. Collaborate with IT teams on projects and initiatives to improve IT services and infrastructure. Requirements Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 3+ years of experience as a System Administrator or in a similar role. In-depth knowledge of server management, network configuration, and systems administration. Familiarity with virtualization technologies, cloud services, and database management. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills to work collaboratively with various teams. Certifications such as CompTIA Server+, Microsoft Certified: Azure Administrator, or related certifications are a plus.