Browse
···
Log in / Register

Manager - Problem Management (CORS 225)

Qiddiya Investment Company

Riyadh Saudi Arabia

Favourites
Share
Description

Qiddiya Investment Company is a trailblazer in the entertainment and tourism sector in Saudi Arabia, and we are seeking a proactive and analytical Manager - Problem Management to enhance our IT service quality. In this role, you will be responsible for leading the problem management processes, aimed at reducing the frequency and impact of incidents caused by underlying problems. Your expertise will contribute to the discovery, analysis, and resolution of root causes and will improve overall service delivery within the organization, promoting a culture of continuous improvement. Responsibilities Develop and implement a concise problem management framework aligned with industry best practices and organizational goals. Analyze incident data to identify trends and recurring issues, facilitating proactive problem identification. Lead root cause analysis (RCA) sessions and collaborate with cross-functional teams to identify and resolve underlying problems. Facilitate the establishment of workarounds and permanent solutions for high-impact problems. Maintain a problem management database, ensuring that all problem records are accurately logged, updated, and tracked. Monitor and report on problem management effectiveness, including problem trends, resolution times, and follow-up actions. Coordinate with IT service owners to ensure that lessons learned from problem management activities are translated into preventive measures and service improvements. Advise and guide IT staff on best practices for problem management and incident resolution. Engage with stakeholders to communicate problem status, resolutions, and prevention strategies effectively. Ensure compliance with SLAs and KPIs related to problem management. Continuously review and improve problem management processes in line with evolving organizational needs. Requirements Bachelor's degree in Information Technology, Computer Science, or a related field. 7+ years of experience in IT service management in SAP and Non-SAP Applications, with a strong focus on problem management. ITIL certification is preferred, particularly in Problem Management. Experience in managing large Engagements, team and Portfolio.

Location
Riyadh Saudi Arabia
Show Map
Workable
2,033listings

You may also like

InnovationTeam
web development Internship Programme (Only Saudi Nationals)
Riyadh Saudi Arabia
InnovationTeam is excited to introduce our Web Development Internship Programme, exclusively for Saudi Nationals. This internship is a fantastic opportunity for aspiring developers to acquire hands-on experience in web development and enhance their skills in a supportive environment. During this programme, you will have the chance to work with experienced developers on real-world projects, gaining insights into both front-end and back-end development technologies. You'll be involved in the design, development, and maintenance of web applications, helping to create engaging and user-friendly experiences. Key Responsibilities: Assist in the development of web applications using HTML, CSS, JavaScript, and frameworks such as React or Angular. Participate in back-end development using languages like Node.js, Python, or Java. Collaborate on UI/UX design to ensure an intuitive user experience. Conduct testing and troubleshooting to enhance application functionality and performance. Document your work and contribute to project documentation. Participate in team meetings and contribute ideas for project improvements. Stay updated on best practices in web development and emerging technologies. Requirements We are looking for candidates who meet the following criteria: Must be a Saudi National and recently graduated or in the process of completing a degree in Computer Science, Information Technology, or a related field. Basic knowledge of web development technologies (HTML, CSS, and JavaScript). Familiarity with front-end frameworks (React, Angular, or Vue.js) and back-end technologies (Node.js, Python, or Java) is a plus. Understanding of responsive design principles and UI/UX best practices. Strong problem-solving skills and eagerness to learn. React.js, React Native, JavaScript, JSX, Redux, Hooks, API Integration (REST), Mobile UI Design, Responsive Design, Webpack, Testing (Jest) Ability to work collaboratively in a team-oriented environment. Good communication skills in both Arabic and English. If you're eager to start your career in web development and gain valuable industry experience, we would love to hear from you!
Negotiable Salary
SEO is available for work in design, development, and
8232, 3387, King Abdulaziz, Riyadh 12411, Saudi Arabia
I am skilled and available for job opportunities in graphic design, web development, search engine optimization (SEO), and IT-related tasks. With strong experience in these fields, I can provide creative and technical solutions that meet business needs, whether working remotely or in an office environment. You can add the number [redacted phone number] to your contacts and reach me via WhatsApp.
SAR 2,000-25,000
Dingdong Fresh
Customer Service
King Faisal Dt.
Responsibilities: 1. Handle customer inquiries and support (pre-sale and after-sale) through hotline and other channels. 2. Assist merchants with stock replenishment and follow up on orders. 3. Support sales activities and maintain strong relationships with merchants. 4. Assist with other daily operational tasks as needed. Requirements： 1. Fluent in Arabic and English 2. Basic knowledge of everyday products, vegetables, and meats 3. Passion for customer service and helping others 4. Willingness to work shifts and on holidays
SAR 5,000-6,000 Per Month
Dingdong Fresh
Sales Specialist
Al Malaz
Responsibilities: 1. Assist in developing and maintaining relationships with hotel, restaurant, and supermarket clients under the guidance of the sales supervisor. 2. Understand customer needs and provide timely feedback to the supervisor. 3. Actively participate in market promotion activities targeting the hotel, restaurant, and supermarket industries in accordance with sales strategies and plans4. Assist in identifying and developing new potential clients to expand the customer base. 5. Support the supervisor in analyzing customer needs, collecting customer feedback, and providing support for solutions. 6. Follow up on order processing, maintain communication with the supply chain team to ensure accurate and timely delivery of orders, and enhance customer satisfaction. Requirements: 1. 1-2 years of sales experience, preferably in the fresh supply chain or foodservice industry. 2. Basic knowledge of the fresh supply chain, foodservice, or retail industries, with some understanding of food ingredient distribution. 3. Strong communication skills, capable of conducting basic business discussions with hotel, restaurant, and supermarket clients and accurately conveying information. 4. A team player who can collaborate with colleagues to achieve sales goals. 5. Responsible and detail-oriented, with the ability to work under pressure and thrive in a fast-paced environment. 6. Basic proficiency in Chinese, English, and Arabic. Experience in hotel supplies sales or food ingredient distribution sales is preferred.
SAR 5,000-7,000 Per Month
Dingdong Fresh
Operation Speciallist
King Faisal Dt.
Responsibilities: 1. Communicate and coordinate daily with cross-functional teams to ensure timely execution of tasks and projects. 2. Track, follow up, and report on operational workflows, KPIs, and deadlines. 3. Collect and analyze operational data using Excel; generate accurate and actionable reports. 4. Assist in preparing reports, presentations, and business documents in Chinese and English. 5. Identify inefficiencies and recommend improvements in processes and systems. 6. Support logistics, procurement, and inventory tracking as needed. 7. Translate and interpret between Chinese and English when necessary for operations-related tasks. Qualification: 1. Fluent in Chinese (Mandarin) and Native in Arabic. 2. Advanced Excel skills (pivot tables, VLOOKUP, formulas, charts). 3. Solid understanding of data analysis and operational reporting. 4. Excellent organizational and follow-up skills. 5. Strong communication skills, both written and verbal. 6. Ability to work independently and in a fast-paced team environment. 7. Must be currently based in Saudi Arabia.
SAR 8,000-9,500 Per Month
Dingdong Fresh
KA Manager
King Faisal Dt.
The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies. Responsibilities: Operate as the primary point of contact for key account stakeholders Develop a trusted advisory relationship with accounts, customer stakeholders and internal partners Prepare and guarantee monthly, quarterly and annual sales forecasts Requirements: Bachelor's degree or equivalent experience in Business 3+ years' of relevant work experience Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Excellent written and verbal communication skills Salary: SAR 9000+, depends on experience We are looking for some one who has the minset of startup compnaies has the ability of market We are seeking a candidate who possesses a startup mindset—someone who is adaptable, proactive, and comfortable working in fast-paced, dynamic environments. The ideal candidate will have a strong ability to market new products, explore untapped opportunities, and develop innovative go-to-market strategies.new products and has stratgic thinking.
SAR 9,000-15,000 Per Month
About Us
Terms of Use
Privacy Policy
Help
Contact Us
FAQ
Cookie
Cookie Policy
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.