Senior CRM

SWATX is searching for a driven individual who can help us streamline daily operations to ensure efficiency and adherence across all departments. The operations specialist should be comfortable communicating with people throughout the organization, able to solve problems and improvise as needed, and adept at estimating and managing time for a variety of tasks. The ideal candidate is a natural coordinator who has a strong sense of big-picture objectives and a sharp eye for detail. Objectives of this role Develop and implement department-wide quality control measures Recommend new procedures for increasing the efficiency of day-to-day operations Maintain communication with operations manager, staff members, and vendors to ensure adherence to protocols across key touch points Assist the operations manager in developing, planning, and coordinating operational activities Oversee inventory management practices and improve them when necessary Ensure that operations are in legal compliance with local and national regulations Responsibilities Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary Order supplies and manage inventory, coordinating with accounting and finance departments to adhere to budget Create procedures and protocols (such as checklists) and distribute to staff Communicate and coordinate with employees (including executive operations team) and vendors Onboard and train new employees to ensure that they adhere to standard operating procedures Required skills and qualifications Must be present currently in KSA Proven organizational skills, including time management Project management experience Strong analytical and problem-solving skills Self-sufficiency and an ability to work with minimal supervision Strong verbal and written communication skills Attention to detail Preferred skills and qualifications Two or more years of experience in an operational or similar role  Proficiency with Microsoft Excel and other productivity applications and platforms

Job Purpose: We are seeking an experienced and dynamic Cloud Engineer specializing in hyper-scaler cloud platforms, preferably Oracle Cloud Infrastructure (OCI) , OCVS, and GCP. The ideal candidate will have a strong technical background combined with exceptional consulting skills to deliver tailored cloud solutions to our clients. Role and Responsibilities Design, implement, operate, manage and optimize cloud solutions Configure and deploy cloud resources, ensuring high availability, security, and scalability. Collaborate with stakeholders to understand business objectives and translate them into technical requirements. Conduct cloud assessments, identifying opportunities to improve performance and reduce costs. Implement best practices for cloud operations, governance, and compliance. Deliver technical workshops and training sessions for clients and internal teams. Stay updated with the latest features and advancements in OCI, GCP, and other hyper-scaler platforms. Qualifications and Education Requirements Educational Background: Bachelor’s degree in Computer Science, Engineering, or a related field. Experience: Minimum 5 years of hands-on experience on one of the hyperscalers (OCI – OCVS - GCP) Excellent troubleshooting and innovative problem-solving abilities, as well as the ability to act quickly. Good understanding of Containers, Docker, and Kubernetes. Demonstrates the highest level of detail orientation and organizational skills. Solid understanding of cloud architecture, networking, security, and best practices. ITIL Certified. Solid understanding of cloud practice for backup and DR deployments. Proven track of successful deployments and managed services. This role might require working outside of business hours and during weekends and travel outside of Egypt for a prolonged period of time Preferred banking experience

Job Purpose: We are seeking an experienced and dynamic Cloud Engineer specializing in hyper-scaler cloud platforms, preferably Oracle Cloud Infrastructure (OCI) , OCVS, and GCP. The ideal candidate will have a strong technical background combined with exceptional consulting skills to deliver tailored cloud solutions to our clients. Role and Responsibilities Design, implement, operate, manage and optimize cloud solutions Configure and deploy cloud resources, ensuring high availability, security, and scalability. Collaborate with stakeholders to understand business objectives and translate them into technical requirements. Conduct cloud assessments, identifying opportunities to improve performance and reduce costs. Implement best practices for cloud operations, governance, and compliance. Deliver technical workshops and training sessions for clients and internal teams. Stay updated with the latest features and advancements in OCI, GCP, and other hyper-scaler platforms. Qualifications and Education Requirements Educational Background: Bachelor’s degree in Computer Science, Engineering, or a related field. Experience: Minimum 5 years of hands-on experience on one of the hyperscalers (OCI – OCVS - GCP) Excellent troubleshooting and innovative problem-solving abilities, as well as the ability to act quickly. Good understanding of Containers, Docker, and Kubernetes. Demonstrates the highest level of detail orientation and organizational skills. Solid understanding of cloud architecture, networking, security, and best practices. ITIL Certified. Solid understanding of cloud practice for backup and DR deployments. Proven track of successful deployments and managed services. This role might require working outside of business hours and during weekends and travel outside of Egypt for a prolonged period of time Preferred banking experience

Role Overview: We are seeking a highly skilled IT Service Governance Specialist to support the definition, execution, evaluation, and continuous improvement of IT Service Management (ITSM) and governance frameworks. The ideal candidate will have a strong background in ITSM principles and governance standards, particularly within enterprise or government environments. Requirements Qualifications: Education: Bachelor’s degree in IT, Computer Science, or a related field. ITIL certification (or equivalent) required; additional certifications are a plus. Experience: Minimum 4 years of experience in IT and business/industry environments. Strong background in defining, designing, deploying, and managing ITSM processes. Experience in service lifecycle management and IT governance implementation. Competencies & Skills: Expert-level understanding of ITSM principles (e.g., ITIL). Strong grasp of enterprise IT technologies and their governance implications. Proven experience operationalizing ITSM standards and governance frameworks. Familiarity with local and international IT governance standards (e.g., COBIT, ISO). Excellent communication, presentation, and stakeholder management skills. Experience working within national government or semi-government entities is strongly preferred.

Oracle HCM EBS Techno-Functional Consultant, with over 5 years of experience in Oracle E-Business Suite (EBS) HCM modules, including Core HR, Absence Payroll, Self-Service HR (SSHR), and related functionalities. The role requires a strong understanding of both technical and functional aspects of Oracle HCM, along with the ability to work closely with business users to implement, support, and enhance Oracle EBS HCM solutions. Key Responsibilities: Implement, configure, and support Oracle HCM EBS modules (Core HR, Payroll, SSHR, and Payroll, etc.). Develop and customize reports using Oracle BI Publisher, SQL, and PL/SQL. Develop and troubleshoot Oracle Fast Formulas for payroll and benefits processing. Perform root cause analysis and resolve production support issues. Work closely with business users to gather requirements and provide system solutions. Participate in Oracle EBS upgrades, patching, and enhancements. Develop and execute test cases for system changes. Provide end-user training and documentation. Requirements Over 5 years of experience as an Oracle HCM EBS Techno-Functional Consultant. Strong expertise in Oracle HRMS, Core HR, Absence, Payroll, OLM, and SSHR modules. Hands-on experience with PL/SQL, Oracle Forms, Reports, and BI Publisher. Knowledge of Oracle Fast Formulas for payroll calculations. Experience in troubleshooting and providing production support. Strong understanding of Oracle HCM business processes and configurations. Excellent problem-solving skills and the ability to work independently. Good communication skills to interact with business stakeholders and technical teams.

As a Technology Architect at Müller's Solutions, you will be key in designing and managing cutting-edge technology solutions that drive our business forward. Your role will involve collaborating with technical teams and business stakeholders to create architecture solutions that align with organizational goals while fostering innovation and ensuring scalability. You will leverage your technical expertise to guide the integration of various systems and technologies.   Responsibilities:   • Design and develop technology architecture frameworks and guidelines that ensure best practices are followed across the organization. • Collaborate with cross-functional teams to assess current technology systems and identify opportunities for improvement and innovation. • Evaluate new technologies and tools for potential adoption, ensuring alignment with existing systems and strategic objectives. • Provide architectural oversight during the implementation of technology solutions, ensuring compliance with established architecture standards. • Develop and maintain architecture documentation, including diagrams, specifications, and architecture models to support project teams. • Mentor and provide technical guidance to junior architects and technical teams, promoting a culture of continuous learning and improvement. Requirements     Requirements:   • Bachelor's degree in Computer Science, Information Technology, or a related field. • 5+ years of experience in technology architecture or a related area, with a strong understanding of system design and integration. • Proven experience with enterprise architecture frameworks and methodologies. • Excellent knowledge of cloud computing technologies, infrastructure design, and emerging technology trends. • Strong analytical and problem-solving skills with an ability to think strategically and understand business objectives. • Effective communication skills, with a talent for presenting complex concepts to stakeholders in a transparent manner.     Preferred qualifications: Master’s degree in a relevant field. Certifications in architecture methodologies (such as TOGAF) or cloud platforms (AWS, Azure). ITIL certification is preferred. Experience with DevOps practices and tooling to enhance collaboration between development and operations teams. Benefits 1- Attractive Package. 2- Family Benefits. 3- Visa. 4-Air Tickets.