Software Development Manager

Customer Success Manager (CSM), plays a crucial role in ensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage. They build relationships, address concerns, and identify opportunities for growth and expansion.    Key Responsibilities of a Success Manager (CSM): ·        Customer Onboarding and Training: Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively.  ·        Relationship Management: Building and maintaining strong, trusting relationships with key client stakeholders.  ·        Proactive Issue Resolution: Identifying potential problems early and working to solve them before they impact customer satisfaction.  ·        Performance Monitoring: Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement.  ·        Customer Success Planning: Helping clients develop and achieve their goals using the product or service.  ·        Up-selling and Cross-selling: Identifying opportunities to expand client relationships and increase revenue.  ·        Internal Collaboration: Working with sales, product, and other internal teams to ensure client success.  ·        Feedback Collection: Gathering customer feedback and providing it to internal teams to improve the product or service.  A Cyber Security Pre-sales Consultant is responsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients. They act as a trusted advisor, understanding client needs and communicating insights to the sales team.  The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain,….etc) Requirements Key Responsibilities: ·        Technical Expertise: Possess a deep understanding of cybersecurity frameworks, products, and services.  ·        Solution Design: Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation.  ·        Customer Engagement: Build relationships with clients, understand their challenges, and offer expert advice.  ·        Sales Support: Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals.  ·        Product Demonstrations: Conduct product demos and proof-of-concept sessions to showcase solutions.  ·        Requirements Gathering: Collect and analyze customer requirements, conducting workshops and presentations to understand their needs.  ·        Commercial Documents: Assist in creating and updating commercial documents like RFPs and RFIs.  ·        Staying Current: Keep up with industry trends, competitor offerings, and emerging technologies.  ·        Collaboration: Work with internal teams, partners, and vendors to ensure successful solution delivery. 

Responsibilities: Design and implement data management processes and systems Develop and enforce data governance practices and standards Ensure data integrity and quality through data cleansing and validation processes Perform data analysis to identify trends, issues, and opportunities for improvement Collaborate with technical teams to implement data integration solutions Create and maintain documentation for data management procedures and processes Stay updated with the latest trends and best practices in data management Requirements Bachelor's degree in Computer Science, Information Technology, or a related field Proven experience as a Data Management Specialist or similar role Strong knowledge of data management principles and methodologies Experience with data governance practices and standards Familiarity with data quality management processes Proficiency in SQL and database development Experience in data integration and ETL processes Knowledge of data analysis and reporting techniques Excellent problem-solving and analytical skills Strong communication and interpersonal abilities Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

SWATX is seeking a Senior Execution PMO to enhance our project management office's capabilities and support the successful execution of high-impact initiatives. This pivotal role requires a seasoned professional who can lead project management efforts, enhance project governance, and ensure alignment with organizational objectives. The ideal candidate will be adept at fostering collaboration, identifying risks, and implementing best practices to drive project success and operational efficiency. Requirements Key Responsibilities: - Lead the project management office (PMO) in establishing and enforcing project governance, ensuring adherence to policies and methodologies. - Drive the development of project management best practices across the organization to enhance project delivery effectiveness. - Oversee and monitor the performance of key projects, providing strategic guidance to project managers and teams. - Collaborate with senior management to align project outcomes with the company’s strategic goals and priorities. - Facilitate project status reporting and ensure timely communication regarding project risks and issues. - Conduct in-depth assessments of project performance and provide recommendations for improvement opportunities. - Mentor and coach project managers and other team members to enhance their project management capabilities. - Organize and lead PMO meetings, workshops, and training sessions.   Required Qualifications: - Bachelor’s degree in Business Administration, Project Management, or a related field; Master’s degree is a plus. - 8+ years of experience in project management, with at least 3 years in a PMO leadership role. - Advanced knowledge of various project management methodologies (Agile, Waterfall, etc.) and relevant tools. - Exceptional communication, leadership, and stakeholder management skills. - Strong analytical skills and the ability to make data-driven decisions. - Proven ability to manage multiple projects simultaneously while maintaining high standards. - Certifications such as PMP, PgMP, and/or Agile methodologies are highly desirable.

SWATX is seeking a Senior Execution PMO to enhance our project management office's capabilities and support the successful execution of high-impact initiatives. This pivotal role requires a seasoned professional who can lead project management efforts, enhance project governance, and ensure alignment with organizational objectives. The ideal candidate will be adept at fostering collaboration, identifying risks, and implementing best practices to drive project success and operational efficiency. Requirements Key Responsibilities: - Lead the project management office (PMO) in establishing and enforcing project governance, ensuring adherence to policies and methodologies. - Drive the development of project management best practices across the organization to enhance project delivery effectiveness. - Oversee and monitor the performance of key projects, providing strategic guidance to project managers and teams. - Collaborate with senior management to align project outcomes with the company’s strategic goals and priorities. - Facilitate project status reporting and ensure timely communication regarding project risks and issues. - Conduct in-depth assessments of project performance and provide recommendations for improvement opportunities. - Mentor and coach project managers and other team members to enhance their project management capabilities. - Organize and lead PMO meetings, workshops, and training sessions.   Required Qualifications: - Bachelor’s degree in Business Administration, Project Management, or a related field; Master’s degree is a plus. - 8+ years of experience in project management, with at least 3 years in a PMO leadership role. - Advanced knowledge of various project management methodologies (Agile, Waterfall, etc.) and relevant tools. - Exceptional communication, leadership, and stakeholder management skills. - Strong analytical skills and the ability to make data-driven decisions. - Proven ability to manage multiple projects simultaneously while maintaining high standards. - Certifications such as PMP, PgMP, and/or Agile methodologies are highly desirable.

Job Summary: The Data Scientist will focus on analyzing data to derive actionable insights that drive business decisions. This role involves working with large datasets and applying advanced analytical techniques to develop predictive models and support the data science roadmap. Key Responsibilities: Analyze telecom data to identify trends, patterns, and anomalies using data stores such as SQL Server and Cloudera over Hive. Develop and implement predictive models to improve customer experience and network performance. Design, build, and maintain scalable data science pipelines. Collaborate with cross-functional teams to understand business needs and deliver data-driven solutions. May participate in optimizing data pipelines, queries, and processes to improve performance and efficiency. Ensure data quality and integrity throughout the data lifecycle. Knowledge API exposure and consumption over Dataiku/Python is preferred if possible. Stay updated with the latest developments in data science technologies and best practices. Qualifications: Bachelor’s degree in Data Science, Statistics, Mathematics, or a related field. 3+ years of experience in data analysis or data science in the telecommunications industry. Knowledge of CRISP-DM methodology. Skills: Proficiency in SQL, Python is a must while cloudera and MLOps frameworks is a plus. Strong statistical analysis and modeling skills. Experience with big data technologies (Hadoop, Cloudera, Spark). Knowledge in Geospatial and GIS data analysis and visualization and dealing with GIS files (KQL/KML). Familiarity of REST API development which is preferred to be done on Dataiku RAG/LLM knowledge NLP and Classical Machine Learning Knowledge Preferred Qualifications: Proficiency or Certification in Dataiku. Local GCC experience, preferably Saudi projects. Experience in the telecommunications industry.

Job Summary: The Data Scientist will focus on analyzing data to derive actionable insights that drive business decisions. This role involves working with large datasets and applying advanced analytical techniques to develop predictive models and support the data science roadmap. Key Responsibilities: Analyze telecom data to identify trends, patterns, and anomalies using data stores such as SQL Server and Cloudera over Hive. Develop and implement predictive models to improve customer experience and network performance. Design, build, and maintain scalable data science pipelines. Collaborate with cross-functional teams to understand business needs and deliver data-driven solutions. May participate in optimizing data pipelines, queries, and processes to improve performance and efficiency. Ensure data quality and integrity throughout the data lifecycle. Knowledge API exposure and consumption over Dataiku/Python is preferred if possible. Stay updated with the latest developments in data science technologies and best practices. Qualifications: Bachelor’s degree in Data Science, Statistics, Mathematics, or a related field. 3+ years of experience in data analysis or data science in the telecommunications industry. Knowledge of CRISP-DM methodology. Skills: Proficiency in SQL, Python is a must while cloudera and MLOps frameworks is a plus. Strong statistical analysis and modeling skills. Experience with big data technologies (Hadoop, Cloudera, Spark). Knowledge in Geospatial and GIS data analysis and visualization and dealing with GIS files (KQL/KML). Familiarity of REST API development which is preferred to be done on Dataiku RAG/LLM knowledge NLP and Classical Machine Learning Knowledge Preferred Qualifications: Proficiency or Certification in Dataiku. Local GCC experience, preferably Saudi projects. Experience in the telecommunications industry.