Senior Project Director (Grand Mosque) MAS145 (MDUCA2019)

About Lucidya Lucidya is MENA’s leading AI-powered Customer Experience Management (CXM) suite, enabling brands to truly understand and act on customer insights. Our unified platform covers every stage of the CX journey, from social listening and omnichannel conversations to surveys, CDP, customer engagement, and AI-driven analytics. As we scale our impact across the region, we’re hiring a Senior Product Manager to lead one of our most mission-critical verticals: Omnichannel Conversations. If you're passionate about building intelligent, data-driven customer engagement tools - and thrive in a high-growth, fast-paced environment - we’d love to meet you. About the Role As the Senior Product Manager - Omnichannel Products, you’ll own the strategy, roadmap, and execution for our omnichannel messaging and social listening capabilities, a core part of the Lucidya suite used daily by some of MENA’s top enterprise brands. You’ll work at the intersection of product, data, design, and customer success to build powerful communication tools that help businesses manage and optimize their customer interactions across social, web, chat, and messaging platforms, all in one place. Requirements What You’ll Do Own and drive the product vision, roadmap, and execution for Lucidya’s Social Listening and Omnichannel Messaging products. Translate complex user needs into clear product opportunities through discovery, validation, and iterative delivery. Stay on top of market trends, competitor offerings, and API capabilities across major social and messaging platforms. Collaborate with Design, Engineering, and Data Science to build innovative, AI-enhanced features. Partner with Sales and Customer Success teams to understand customer challenges and ensure product-market fit. Use data (quantitative & qualitative) to monitor feature adoption, retention, and product health. Ensure the omnichannel experience integrates smoothly across the Lucidya suite, aligning with our broader CXM vision. Be the go-to expert for your product area, from roadmap and metrics to positioning and customer conversations. What We’re Looking For 5+ years of product management experience, with 3+ years in SaaS B2B environments. Proven track record in building or scaling data-rich or analytics-based products. Strong understanding of social media platforms, APIs, conversational channels, and customer engagement workflows. Ability to define, prioritize, and execute on high-impact product opportunities. Experience working in agile, cross-functional teams with engineers, designers, and data scientists. Strong communication and leadership skills - fluent in English (Arabic is a strong plus). Comfortable speaking with enterprise clients, gathering feedback, and turning it into product value. Passion for customer experience, digital communication, and the role of AI in CX. Bonus Points Experience with CX platforms, MarTech tools, or support automation suites. Familiarity with social listening tech, sentiment analysis, or natural language processing (NLP). Worked on multi-product suites or platform-level products with shared services or integrations. The Process Introduction with our MawHub Talent Partner 1st Interview with the Head of Product Assignment / Take-home Task Final / Presentation Interview Why Join Lucidya? Shape the future of customer experience in MENA with an industry-leading platform. Join a fast-growing AI company at the forefront of digital transformation. Work with a mission-driven, collaborative team obsessed with product excellence. Competitive compensation, growth opportunities, and a chance to make real impact.

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA. We are looking for a Product Manager to join a cutting-edge team that is working on some of the most exciting products being launched in the Kingdom. This role is for experienced product managers who have a track record of managing and leading high-performance teams. Key Responsibilities: Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth Lead the development and execution of the product roadmap, prioritizing features and enhancements that align with company objectives and user needs. Collaborate with engineering, design, marketing, and other teams to define product requirements, specifications, and release plans. Champion the voice of the customer, advocating for their needs and preferences throughout the product development lifecycle. Utilize agile methodologies to manage product development processes, including sprint planning, backlog grooming, and release management. Monitor key performance indicators (KPIs) to evaluate product performance and identify opportunities for optimization and growth. Communicate product vision, strategy, and progress to internal stakeholders, executives, and external partners. Stay informed about industry trends, emerging technologies, and best practices in product management. Requirements Key Qualifications: Bachelor's degree in Computer Science, Engineering, Business, or related field; MBA or equivalent experience preferred. +3 years of experience in product management or related roles, preferably in the technology or e-commerce industry. Proven track record of successfully launching and managing digital products or platforms, with a focus on user experience and engagement. Strong analytical skills with the ability to gather and interpret data to drive decision-making. Excellent communication, collaboration, and leadership abilities, with the capacity to influence and inspire cross-functional teams. Passion for innovation, technology, and creating exceptional user experiences. Fluency in English language. 

About Lucidya Lucidya is MENA’s leading AI-powered Customer Experience Management (CXM) platform, empowering brands to truly understand, serve, and grow their customer base. Our product suite spans social listening, omnichannel support, surveys, CDP, and more, all infused with smart, scalable AI. Now, we’re shaping the future of CX through Agentic AI, autonomous AI agents that think, reason, and act across channels, platforms, and tasks. If you’re passionate about redefining how AI serves real-world business workflows, we want to hear from you. About the Role We’re looking for a Senior AI Product Manager to spearhead our Agentic AI product line. This is a strategic, high-impact role where you’ll shape the vision and execution of AI-native innovations that redefine customer engagement. You'll work at the intersection of GenAI, LLMs, agent-based systems, and real customer needs, leading cross-functional teams to bring next-gen AI solutions to life. Requirements What You’ll Do Lead the vision and roadmap for Lucidya’s Agentic AI products, from concept to launch and beyond. Drive the development of AI-powered agents that automate tasks like customer support, lead generation, and insight extraction across multiple channels. Translate complex customer needs into scalable, intelligent solutions using the latest in AI tech. Define product capabilities around memory, reasoning, action execution, multi-agent orchestration, and other key agentic workflows. Collaborate with Engineering, Data Science, and Design to ship high-impact features quickly and effectively. Partner with Marketing and Sales to craft compelling go-to-market strategies and messaging. Stay ahead of the curve by researching emerging technologies like LLMs, RAG pipelines, vector databases, and AI copilots. Own success metrics, from user adoption and retention to satisfaction and business impact. What We’re Looking For 5+ years of experience in product management, with 2+ years in AI/ML or GenAI products. Hands-on experience with agent-based systems, AI copilots, or automation platforms. Strong technical fluency - you speak the language of engineers, understand LLMs and embeddings, and can reason through AI architecture. A builder’s mindset - you thrive in ambiguity and love taking products from 0 to 1. A proven track record of launching innovative, AI-powered solutions in fast-paced or startup environments. Excellent communication skills - you can clearly align executives, engineers, and users around a product vision. Deep sense of ownership and a passion for using AI to transform real-world workflows. Bonus Points If You Have Experience with OpenAI, LangChain, Pinecone, or similar LLM tech stacks. Background in building AI-first platforms or AI-enhanced SaaS. Experience in B2B and industries like CX, MarTech, or support automation. The Process Introduction with our MawHub Talent Partner 1st Interview with the Head of Product Technical Assignment / Take-home-Task Final Interview / Presentation Interview Why Join Lucidya? Help shape the future of Agentic AI in the region and beyond. Work alongside a world-class team of builders, engineers, and AI researchers. Be part of a mission-driven company revolutionizing customer experience across MENA. Competitive compensation, stock options, and the opportunity to make an outsized impact.

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA. Job Overview The Vice President of Product is a senior executive responsible for overseeing the product management function and ensuring alignment with the company’s vision, goals, and market needs. This role involves driving product strategy, defining roadmaps, and ensuring successful execution of product development to deliver exceptional user experiences and business outcomes. Key Responsibilities: Serve as a strong advocate for a product-centric culture, our mission, and continued innovation and product excellence; Manage a diverse Product team including product managers, UX designers, and content specialists; Build effective processes and metrics for success; Develop and lead a data-driven process to identify, prioritize, and evaluate product initiatives and build our product roadmap; Drive the implementation of the product roadmap by partnering closely with our c-suite, design teams, engineering, operations, client success, and data teams; Continuously investigate and introduce process improvement measures and present suggestions to CEO for consideration; Drive innovation and scalable processes around the product development cycle; Define, articulate, and execute product and design vision and company strategy; Facilitate a new disciplined approach and standards for the roadmap and direction of the organization; Develop metrics to assess the success of products and features and determine necessary enhancements; Work cross-functionally with marketing, engineering, and ops team; Assess in detail the current operating procedures and protocols and be the architect and driver of change where needed; Manage product management team; Gain and share insights with other leadership team members to continue improving the product and the business; Facilitate a new disciplined approach and standards for the roadmap and direction of the organization. Requirements Bachelor’s Degree. MBA preferred; or equivalent work experience Minimum 10 years of consumer product management experience 3+ years running product teams at executive level Experience with, or good understanding of, SaaS platforms, events ticketing industry, booking software, super apps, e-commerce. Experience with highly regulated industries is a big plus; Prior experience creating, launching, building, and scaling customer-centric products; Demonstrated ability to develop a product vision and execute to make that vision a reality; Experience having scaled the Product org in an operations-driven company; Experience hiring, managing, and mentoring high performance organizations; Demonstrated passion for building high-quality user experiences and a commitment to product excellence; Demonstrably excellent communication and influence skills, both written and verbal

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA. We are looking for a Product Manager to join a cutting-edge team that is working on some of the most exciting products being launched in the Kingdom. This role is for experienced product managers who have a track record of managing and leading high-performance teams. Key Responsibilities: Design and maintain the information architecture (IA) across digital products, ensuring intuitive navigation, structure, and labeling systems Conduct user research, card sorting, tree testing, and task analysis to inform IA decisions Develop sitemaps, navigation models, content taxonomies, metadata frameworks, and search schemas Collaborate with UX designers, content strategists, product managers, and developers Translate business and user needs into scalable IA solutions Document and maintain IA guidelines as part of the design system Evaluate and improve existing structures based on analytics and user feedback Requirements Bachelor’s or Master’s degree in Information Science, Human-Computer Interaction, Cognitive Psychology, Library Science, UX Design, or a related field 3–6 years of experience in Information Architecture, UX, or interaction design Proven experience conducting IA-specific usability methods like card sorting and tree testing Strong understanding of usability principles, human cognition, and user behavior Experience creating and optimizing taxonomies, metadata systems, and content models Proficient in IA and UX tools such as Miro, Figma, OptimalSort, and Axure Excellent documentation, wireframing, and communication skills Familiarity with WCAG accessibility guidelines and content strategy best practices Preferred Qualifications: Certification from NN/g or HFI in UX or IA Experience working with large-scale platforms or complex digital ecosystems Background in search optimization, content strategy, or technical writing Experience with multilingual and cross-cultural IA challenges

Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs. As the Manager Product Success, you will be responsible for oversee the overall life cycle of consumer/business products. The incumbent will be tasked to ensure success of all consumer/business products and services, supervising development, deployment and post deployment support. This individual will be looking after launch related activities, user testing, design alterations, marketing and periodic reporting In this role, you will: Oversee timelines of product deployment  Report deployment challenges and execute plans to cater to the challenges. Manage user level testing and working with Tech for pre-launch issue resolution. Managing launch trackers, working with all business stakeholders Setting business targets for all stakeholders Tracking launch of all products and reporting to the success accordingly Assigning responsibilities to all stakeholders for launch Develop launch plan with the help of Marketing.  Working with the marketing department for marketing plan for Product Launch Executing marketing plan (OOH, Digital Media, PR, activations and events) Doing periodic reporting of product uptake Arranging performance reviews with key stakeholders Target VS Achievement dashboard development for each product Looking after customer support of the products Doing research and competitive analysis of the products in the market Suggesting pricing or design changes if required Requirements Qualifications BS(Hons) degree in Business Management/Marketing Experience 8+ years of experience in Telecom or Banking product marketing and reporting Knowledge Preferably an understanding of digital marketplaces and how they operate. Familiarity with sales operations and experience in implementation of cross-functional projects. Skills Product Design and Execution, Data Analytics, Performance Dashboards, Project Management Traits Hardworking, Innovative, Problem Solving, Comfortable with Ambiguity Benefits High-performing and fast-paced work environment. Comprehensive Health Insurance. Rewards and recognition. Learning & Development. Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #KSABayut